Ratings based on 1,301 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Nice hotel questionable services

Posted Dec 8, 2016
Pros: The hotel itself was nice.
Cons: Man the breakfast staff adequately.
Location: Did not explore surroundings, my time there was dedicated to my task at hand.
The hotel was nice but the services where well below par. I paid extra for my breakfast to be included and was not able to use it 2 of the 3 days I was there. I had a tight schedule in the mornings and breakfast time was delayed minimum of 30 mins. Another occasion the lobby music was so loud it woke me at 2:30 in the a.m. On my last night I could hear the outside noise more than usual. I thought nothing of it until next morning when I opened the double blinds and my window was open. I don't frequent hotels often but, why would you have a window that opens on the second floor. Thank you staff for leaving it open and letting the noise and a/c run all night. My stay was not as calm and comfortable as i would have wanted on a week when i was taking extremely important state exams.
4 out of 5
by A verified traveler

Nice place to stay

Posted Dec 8, 2016
We had to wait about 15 minutes to check in but the room was clean and comfortable. Would dtaybthere again.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Guest, Thank you for your patience with your check-in experience. We are currently in the middle of training some new Front Desk Agent. In the future we will make it our goal to have a more efficient check-in process. Sincerely, Terran Molinar Guest Services Manager
4 out of 5
by A verified traveler

Good location and price

Posted Dec 4, 2016
Pros: location and price
Cons: Restaurant menu offerings are limited
Location: On/off Rt. 25 quickly
Comfortable room and prompt shuttle service to/from airport
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Guest, Thank you for your feedback! We hope to see you again next time you are passing through the city. Sincerely, Terran Molinar Guest Services Manager
3 out of 5
by A verified traveler from Colorado

Right at the airport

Posted Dec 2, 2016
This hotel is literally right at the airport. It was actually more quiet than I expected except for the college football game being played a few blocks away. It's an older hotel and looks it but it was fine for one night.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Pat, I am glad to hear that you enjoyed your stay with us. You were a delight to have and we hope to see you again soon. Sincerely, Terran Molinar Guest Services Manager
4 out of 5
by A verified traveler from US

Posted Nov 30, 2016
It was nice. The airport is right up the road which makes it good and the rate was great.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Leonard, Thank you for taking the time to review our hotel. I am happy to hear our location and rates were satisfactory. Feel free to reach out to our staff next time you are passing through Albuquerque. We would enjoy having you are a guest once more. Sincerely, Terran Molinar Guest Services Manager
5 out of 5
by A verified traveler from US

early check in

Posted Nov 30, 2016
Pros: Staff were excellent!
My daughter decided to get married on 2 day notice when she found out her fiance was being deployed. I worked a 12 hour night shift then flew to Albuquerque, arriving at the hotel at 1:45 pm. The staff went out of their way to let me check in as soon as I arrived so that I could get a couple of hours sleep before the 7 pm wedding. I appreciated that more than I can say! The shuttle staff was also very kind.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Diane Elizabeth, I am happy to hear our staff was able to accommodate you so well. I hope the wedding was wonderful and we would love to have you stay with us again in the future. Sincerely, Terran Molinar Guest Services Manager
3 out of 5
by A verified traveler

was very inexpensive so definitely worth the stay

Posted Nov 30, 2016
Pros: large clean and comfy room, near the airport
Cons: no one's fault I suppose they didn't know the frig not working and hadn't checked
Location: I was just staying over to leave early in the morning from the airport
Got very good rate for an airport stay so that was the best point. The room was lovely but the frig didn't work and I didn't reaLIZE IT UNTIL THE next day when my food was already spoiled. I did tell the management I hope they will fix it.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Guest, Thank you for your honest review. I am glad to hear that you enjoyed your stay with us. I have notified our Maintenance Director about the issues you faced with our fridge. We appreciate you bringing it to our attention so that we can deal with it in a timely manner. Feel free to reach out to our hotel next time you are passing through the city. We would love to have you stay with us once more. Sincerely, Terran Molinar Guest Services Manager
4 out of 5
by A verified traveler from US

very nice, excellent service

Posted Nov 29, 2016
Pros: cleanness and great staff
excellent, clean room bed very comfortable, and breakfast was excellent, hotel staff were excellent
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Benjamin, I am very glad to hear you had an enjoyable stay with our hotel. Next time you are passing though Albuquerque, please reach out to our staff. We would love to host you again. Sincerely, Terran Molinar Guest Services Manager
5 out of 5
by A verified traveler

fabulous motel, nice staff, close to airport.

Posted Nov 28, 2016
Pros: great pool, staff helpful and friendly and was close to airport.
Cons: good as it gets
Location: airport is very close.
Had everything I wanted at very reasonable price.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Guest, Thank you for giving our hotel a review. I am glad to hear that you enjoyed our amenities at a reasonable price. You were a wonderful guest to have and we would love to have you stay with us again in the future. Sincerely, Terran Molinar Guest Services Manager
4 out of 5
by A verified traveler from US

Posted Nov 28, 2016
Room to close to ice machine. Staff was very friendly.
Comment from Hotel Management
Dec 8, 2016 by Guest Services Manager, Hotel Management
Dear Jay D, Thank you for taking the time out of your day to review our hotel. Next time you are staying with our hotel, please allow us to get you a room further from the ice machine so that you may have a nice, quiet stay. Sincerely, Terran Molinar Guest Services Manager