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Nice property but too much construction going on and no signs to find the hotel entrance.. the other issue was no restaurant available today so we had to go outside the property to eat.. otherwise all good
I had taken my grandson and his 2 friends so they could swim and from the moment we arrived the staff was amazing! Thank you Sergio! They have an awesome food court and we will definitely be going back!
The staff was very friendly and helpful. There were many eating options.
Corey
Stayed 1 night in Apr 2024
4/10 Poor
Guy
Apr 14, 2024
Disliked: Amenities
This is definitely not a 4-star property! It is outdated and the rooms have thin walls so you can hear everything from the next room over. The first morning I was woken up by cleaning staff who were talking in the corridors. The two other nights I was awake until 4am as people next door kept chatting. The rooms are old and need refurbishment if they want to keep charging top dollars. There is only one decent restaurant but bar staff there was unfriendly when we notified himthat he did not attend to us for 15min. Housekeeping is slow and each day my room was only attended to after 4pm even if the housekeeping sign was on since 9am!
We enjoyed our 2 night stay. We have family in Albuquerque and our first day there, they came and we hung out together at the casino and ate at Chile Risto in the food court (which was like real home cooked New Mexican cuisine!) It was my husband's 80th birthday, so he enjoyed a little extra gambling money. The 2nd evening we each had a delicious mixed drink at the center circular bar! Such a nice helpful waitress and a fun place to stay! We are planning our next trip...hope we can get as good of deal again!
Booked a room with my mom & cousin for the Selena band and we had a blast! So many things to do and room accommodated all three of us very well!
Will definitely book again for the next show!
The noise from the hallway is very audible from the room. Noisy people talking loud or slamming doors will wake you up in the middle of the night. I’d stay elsewhere if you are a light sleeper. On a positive note, the inside/outside pool is very nice. It’s heated and spacious.
Staff nice, good service. Room dark, not enough lighting. Couldn’t read as only light over both beds. No end table. Bathroom was very worn with missing ragged paint on trims. Did have mirror by front door. Overall ok room, not worth cost.
Response from Tami J. Scott, Resort General Manager on Mar 28, 2024
Jennifer - Thank you so much for the kind review and rating! We are so glad to know that you enjoyed your time with us!! Come back and visit us again soon! Thank you again,
10/10 Excellent
Dennis
Traveled with family and small children, Traveled with partner, Traveled with family
Everything was really nice, the pool was clean and relaxing. Casino was great too.
Dennis
Stayed 2 nights in Mar 2024
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Dennis - Thank you for the kind review and feedback! We are glad that you enjoyed your time with us and we look forward to your next visit! Thank You Again,
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Perla - Thank you for providing us valuable feedback regarding your most recent visit here at Isleta Resort and Casino. We appreciate your time and attention and look forward to your next stay! Thank You again,
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
James, Thank you for taking the time to offer us some feedback regarding your recent stay. Looks like we have an opportunity to exceed your expectations. We hope you will give us another opportunity to win your loyalty. Thank You,
It was a positive experience in every way. Safe parking and security, clean, and comfortable rooms. Inexpensive dining options.
Kristin
Stayed 1 night in Mar 2024
Response from Tami J Scott, Resort General Manager on Mar 20, 2024
Kristin - Thank you for taking the time to review our resort! I hope you were able to take advantage of our Spa and our indoor/outdoor pool! I look forward to your next visit - thank you again!
Response from Tami J Scott, Resort General Manager on Mar 20, 2024
Ruby, Thank you for taking the time to review our Resort! We are so glad that you enjoyed your time; come back and see us again very soon! Thank you again,
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Florella, Thank you for taking the time to share feedback with us regarding your recent stay. We are glad to know that you enjoyed your time with us and look forward to your next visit. Thank You,
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Joy - Thank you for taking the time to provide us feedback about your most recent visit. We are so glad that you enjoyed your time here and hope you will be back very soon! Thank you again,
6/10 Okay
Bobbette
Mar 6, 2024
Disliked: Staff & service
Bobbette
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Bobbette - Thank you for taking the time to review our resort. I am sorry that we fell below your expectations. We hope you will give us another opportunity to win your loyalty in the near future. Thank You,
8/10 Good
Opal
Mar 4, 2024
Opal
Stayed 2 nights in Feb 2024
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Opal, Thank you for sharing your feedback on your recent experience here at Isleta Resort and Casino. We are glad to see that you enjoyed your time. We look forward to your next visit. Thank You,
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Bee - WOW!! What a great review - thank you!! It makes us very happy to know that you enjoyed our hotel, our amenities and our service! Thank you for the very kind review and we look forward to your next visit!
Response from Tami J. Scott, Resort General Manager on Mar 26, 2024
Maria - Thank you for the kind review and score! We are grateful for guests like yourself that take the time to offer us feedback. We appreciate you and look forward to your next stay! Thank You again,
10/10 Excellent
viktoriya, albuquerque
Feb 27, 2024
viktoriya
Stayed 1 night in Feb 2024
Response from Tami J Scott, Resort General Manager on Mar 20, 2024
viktoriya, Thank you for taking the time to review our Resort! We so appreciate your kind words and cannot wait for your next visit! Come back to see us "Where the Fun Begins!"