Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
86% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Phoenix, AZ

Wouldn't recommend

Posted Aug 21, 2015
I travel all across the U.S., about two times every year. And I love staying at new places, but this was a total let down. Terrible staff and attentiveness, there were stains on my sheets when I got to the room, the bathroom had stickers all over it like a little kid went through and decorated. Overall would NEVER come back. The manager needs to step up his game and make some changes.
3 out of 5
by A verified traveler

Posted Aug 19, 2015
It was a stop over just ok hotel. Clean but nothing to over the top or unique.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Great Location

Posted Aug 13, 2015
This is a great location indeed. It's close to beautiful downtown and other shopping malls with popular stores and restaurants on Montgomery and San Mateo. The pool is great and so is the hot tub. It gets a bit crowded so beware to choose your times wisely if you want quiet and privacy. I didn't like that kids under 14 were in and out of the hot tub and no one was around to tell them to get out.
2 out of 5
by A verified traveler

Not impressed

Posted Aug 13, 2015
1. Sleep number beds-one was hard as a rock and missing the remote; the other bed was completely sunken in with a broken remote 2. Bathroom sink handle broke 3. The room was 80 degrees upon arrival and took more than an hour to cool down 4. The waterpark, children's activities and family movie-all closed/cancelled 5. Patio-opened directly into the parking lot, less than 5ft from the cars
1 out of 5
by A verified traveler

Hotel was dirty and staff was rude

Posted Aug 5, 2015
Pros: Not much
Cons: Service, cleanliness, etc..
Location: It is located by Interstate I-40
The price for the water park was unrealistic. The hotel was dirty, the rooms the water park, the bathrooms, etc...We have stayed there numerous times before but this was our last time.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel awesome staff

Posted Aug 5, 2015
Everything was great, but had trouble getting pool towels. After asking a few times the did come :-).
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 31, 2015
Nice rooms, clean. Lots of kids and families there due to the water park. If you are near the pool, it could be loud until the pool closes. We were in the other building which was nice and quiet.
2 out of 5
by A verified traveler

Never stay again

Posted Jul 29, 2015
First room had noise AC. Second room we found cockroach
1 out of 5
by A verified traveler from Van Astyne Texas

Hotel Cascada ,Albuquerque new mexico

Posted Jul 28, 2015
Pros: the water park was fun for my grandchildren that is why I booked they were there from California .
Cons: well for one thing they should have refrigerators in rooms at know cost,kinda jet blue cheap.been going to Albuquerque for several years there is plen
when we arrived we were greeted with a wait while the staff delt with other customers. This was not to bad. But when we got to our room it was hot. So we turned the air on it was noisy but we at first thought it was cooling down but it stayed that way all night. then there was the bed it was a sleep number and I guess it had a leak on my side kept loosing pressure. we were transferred to another room and then the trouble started we had to call everyday to have something corrected,one knight the the made service didn't show up. so we had no towels no morning coffee no soaps no coffee cups well it was just a mess.When we called the people at the desk were very courteous ,they just didn't follow up with any thing.
1 out of 5
by A verified traveler

Anti-higienico

Posted Jul 27, 2015
Pros: La ubicación
Cons: Si
El proceso de recepción fue muy lento, las habitaciones estaban sucias, permanecimos dos noches y no limpiaron las habitaciones. Lamentablemente no recomendaría este hotel.