Ratings based on 859 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Andrews, TX

Convenient location

Posted Nov 20, 2016 on Orbitz
Good walking distance to shops. Very convenient. Only thing that was an issue was the breakfast hours. Either front desk gave the wrong hours or workers weren't ready on time. Not much variety for breakfast either.
Comment from Hotel Management
Nov 22, 2016 by manager, Hotel Management
I truly apologize for the wrong information given to you. Please give us another opportunity to serve you. Shehnaz Mehta General Manager
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
The location of the hotel was perfect. I twas right next to the ABQ uptown shopping mall, close to old town, and and also close to the balloon rides. The rooms were nice and clean and the bed very comfortable. We also enjoyed the sitting area in the room.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your feedback. We hope to see you again soon. Shehnaz Mehta General Manager
4 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Bed was a little too firm
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Sorry about that. These are the signature Hyatt Grand Beds and I understand that the comfort value is very relative. Hope to see you again soon. Shehnaz Mehta GM
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Thank yoiu
1 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Spoiled

Posted Oct 31, 2016
Looks like they have guest from all walks of life. I felt just as spoiled as anyone else. The staff was friendly and very helpfull.
Comment from Hotel Management
Nov 1, 2016 by manager, Hotel Management
Thank you for your kind words and I am glad we were able to spoil you :-) Thanks Shehnaz Mehta GM
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Typical Hyatt place

Posted Oct 30, 2016
Pros: Location!!! Right across from shopping and restaurants!!!
Cons: Bathroom could have been cleaner!
Location: Try the elephant bar in ABQ uptown across the street. Good food and staff although it was very busy! I really enjoyed it.
I routinely stay at Hyatt place when on vacation and have stayed at several. I must say Everything was acceptable. I thought the bathroom could have been cleaned a little better and my room smelled older.
Comment from Hotel Management
Nov 1, 2016 by manager, Hotel Management
Sorry about the cleanliness of your bathroom. Your comments will be shared with the Housekeeping staff to better assist us in training.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 18, 2016
The stay was excellent! The staff was excellent! Already planning for next year!
Comment from Hotel Management
Nov 1, 2016 by manager, Hotel Management
Great see you again next year. Thank you for your business. Shehnaz Mehta GM