Exterior

Reviews of SureStay Hotel by Best Western Albuquerque Midtown

2.5 out of 5
SureStay Hotel by Best Western Albuquerque Midtown
1635 Candelaria Boulevard Northeast, Albuquerque, NM

Reviews

7.0

Good

Rating 10 - Excellent. 178 out of 632 reviews" "
Rating 8 - Good. 179 out of 632 reviews" "
Rating 6 - Okay. 117 out of 632 reviews" "
Rating 4 - Poor. 72 out of 632 reviews" "
Rating 2 - Terrible. 86 out of 632 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast lacked fruits, yogurt .
Stayed 1 night in Apr 2024

10/10 Excellent

Camryn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 3 nights in Mar 2024
Response from Manager on Apr 12, 2024
Hello Camryn,We appreciate your feedback about our hotel being dog-friendly. We strive to accommodate all of our guests, including their furry companions, to ensure a comfortable stay. If you have any further comments or suggestions, please feel free to reach out to our management team for further assistance.

4/10 Poor

Sydnee

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Smells like cleaning products all throughout the hotel. Breakfast not the best but great staff
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Sydnee, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We will make sure to address the concerns you raised about the breakfast and the smell of cleaning products. Our team is committed to improving our guests' experience.

8/10 Good

Jeannine

Traveled with family
Liked: Staff & service
Housekeeping rarely came into our room even when we reminded them. TV reception was extremely poor.
Stayed 6 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Jeannine,We apologize for the inconveniences you experienced during your stay. Your feedback on housekeeping and TV reception will be shared with our team for improvement. If further assistance is needed, please reach out to our management team directly.

6/10 Okay

DaLayna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
The property wasn't horrible if you can get it cheap! But the place needs a better cleaning staff.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 25, 2024
Hello DaLayna,We appreciate your feedback and will address this with the team for improvement. Our aim is to provide a comfortable stay for all guests. Please don't hesitate to contact us directly with any further comments or concerns.

10/10 Excellent

Lily

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Lily,We are delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to get in touch.

10/10 Excellent

TRACI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello TRACI,We are delighted to hear that you enjoyed your stay with us! Your comfort is our top priority, and we look forward to welcoming you back soon!

6/10 Okay

Chalsea

Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Chalsea, We're sorry to hear your stay didn't meet your expectations. Please feel free to contact us directly with any specific feedback you'd like to share so we can address your concerns and improve our services.

4/10 Poor

Iris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like smoke, hairs in tub, shower didn't drain and filled up, rusty trim and stains, lumpy beds, dirty hallway floor, inedible breakfast even for my kids who love crappy hotel buffets. This place is a dive.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Iris,We appreciate you taking the time to share your experience with us. We take all feedback seriously and will address the concerns you raised with our team to ensure a more positive experience for future guests. Your input is valuable to us as we strive to improve our services continuously.

6/10 Okay

Lauren

Traveled with family
It wasn’t the best place we’ve stayed at or the worst- it was in between
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Lauren,We appreciate your feedback and are glad to hear you found your stay to be satisfactory overall. Our goal is to continuously improve the guest experience, so we value your input. If there are specific areas you feel we could enhance, please don't hesitate to reach out to us.

8/10 Good

Dodici

Liked: Cleanliness, staff & service, property conditions & facilities
Liked being able to use the pool and hot tub. Area was quiet despite being near the highway. The room had no closet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Dodici,We're pleased to hear you enjoyed our pool and hot tub facilities, as well as the peaceful ambiance of our location near the highway. We appreciate your feedback regarding the room amenities and will take it into consideration for future improvements. Thank you for sharing your experience with us.

