Ratings based on 1,344 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 23, 2018
I’ve stayed here a few times. The staff is amazing and the hotel is gorgeous.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfy

Posted Jun 22, 2018
A very cute, quaint and comfortable place. I would recommend.
Comment from Hotel Management
Jun 22, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

OLD TOWN

Posted Jun 21, 2018
The hotel is in a nice location. The restaurant was nice, clean, and efficient. The food was really good as well as the Happy Hour. The Tablao was AMAZING.
Comment from Hotel Management
Jun 22, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback and look forward to making your next stay even better!
2 out of 5
by A verified traveler

Posted Jun 18, 2018
nice hotel and location but extremely disappointed about the fact that the hotel did NOT clean our room 2 out of 5 nights. Totally unacceptable. and when we complained about the 2nd incidence, they only gave us a $30 gift card to their restaurant that we couldn't use anyway because we were leaving the next day.
Comment from Hotel Management
Jun 21, 2018 by Jen, Hotel Management
We appreciate your feedback! We strive to give our guests the best experience possible, we hope you will return so we can make you next stay better!
5 out of 5
by A verified traveler

Posted Jun 18, 2018
It was such a nice place and the staff were great
Comment from Hotel Management
Jun 19, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback and look forward to making your next stay even better!
5 out of 5
by A verified traveler

Posted Jun 18, 2018
Comment from Hotel Management
Jun 18, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback!
3 out of 5
by A verified traveler from Tampa, FL

Nice hotel but terrible house keeping

Posted Jun 15, 2018
The hotel lobby is beautiful, the restaurant was very good, it was in a good location but the house keeping was terrible. Everyday I had to call about something, whether it was no coffee pods, clean towels, needing toilet paper or the trash not being emptied.
Comment from Hotel Management
Jun 15, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback and look forward to making your next stay better!
4 out of 5
by A verified traveler from New Jersey

Posted Jun 15, 2018
Nice hotel close to every thing you want to see Good restaurant nice grounds and pool. Furniture and carpet needs updating
Comment from Hotel Management
Jun 15, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback and hope you next stay is even better!
4 out of 5
by A verified traveler

Posted Jun 14, 2018
Comment from Hotel Management
Jun 15, 2018 by Jen, Hotel Management
Thank you! We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Jun 13, 2018
Front desk staff was friendly & welcoming. The lobby was beautiful and the rooms, although a little dated, was clean and comfortable. Room service was a backed up so it took a while for us to get someone on the phone to take our order. We called the front desk staff to help so I’m sure they had something to do with the room service staff to finally pick up. The food we ordered was “blah” — chicken Asada nachos and shrimp tacos. I expected more since it came directly from the Mexican restaurant downstairs. However, the tres leches cake we ordered made up for the disappointing meal.
Comment from Hotel Management
Jun 14, 2018 by Jen, Hotel Management
We appreciate your feedback and look forward to making your next stay better!