Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Conveniently downtown

Posted Dec 1, 2016
Pros: I have been staying at Hyatt for over 30 years
Had an excellent evening after a show. Had drinks in restaurant would have liked to have drinks in Lobby bar but was closed.
Comment from Hotel Management
Dec 1, 2016 by PB, Hotel Management
Thank you for choosing to stay with us. We work hard to ensure our guests are happy and we appreciate your feedback. I am glad to hear you enjoyed drinks in the restaurant.
3 out of 5
by A verified traveler

Posted Nov 30, 2016
Very basic room... no comforter, no fridge, no microwave. Asked for a room with a view and got a room facing building next door
Comment from Hotel Management
Nov 30, 2016 by PB, Hotel Management
Thank you for your feedback. I sincerely apologize our room was not up to your expectations. We do offer complimentary fridge and microwave. I do want to thank you for staying with us.
2 out of 5
by A verified traveler from US

Not worth it

Posted Nov 21, 2016
This is an OK hotel however they nickel and dime you for every single thing unless you're staying at a conference in downtown Albuquerque it just isn't worth it, parking is a nightmare downtown and they charge you $16 a day to park there. The room was OK but there was mold in the bathroom and the floors were sticky the view was the main reason I wanted to stay here but when I opened my curtains all I could see was Radio towers blocking any kind a view from the TV station next-door there are many of options for your stay in Albuquerque and I just don't think that should be at the top of the list.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for staying with us. We work hard to ensure our guest satisfaction and appreciate your feedback. I sincerely apologize for the issues you have experienced. Appropriate department managers have been notified of these issues and working on resolving them.
4 out of 5
by A verified traveler

Downtown location very suitable for conference eve

Posted Nov 17, 2016
My only disappointment was with the food in the restaurant. The Mexican dishes lacked flavor and the steak was very tough. Staff were very friendly and efficient and my stay was otherwise very comfortable.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
I appreciate your feedback and I am sad to know we were not able to meet your expectations with our F&B options. Thank you for staying with us.
5 out of 5
by A verified traveler from US

Convienient to downtown and oldtown.

Posted Nov 14, 2016
Convienient to convetion center and within walking distance to OldTown. We had a nice view. The restraunt was excellent.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. I am glad to hear you found our location convenient.
3 out of 5
by A verified traveler from US

the view and the pillows

Posted Nov 14, 2016
The highlight of the hotel was the view and the pillows. The room was awful. Booked in a wheelchair accessible room, which looked like it hadn't been updated since the 80s. The shower looked like it was modeled from the prison bathroom of Shawshank Redemption and it was difficult to ignore the cracks in the bathroom door, the wall and light on the bathroom wall. Looked like someone was trapped from the inside and was attempting to forcibly escape. Wasn't impressed. I reluctantly took a shower and did this only because I was sweaty from a hike, but waited til I got home to comfortably shower in my own bathroom. I wouldn't recommend Hyatt, in fact this is the second Hyatt I've stayed in this year and it will be the last. I'd rather spend my money at a Hilton or Marriot for better quality.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
We appreciate your feedback very much, and apologize that the room did not meet your expectations.
4 out of 5
by A verified traveler from US

Great hotel at a great location

Posted Nov 12, 2016
Location: Lots of nice places to eat
Huge super crisp TVs, the biggest I've seen in a hotel. Nice bed but pillows a bit too poofy. Gym was big and great.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for your feedback! We are constantly striving to provide an enjoyable experience for our guests!
4 out of 5
by A verified traveler

ホテルの部屋

Posted Nov 10, 2016
Pros: セブンイレブンが近い.
Cons: ベッドの高さ,柔らかさ.
Location: セブンイレブンが近い.
ホワイトサンズなど観光目的に合計3泊しました. ホテルのロケーションは1Fにスターバックス,徒歩1分の場所にセブンイレブンと過ごしやすかったです.部屋に関しては,ベッドの高さが高く(アメリカはそうだと思いますが),また柔らかすぎて個人的には寝にくかったです.また,日本のビジネスホテルにあるような歯ブラシ類のアメニティなどはありませんでした.お湯を沸かすポットもありませんでした.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for your feedback! We are constantly striving to provide an enjoyable experience for our guests.
5 out of 5
by A verified traveler from SEATTLE, United States of America

in downtown close to food,drinks&Old Town

Posted Nov 9, 2016
Nice relaxing night watching Seahawks win on Big TV
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for your feedback! We are constantly striving to provide an enjoyable experience for our guests.
2 out of 5
by A verified traveler from US

Posted Nov 1, 2016
Pros: It's a nice place and very clean. The staff was helpful and pleasant.
Cons: We were disappointed to find out that we had to pay to watch some television, which we didn't pay for. I get paying for breakfast, parking and other things, but TV ... I'll pass on this place in the future.
Comment from Hotel Management
Nov 28, 2016 by PB, Hotel Management
Thank you for your feedback. We are constantly striving to provide an enjoyable experience for our guests!