Ratings based on 1,016 Verified Reviews

3.2 out of 5
57% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Stop on the way to final destination.

Posted May 22, 2017
Pros: Absolutely Nothing
Cons: Room maintenance, cleanliness, quality. Guaranteed check-in times.
Location: we moved from this location,
I was VERY unhappy with the rooms. The hotel receptionist was gracious but our rooms were not ready and then we were only checked into one of the two rooms that were booked. The rooms were not clean, there were no towels and minimal shampoo and bars of soap.
2 out of 5
by A verified traveler from New Mexico

Location was O.K.

Posted May 20, 2017
Pros: Not much
Cons: The overall motel could be improved by cleaning the grounds and rooms,hauling off the garbage the was stacked in several places.
Location: The location is o.k. and near by restaurants and shopping centers are close by.
When we arrived the room was somewhat warm and musty, We were told the air condition was on it's own circuit and it was not hooked up because the heating unit was on. Morning of the 19th there was none (no) hot water to shower or shave in. The bathtub had mold around the edges. There was trash that could have been hauled off and not in the public view. The motel attendant that I spoke to was very polite and apologetic and stated she would speak with the manager.
2 out of 5
Recommended
for Everyone
by A verified traveler from R

Needs updating

Posted May 15, 2017
Very out dated mattress and I sat on the recliner and fell back. It was broken, the carpet had a lot of stains in it.
Comment from Hotel Management
May 20, 2017 by Jonathan Wittkofsky , Hotel Management
sorry for any problems you experienced with your stay here at the inn at Rio Rancho we do our best to make sure that all of our guests are happy we will work hard to make sure the issue gets fixed thank you for your feedback
2 out of 5
by A verified traveler

Use to be a nice motel

Posted May 12, 2017
I have stayed here several times, but this trip was disappointing and I won't be back. It seems to have gotten run down. I talked friends in to having a drink at the bar. They only sell beer and wine now and the bartender was enjoying his friends and a hockey game. Altogether disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

A decent motel room at a decent price.

Posted Apr 30, 2017
Cons: Breakfast bar could us a small steam table with sausage, bacon and scrambled eggs.
Location: Ok location for the business I was attending to.
Arrived at motel about 2 hours before scheduled check-in time. I asked front desk host if it would be possible to check in early. Host called housekeeping to see if a room was cleaned and available yet which it was. Saved me from having to sit around in the front lobby for 2 hours. Room was neat, simple but well cleaned. Bathroom was cleaned well and with no mold or unsightly blemishes. NO bed bugs! Pretty quiet although I did wake a couple of times during the night hearing what could have been doors slamming. Breakfast bar is pretty basic. No fresh cooked items. All in all I was pretty pleased with the stay. Hotel staff was helpful, courteous and friendly. As I stated in my review title, the price was descent for the room and facilities that were available and provided.
Comment from Hotel Management
Apr 30, 2017 by Jonathan Wittkofsky , Hotel Management
Thank you for your stay with The Inn at Rio Rancho and thank you for the feedback
3 out of 5
Recommended
for Everyone
by A verified traveler

No Hot Water

Posted Apr 30, 2017
Pros: price
Cons: plumbing, microwave in room
Location: nothing
Three words, No Hot Water. First the positive. The rooms are large, fairly quiet except the doors are heavy so you feel and hear when neighbors let their doors slam shut. There is an attached restaurant and bar (beer and wine only) but I never had the time to try either one. The TV has decent channels. Coffee cup server in the room and fridge but no microwave. Now the cons. No hot water. That's right. I tried it in the evening and the bath water never got hot. I tried all variations of settings and it never got above cool bathwater temp. I tried in the morning, same thing. Argh! I also tried the lavatory sink and nada, still tepid. That is a pretty important feature in a hotel inmo. Also the wi-fi is slow and intermittent. This place is worn and dated, but the price was good as I was in town for the gathering of nations powwow and every place in Albuquerque was full or cost lots more.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good stay.

Posted Apr 26, 2017
Pros: It was very convenient to get to .
Cons: Maintenance on the water heating.
Location: Everything was closed when I arrived so no comment.
I had a good stay however the hot water for a shower was not working. I called hotel services and they got me a room with a shower but was completely across the hotel campus so it was really disappointing to not be able to take a shower in the morning.
Comment from Hotel Management
Apr 30, 2017 by Jonathan Wittkofsky , Hotel Management
Thank you for your stay with us here at the Inn at Rio Rancho sorry for any problems you may have had we will do our best to fix it for next time and thank you for all your feedback
1 out of 5
by A verified traveler

Posted Apr 25, 2017
I knew I was getting a extreme deal in the price. I thought I was getting something wonderful for a small . price. No . It was an Outdated room that wasn't clean with a cold.shower.
Comment from Hotel Management
Apr 30, 2017 by Jonathan Wittkofsky , Hotel Management
Thank you for your stay here at The Inn at Rio Rancho we are sorry for any problems you may have had with your stay we will work hard to fix it Thank you for all your feedback
1 out of 5
by A verified traveler

Posted Apr 25, 2017
No hot water, lots of bugs and no heater. the person at the lobby told us he was not able to help us
Comment from Hotel Management
Apr 30, 2017 by Jonathan Wittkofsky , Hotel Management
Thank you for your stay with us here at The Inn at Rio Rancho sorry for any problems you had with your stay we will work hard to make sure we fix it and make it better thank you for all your feedback
1 out of 5
by A verified traveler from Colorado

Posted Apr 25, 2017
Stayed 3 nights and never had decent water pressure. They had to move us to another room because there was no hot water or water pressure on our second morning. First room was very dated and in need of repairs.
Comment from Hotel Management
Apr 30, 2017 by Jonathan Wittkofsky , Hotel Management
Thank you for staying here at The Inn at Rio Rancho we are sorry for the problems that you had with your stay we as a team will work together to make it better thank you for all your feedback