Ratings based on 1,044 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful lighting

Posted Feb 20, 2017
Staff exceeds expectations. Contact before arrive a special touch
Comment from Hotel Management
Feb 21, 2017 by ChrisJ, Hotel Management
Thank you for being our guest and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Jan 29, 2017
Pros: I liked the decor, the staff, and the quietness.
Cons: They could improve on their food.
The hotel is beautiful. The staff is extremely nice. The room I stayed in was quit and quite small. The bar where you can watch the sun set was closed. The food is ok, but expensive. Overall, it is a very nice hotel.
Comment from Hotel Management
Jan 31, 2017 by CJacoby, Hotel Management
Thank you for being our guest and for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Arizona

Feels like home

Posted Jan 17, 2017
Pros: Everything. This property should be an inspiration for more and similar development in downtown Albuquerque.
Location: Downtown is a bit empty, Central Ave is 1/2 block away and features some life and a few interesting shops, theaters and restaurants.
This is a unique property. Excellent architecture and appointments, especially in the common areas. The staff is very helpful and friendly, they seem to enjoy working at the hotel and welcome you as a guest in their home. Relax in the lobby alcoves with a glass of wine in the early evening. You will be impressed with the vibe of this hotel, so different from the cookie cutter "big brand" hotels.
Comment from Hotel Management
Jan 23, 2017 by CJacoby, Hotel Management
Thank you for being our guest and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
3 out of 5
by A verified traveler from Brooklyn NY.

Pretty architecture but stingy with the details

Posted Jan 11, 2017
This was an adequately comfortable hotel, and I appreciate their efforts to be environmentally friendly, but I learned from staying here that I always want to check to make sure a hotel has in-room coffee before I commit to staying there. A relaxing morning in your own room is one of the compensations for the rigors of travel. If you have to get dressed and go downstairs for coffee it really kind of ruins that sense of relaxation. I did however appreciate that they had a healthy breakfast option (eggs with kale, quinoa, and sweet potatoes). It's hard to find nourishing food when you're on the road, and that got me through a busy day pretty well!
Comment from Hotel Management
Jan 16, 2017 by CJacoby, Hotel Management
Anne, Thank you for being our guest and for taking the time to share your feedback. We're sorry that we seem to not have communicated to you that in-room coffee makers are available upon request. We'll pass your feedback on to our team so that they can ensure that every guest is receiving the accurate information. We hope to welcome you back to our hotel very soon!
3 out of 5
by A verified traveler

Posted Dec 18, 2016
Hotel has lots of potential but doesn't live up to it. Employees are poorly trained, rooms are worn. Hard to sleep when you can hear every sound through the walls
Comment from Hotel Management
Dec 19, 2016 by CJacoby, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Dec 17, 2016
Pros: Beautiful decor.
Cons: Put real doors on the bathrooms. My other complaint is that everything closed so early, they have two bars and both close very early.
Location: Location is right downtown ABQ, but there is not much to do downtown ABQ.
It's a very beautiful hotel and it's nice that there is a restaurant bar attached. The rooms are nice but I have one major complaint about the room bathroom, the door did not have a lock or latch and the sliding door did not cover the full doorway cutout. It made for very little privacy which is uncomfortable.
Comment from Hotel Management
Dec 19, 2016 by CJacoby, Hotel Management
Thank you for being our guest and for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Beautiful hotel with a historic legacy

Posted Dec 16, 2016
Cons: The cost of valet parking.
Very nice hotel. The valet parking was too expensive. Customer service was good.
Comment from Hotel Management
Dec 19, 2016 by CJacoby, Hotel Management
Thank you for being our guest and for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
3 out of 5
by A verified traveler from US

Nice Hotel but not a nice area.

Posted Nov 23, 2016
Was my first time in Albuquerque so I didn't know the City. I would recommend or The Old Town Area or the modern Up Town area full of shops
Comment from Hotel Management
Nov 29, 2016 by CJacoby, Hotel Management
Thank you for being our guest and for taking the time to share your feedback. Downtown ABQ has some big changes coming; we hope to see you again the next time your travels bring you our way.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Located in downtown area of Albuquerque, a somewhat depressed part of the city. Good city bus service from nearby transit center. Direct city bus service from airport to transit center only on weekdays, #50 & #250.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for being our guest! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
by A verified traveler

Great ambience in downtown location.

Posted Nov 8, 2016 on Hotels
Great southern spanish ambience. Interesting high quality restaurant. Excellent & attentive staff. Ten minutes drive from ABQ airport.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your review. We appreciate it, and look forward to welcoming you back the next time your travels bring you to Albuquerque!