Better than sleeping in a tent!
Posted Jul 17, 2016
When I checked in, I confirmed our amount of guests and beds, however there was no linens for the (hideaway) bed and had to wait for the only staff at the front desk to retrieve a set. I also confirmed the pool hours as my kids waited our entire trip across country to finally swim. The next morning the pool maintenance crew was still working on the cleaning even after the hours stated it was open. My wife even saw them sitting around smoking before even doing anything. Ended up our kids couldn't swim and there was a blank look on all the staff when confirming pool hours. During our short stay, I killed several cockroaches in our room. Our toilet was loose, so when you stood up it shifted. The faucet handle for the tub was loose so it threw the temperature off. There was an ice bucket sitting on the counter with an unknown brown (smelled like) cleaning solution. The other ice bucket was used prior to our visit due to the small black hairs in it. When checking out, the staff said sorry about everything, but continued doing her other work.
Comment from Hotel Management
Jul 22, 2016 by Michelle, Hotel Management
Thank you for your review. We do keep extra linens in the closet of the living room area in our suites for the pullout sleeper. I have put the suite you stayed in out of order so the issues can be addressed. As to the pool, sometimes it is necessary to take the outdoor pool down to regulate chemical levels. We do this for the safety of our guests. I speak with our maintenance personal to verify this was the case.