4/10 Poor

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, however the room was not clean. Hair in the bathtub, which would not drain until we removed the entire drain stop. Food particles were on the floor and in the dresser drawers. Refrigerator did not work and the coffee maker only worked when continuously holding down the button. The outlets near the sink did not hold the plug, which continued to fall out making getting ready quite difficult. Light filters into the room from underneath the door and around the blackout window shades. If you like a dark, quiet room, do not stay here. We could hear everytime the adjorning rooms flushed or showered. The hot tub had a film which accumulated along the surface after turning on the jets, indicating the chemicals had not been checked. Also located in a high crime area, which we realized after booking.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Lisa, Thank you for your feedback and for acknowledging our friendly staff. We apologize for the cleanliness issues you experienced during your stay. We take cleanliness seriously and will address these concerns with our housekeeping team. Regarding the room amenities, we appreciate your feedback and will look into these matters to ensure a better experience for future guests. We also apologize for any noise disturbances and will take measures to minimize any inconveniences. We take your safety seriously and have security measures in place. Thank you for bringing these concerns to our attention, we will continue to strive for improvements.

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I don't have anything negative to say about this property very clean staff friendly and helpful would stay here again
Response from Manager on Jan 30, 2024
Hello Christopher,Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words about our clean accommodations and friendly and helpful staff. We are delighted to hear that you would choose to stay with us again in the future.

8/10 Good

Deborah

Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Deborah,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that our location was convenient for your needs. We strive to provide a comfortable and convenient stay for all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Brittney,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service and create memorable moments for our guests. We hope to have the opportunity to welcome you back in the near future for another exceptional stay.

2/10 Terrible

Jacye

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Jacye, We apologize for falling short of your expectations during your stay with us. We would appreciate if you could reach out to us directly to share any specific feedback or concerns you may have had during your stay. We value your input and it will help us to improve our services in the future.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Mario,Thank you very much for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

6/10 Okay

Gagan deep

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Gagan deep,We appreciate you choosing our hotel for your stay. We strive to provide a satisfying experience for all our guests and we regret if we fell short of your expectations. We encourage you to reach out to us directly so we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
No Car Charging. Bugs.
This hotel is listed as having electric charger and it does not have any on or near the property. Additionally, spotted something crawling around in our room shortly after checking in. Couldn't wait to get out of this place.
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Dear Guest, We apologize for any inconvenience you experienced during your stay. We understand the importance of accurate information and will work on updating our amenities listings. As for the issue with the crawling creature, we take this seriously and have addressed it with our housekeeping team. Thank you for bringing it to our attention.

4/10 Poor

Jason

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Amenities listed said hotel had EV charging point at the hotel, but they did not, and staff directed me to go to a Walmart two miles away to charge at Electrify America station
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jason, Thank you for sharing your feedback regarding the amenities at our hotel. We apologize for any confusion caused during your stay. While we strive to provide accurate information, we understand that discrepancies can occur. We appreciate your understanding in this matter.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you had a positive stay. We strive to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Esther,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your rating and apologize for any inconveniences you may have experienced. We strive to provide excellent service and will address your concerns internally. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jesse

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jesse,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Ashlee

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our first room had bed bugs. We have a pic to submit
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Ashlee,Thank you for bringing this to our attention. We take this matter seriously and prioritize the well-being of our guests. We encourage you to reach out to our management team directly with the details of your experience, including the picture you mentioned. They will be able to assist you further in resolving this matter.

6/10 Okay

Kayla

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Floors were dirty, sink counter was dirty.. but over all was okay
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kayla,Thank you for sharing your feedback with us. We appreciate your comments and regret to hear about your disappointment with the cleanliness of the floors and sink counter. We consistently strive to maintain the highest standards of cleanliness for our guests. Please be assured that we value your input and have shared it with our housekeeping team for immediate attention.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Albuquerque
The staff was friendly. The rooms were clean and the area was off of a main highway but it wasn't to loud. The price was great.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Amber,Thank you for sharing your positive experience with our friendly staff, clean rooms, and convenient location. We are glad to hear that you found our hotel to be a great value. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Mary

Traveled with pets
Liked: Cleanliness, staff & service
The hotel was nice but has started looking run down. There were two safety issues: 1) when you walk into the room on the inside of the door frame was a square block of metal sticking out at face level. Must have served some purpose in the past. 2) The toilet seat was not fastened correctly. When I sat down the whole toilet seat moved and I almost fell into the bathtub.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Mary,Thank you for sharing your feedback with us. We appreciate your comments about the hotel. We apologize for any inconvenience you experienced during your stay. We strive to continuously improve our facilities and will address the issues you mentioned to ensure the safety and comfort of our guests.

