Ratings based on 361 Verified Reviews

3.8 out of 5
73% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Staycation

Posted Apr 14, 2017
Room was clean, staff was nice with the exception of our check out person - who just didn't speak, breakfast was very good! We chose his place because of the pool and it did get too full at one point. We will definitely stay there again!
Comment from Hotel Management
Apr 14, 2017 by staff, Hotel Management
Dear Vanessa: Than you so much for staying with us and for your FOUR Star Rating. I am glad that you enjoyed our pool and restaurant. We hope to serve you again in the near future. Sincerely, Steve Caalim, CHA General Manager
3 out of 5
by A verified traveler

Posted Apr 8, 2017
Nice hotel but too close to noisy traffic. Difficulty sleeping after long flight.
Comment from Hotel Management
Apr 8, 2017 by staff, Hotel Management
Dear Anonymous: Thank you for your comments about our hotel. I am glad that you thought it was a nice hotel. However, I apologize about the noise factor. Please stay with us again soon. Sincerely, Steve Caalim General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Rooms were clean and beds were comfortable. The staff was friendly. They have a nice pool with a slide for the kids, but didn't really get a chance to use it because the pool was always overcrowded. It's a small pool, and there were way too many people in the pool. If you want to swim, best time is in the morning. They have a small bar for adults. This hotel does not offer a continental breakfast which was disappointing. Parking is awful. We had to park on the side of the building. It was not well lit, so cars could easily get broken into. Overall it was a fairly good stay.
Comment from Hotel Management
Mar 28, 2017 by staff, Hotel Management
Dear Anonymous: Thank you for your comments on Expedia. I am glad that your overall stay was was fairly good. However, I do apologize for the inconvenience with the pool, parking and breakfast. We will try to correct the discrepancies. Your feedback is very important to us. Sincerely, Steve Caalim General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Sports family stay

Posted Mar 13, 2017
Pros: how the kids loved the slide.
Cons: freezing or disinfecting spray a room
Location: location , good. off highway to lots of new by places restaurants, movie theaters, bowling complex.
was a nice and peaceful stay. everything was good. a few problems were our shower head squealed very loudly when taking a shower. also the room had a very bad smell to it. we didn't wanna complain because we weren't gonna be in the room the entire time, so we let it slide. other than that, good stay.
2 out of 5
by A verified traveler from Alb. NM

Never again

Posted Mar 3, 2017
Hotel staff was unattending. Amenities were not all available to us. The price was way to high for what we got, no morning continental breakfast. The wait staff in restaurant was again, unattending and not informative of what they were out of as what we ordered was incomplete do to running out of items that go with meal. Never will I stay at Holiday inn again.
2 out of 5
by A verified traveler

I do NOT recommend

Posted Feb 27, 2017
Too many people in the pool, no towels at the pool, 5 am fire alarm, and freeway noise all night. I do NOT recommend staying here.
3 out of 5
by Melissa

Probably not

Posted Feb 20, 2017 on Hotels
Went to take my daughter swimming boy enough chairs in pool area and not very clean I found evidence of drug use in the room a "Roach" under the tv and a "white"substance under the lamp on the dresser something that should of been cleaned before putting us on that room. There is no free breakfast unless you pay extra so we went somewhere else and checked out early. And now that I'm looking at my credit card I see two charges for $20 each I'm on hold to see what they are for
3 out of 5
by Jolene

Posted Feb 13, 2017 on Hotels
Only Problem with our hotel stay was the elevator was making a loud sound , so every time it would move we could hear it in our room. Was very annoying. The rest of the hotel was Great.
5 out of 5
by Angelica

Posted Feb 13, 2017 on Hotels
my brother left me and six children pizza at the front desk to be picked up. One hour after he left we arrived to pick up pizza. It was thrown out! Tossed, in the trash!! They stated for food safety they were not allowed to hold it after 1.5-2 hours, the thing was, it was only one hour! it was after 11pm and i had six children. Too late to go out, the hassle and dangerous situation to have to load and reload children and be out as a female. Hungry kids...no bueno!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access from I-25

Posted Feb 9, 2017
Pros: Clean
Cons: Nothing
Location: Minimum restaurants, have to drive to find variety
I just stayed overnight and it was good a good stay. Your request for additional information is annoying and I will not provide a survey response in the future. Is this enough said?