Ratings based on 262 Verified Reviews

4.0 out of 5
80% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not an ideal location for the younger crowd

Posted Jan 18, 2017
Not the "downtown" we expected and limited accommodations at the hotel itself
2 out of 5
by A verified traveler

Horrible

Posted Jan 15, 2017
The service was terrible all around. Room service food was disgusting. Valet was not on time on multiple occasions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but...

Posted Jan 14, 2017
My stay was nice but driving into parking garage my car bottomed out going into enterance and shower heads could be replaced but all in all my stay was nice
5 out of 5
Recommended
for Everyone
by A verified traveler

all good

Posted Jan 12, 2017
Pros: everything
Cons: nothing
Location: all good
All good.....................................all good...............................all good............................you are annoying me..these surveys will dissapear if you continue to make them troublesom..simplify.........................................................................................................................................................................................................................................................................................................
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Nice hotel for one nite before a flight home to Phil from s lovely week in Santa Fe with family
5 out of 5
Recommended
for Everyone
by A verified traveler from N. austin texas

amazing service

Posted Dec 29, 2016
Stayed for one night and were headed to Taos when my daughter became ill.. I called the property and they kindly Put us in the same room, transferred me to the kitchen so I could ask about a broth and when we arrived the valet offered my Daughter tea. They went above and beyond and I know it made her and I feel better !!!!! Definitely will return !!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Nice hotel in downtown Albuquerque

Posted Dec 21, 2016
Pros: Terrific Christmas decorations ... also Forque restaurant had a fabulous Sunday breakfast buffet
Cons: Starbucks location in lobby had minimal hours
Location: See above
Very convenient to Airport, Old Town, Nob Hill & University Stadium ... entire staff was friendly & helpful
Comment from Hotel Management
Dec 30, 2016 by PB, Hotel Management
Thank you for staying with us. I am happy to hear you liked our Christmas decorations. We appreciate all the feedback.
1 out of 5
by A verified traveler

Do not stay here

Posted Dec 18, 2016
Saw a drug addict outside very rude staff unexpected charges I do not recommend
Comment from Hotel Management
Dec 30, 2016 by PB, Hotel Management
Thank you for staying with us. I sincerely apologize on behalf of my staff. We do not tolerate rude attitude towards our guests and I can assure you this will be addressed. We do appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Conveniently downtown

Posted Dec 1, 2016
Pros: I have been staying at Hyatt for over 30 years
Had an excellent evening after a show. Had drinks in restaurant would have liked to have drinks in Lobby bar but was closed.
Comment from Hotel Management
Dec 1, 2016 by PB, Hotel Management
Thank you for choosing to stay with us. We work hard to ensure our guests are happy and we appreciate your feedback. I am glad to hear you enjoyed drinks in the restaurant.
3 out of 5
by A verified traveler

Posted Nov 30, 2016
Very basic room... no comforter, no fridge, no microwave. Asked for a room with a view and got a room facing building next door
Comment from Hotel Management
Nov 30, 2016 by PB, Hotel Management
Thank you for your feedback. I sincerely apologize our room was not up to your expectations. We do offer complimentary fridge and microwave. I do want to thank you for staying with us.