Exterior
Check availability

Reviews of La Quinta Inn by Wyndham Albuquerque Northeast

2.5 out of 5
La Quinta Inn by Wyndham Albuquerque Northeast
5241 San Antonio Dr Ne, Albuquerque, NM

Reviews

7.2

Good

Rating 10 - Excellent. 436 out of 1349 reviews" "
Rating 8 - Good. 366 out of 1349 reviews" "
Rating 6 - Okay. 231 out of 1349 reviews" "
Rating 4 - Poor. 162 out of 1349 reviews" "
Rating 2 - Terrible. 154 out of 1349 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator in the room. Lightbulb and janitor note left in bath. We’ve stayed here several times before and it was better. Maybe just a bad room.
Stayed 1 night in Apr 2024

8/10 Good

Shawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice employees
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024

6/10 Okay

Saundra

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Facility tired but maintained. Staff very responsive to concerns. Tv not working on arrival, they immediately fixed. One light in room not working they immediately fixed. Very concerned when i reported seeing a roach crossing my room, it could have easily come in from outside as it was the only one seen. It was a basic bed and shower situation that matched price. Clean, just maintenance concerns. I would return if just needing a stop over.
Stayed 2 nights in Apr 2024

10/10 Excellent

Balwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place 👍
Stayed 1 night in Mar 2024

4/10 Poor

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was sticky on our room the tv had a line of dead pixels and at one point we saw a gentleman sitting outside one of doors of the hotel drinking a 12pk of beer we did not feel safe plus the person working the front desk showed almost no concern. We will not be returning to this place and we do not recommend any one else going there
Stayed 1 night in Apr 2024

8/10 Good

Valissa

Areas had trash in the parking area. And there are areas that had clutter.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Valissa,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

2/10 Terrible

Steve

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Found a bed bug and received several bites. There was a buzzing noise in my room throughout my stay. The lighting in the room was too dim.
Stayed 5 nights in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Steve,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed. We have a professional pest control company that treats for all bugs/insects at least twice a month. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical hotel type property...doors face outside. Pleasant place to stay overnight.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Robert, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We are so excited to see you enjoyed your stay and our outdoor property. We look forward to have you as our guest.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Richard, We are so glad that you enjoyed your stay at our hotel and everything was perfect. We thank you for staying with us and look forward to see you again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Scott,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

2/10 Terrible

Reynaldo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pubic hairs in our sheets. We checked in and checked out immediately
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Reynaldo Thanks for taking the time to review your stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.

2/10 Terrible

Frank

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible places to stay at.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Frank,Please elaborate your review so we can see how we can fix the issues in order to give you pleasant stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Real good for the price
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

2/10 Terrible

SHAHID

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheet was dirty, there was red, yellow stain on it. Room was not even cleaned and also dont know for how long the floor was also not clean...$100 for one night and this is what we get ....
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Shahid, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed.

4/10 Poor

Jana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Desk in the room was wobbly to the extent you could set anything on it. Lamp on the desk didnt work. LaQuinta rooms we've rented in the past have always been excellent. This one was average at best.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 12, 2024
Dear Jana,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

6/10 Okay

Virgil

Business traveler
Disliked: Cleanliness, property conditions & facilities
Run into bed bugs
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 12, 2024
Dear Virgil,Thank you for your feedback. I apologies for the inconvenience during your stay. We have a professional pest control company that treats for all bugs/insects at least two to three times a month.

10/10 Excellent

Joseph

Great stay, always pleasant
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Joseph,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. The room was clean and updated. The breakfast was pretty good. The only issue I had was a slow-draining tub.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear KristyThank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed. We look forward to serving you in the future.

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms only had outside access. Price was right.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Sue,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

2/10 Terrible

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, shower didn't drain, gross.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Shanon,Thank you for your feedback. You signed our stay agreement at check in that states that we give 20 minutes to our guest to check room. If you are not completely satisfied with the room we can either change the room for you or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Carlotta

Traveled with partner
Limited parking space. Parking lot was packed with storage boxes.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We do not have limited parking space. There is parking all around the building.

