Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
76% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Feb 5, 2016
Once it got cold out side my key would not work to open the gate. The hair dryer in my room did not work. The heater took hours to heat the room to a warm enough temp.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

This was the 3rd time I had a room in this hotel.

Posted Feb 2, 2016
I enjoyed all the times I had a room in this hotel. I will do it again.
3 out of 5
by A verified traveler

Posted Jan 30, 2016
My car was broken into, and while I didn't lose anything of value, it was upsetting.
2 out of 5
by A verified traveler from Rio Rancho Albuquerque New Mexico

Hotel could have been nicer.

Posted Jan 27, 2016
Not enough blankets pillows WYFI didn't work were our room was other visitors complained about WIFY ice machine was out of order near the room have to walk very far other art machine very cold evening vending machines only one works was outside employees were not able to try and get Wi-Fi to work on androids did not know try and connect Wi-Fi Android devices breakfast was good the staff was polite beds are very uncomfortable pillows were very flat and uncomfortable the overall our stay was from a 1 to 10 I give it a 4.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Posted Jan 27, 2016
Excellent facilities,very friendly and cooperative staff. Sorry for being short on my writing a book but I hate this part of any survey.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
Not bad for a stopover. You get what you would expect. The breakfast is pretty awesome.
3 out of 5
by A verified traveler from Wiodbridge, VA

Nice location for me when I go to see my daughter

Posted Jan 20, 2016
Not very good, I stay here about every month, and it seems to get worse every time, needs a lot of improvements.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Close to my Oral Surgeon

Posted Jan 15, 2016
Pros: Close proximity to where I needed to be. Well appointed rooms and ample parking
Cons: Hot water
Location: I was there for business
The hotel has been around since the mid 1970's and is almost a Rio Rancho landmark. It has been upgraded to meet the needs of the modern traveler and is very nice. Safety of the guests seems to be on the top of the hotel's list. All of the rooms face a courtyard and those areas are gated. Your room key also accesses the gates. I had a corner room on this visit and one of the gates was attached to to the exterior wall of my room. Unfortunately the gates are spring loaded and cause quite a "bang" when someone enters or leaves. A little unnerving around 2:00AM. I extended my stay by an additional day because I had had oral surgery and needed to recuperate a little. Excellent staff in every department I came in contact with. The one drawback I noted was that the farther away from the front of the hotel you were, the longer it took to get hot water. I waited about 5 minutes to get my shower hot enough to use. A minor annoyance. I did try the restaurant on my first night and it was great! The Chef smokes all of his own meats on property, including a great pastrami and peppered bacon. All in all a nice vintage property worth checking out.
1 out of 5
by A verified traveler

Prostitution and drugs!!!!

Posted Jan 10, 2016
Pros: Not a freaking thing
Cons: Everything
Location: Shopping
We got to the motel got our boys into the motel. We came back to get our stuff out of the van there was cops out outside and they said they're there to investigate a prostitution and drugs running out of that motel so I would never ever ever stay there again !!! I pretty much stayed up all night long about 4 o'clock you heard giggling outside are door. Then your heard the door closed next to us then you here more giggly and then somebody threw their body against the wall and I thought they're coming into our room from next door!! My wife and kids were scared!!
2 out of 5
by A verified traveler from Rio Rancho

unsafe and uncomfortable

Posted Dec 27, 2015
The room was clean and the staff was friendly. Unfortunately, I felt the parking in back was not safe. Not enough lighting and suspicious people hanging around. I didn't get much sleep because the bed was hard as a rock. The mattress looked old and just not comfortable.