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay there
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Diane,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, hotel was dirty. Fee for deposit stated 50 online and it was 100 when we checked in die to being "local" we drove 4 hours, not local. Wont stay here again
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Kelley,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our incidental deposit is mandatory for all guest. It is not a charge we authorize the amount so it is only a hold and it is released at checkout if there is no damages in room.

4/10 Poor

Peggy

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Room was small and cramped. Would not stay there again.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Peggy,Thank you for you feedback. I am sorry that your experience did not meet your expectations.

8/10 Good

Mama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick and easy. Staff was nice. They called the room to see if I made it in and let me know to let them know if i need anything. . (This is the first motel I have stayed in that has ever done that). It was pretty much quiet the whole night because I actually slept all night long. (I usually toss and turn in hotels ). The floor was slightly dirty in a few areas l but overall the place was clean.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Mama,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always! We look forward to serving you in the future.

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Even though I requested room service at the front desk the cleaning ladies stated the my room was not on her list. She took the time to clean it any way.
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Guillermo,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful however nigt desk clerk was a lil rude. But hotel itself was WONDERFUL!!!
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Erika,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in. Parking right in front of the room was convenient especially traveling with children.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on Apr 9, 2024
Dear Vanessa,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Vanessa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice and clean. Friendly staff.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 12, 2024
Dear Vanessa,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. I am pleased that you had a great stay and you enjoyed our friendly staff. I will share your comment with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.

8/10 Good

Linda O

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe
Stayed 4 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback.

8/10 Good

Roxanna

Traveled with family and small children
Liked: Cleanliness, staff & service
The stay was okay.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Roxanna,Thank you for taking the time to tell us about your experience. We look forward to serving you in future.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Lisa,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

2/10 Terrible

Darius

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Thank you for rating your stay.

6/10 Okay

Steven

Business traveler
Liked: Cleanliness
Did not feel safe in N side of property location Rooms are dark. Bath mirror horrible
Stayed 2 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service
Staff was very courteous and friendly!
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Norma,We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Smelly room that got even worse when the heater/fan was running and blowing stinky, smoky air
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

6/10 Okay

Donna, Saint Charles

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean but the curtains were broken and the light did not work by the bed. There was no way to park by the room with only outside doors.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

8/10 Good

Dalia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for rating your stay.

6/10 Okay

James

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
My room was connected to another guest's room and I clearly heard every sound from them. Also, there were two lamps provided since I was a single guest rather than four if there were two guests. That might make sense for towels but a half-lit room doesn't.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe im one to leave a bad review but im so upset at the conditions of the room. It was truly disgusting! Sheets on bed hadn’t been changed, literally found Nails!!!! And some white stuff staining the beds. Your guess is as good as mine! When i called the front desk to come change the sheets they apologized and said they would give us a different room. Guess what? Room was dirty as well, as soon as we lifted the sheets there was dirt! Are you kidding me? We asked for a refund and stayed elsewhere!!!! Now were having to deal with a review on the refund like seriously? Definitely pay attention to reviews about the cleanings of a hotel. This was horrible.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Dear Leticia,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always.

8/10 Good

Mark

Stayed 3 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 21, 2024
Dear Mark,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Mark,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross. Beds were gross and dirty. There were spit out candy all over the room and the fridge had food in it.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

6/10 Okay

Andres

Liked: Staff & service, property conditions & facilities
Dining area crowded. Difficult to maneuver around all the people trying to get food. Ran out of waffles. Bagels were hard as rocks. No salt and pepper for boiled eggs.
Stayed 2 nights in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

6/10 Okay

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t provide any shampoo or conditioner
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast and room. Thank you!
Stayed 2 nights in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Cheryl

Traveled with family and small children
Easy walk to a restaurant
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Cheryl,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, we have stayed here before only thing we didn't like this time was we had too go upstairs which with all the luggage was a hassle. I should have asked for a bottom floor I guess also when we got down to have breakfast nothing was left, really wasn't a big deal.
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 1, 2024
Dear Leon,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience

2/10 Terrible

Adriana

Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on Apr 12, 2024
Dear Adriana, Thank you for taking the time to rate your stay. Please elaborate with review so we can make improvement and get better rating from you.