2/10 Terrible

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party Hotel
This is a party hotel. The people in the room next to me were loudly partying past midnight. The front desk clerk did her best but they wouldn’t quiet down, so she ultimately had to move my room. I could smell pot smoke in my room, coming through the door from that neighbouring room. I was disappointed because the hotel was otherwise clean and comfortable, especially for the price point. I want to reiterate that the staff were great. The men in that room were loud, high, and belligerent. She really did her best without causing a serious confrontation.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Skyler,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise disturbance and the smell of smoke in your room. Our staff always strives to ensure a comfortable and enjoyable stay for our guests, and we regret that this was not fully achieved during your visit. We appreciate your kind words about our team's efforts in handling the situation. We value your input and will use it to improve our services.

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Anthony,Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience during your stay with us. We strive to provide excellent service and it's wonderful to know that we delivered. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello John,Thank you for your kind words about our staff! We appreciate your feedback.

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The pool is freezing
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Sandra,We apologize for any inconvenience caused. We will have our team look into this matter immediately. Thank you for bringing it to our attention.

10/10 Excellent

Rubi

Traveled with partner
If I have the opportunity to stayed at that hotel I will stay again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Rubi,We're so glad to hear that you had a great experience at our hotel! We look forward to welcoming you back on your next visit.

10/10 Excellent

Elizabeth

Traveled with family
Everything was good
Response from Manager on Oct 25, 2023
Hello Elizabeth,Thank you for your kind words! We're glad to know that you had a positive experience with us. We hope to welcome you back soon.

8/10 Good

Chia-Chun

Traveled with family
Liked: Cleanliness, amenities
Include breakfast, very nice, but some bathroom accessories broken
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Chia-Chun, Thank you for your feedback. We apologize for the inconvenience caused and we will ensure that the bathroom accessories are replaced immediately.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Elizabeth,Thank you for your feedback! We pride ourselves on maintaining a high level of cleanliness in our rooms. We appreciate your positive review.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Steve,Thank you so much for your kind rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back in the future.

6/10 Okay

Ceres

Traveled with family and small children
Disliked: Amenities
Okay hotel in a very industrial-like area, just next to a very noisy highway
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Ceres, We apologize for any inconvenience caused by the noise from the nearby highway. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very conveniently located
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello robert,We're glad to hear that our hotel's location was convenient for you. Thank you for sharing your positive feedback!

6/10 Okay

Merrill, Edmond

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Merrill,Thank you for your review. We appreciate your feedback and are constantly working to improve our services. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello PATRICK,Thank you for the amazing rating! We are thrilled that you had such a fantastic experience during your stay. We can't wait to welcome you back again soon!

10/10 Excellent

Maria

Stayed 3 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Maria,Thank you for your outstanding rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back to our hotel.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Jacqueline,Thank you so much for giving us a perfect rating! We appreciate your business and look forward to welcoming you back soon.

10/10 Excellent

Morgan

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Morgan,Thank you for your wonderful review! We are delighted to hear that you had an excellent stay at our hotel. We appreciate your kind words and are thrilled that our accommodations and services met your expectations. It was a pleasure hosting you, and we hope to welcome you back for another great experience in the future.

6/10 Okay

Eric

Traveled with family and small children
Was during balloon festival so maybe was busier then normal but parking was limited
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Eric ,Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

6/10 Okay

Frank

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Frank,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was not friendly. The floors in the room were sticky. In the morning, they didn't have any sugar for the coffee. The staff just seemed like they were short-handed and unhappy.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Brian ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very accommodating. The room was top rate. We liked the shampoo dispenser in the shower. Great idea reduces plastic waste!
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Marilyn,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This SureStay was really clean, plenty of parking, and overall very good. It's exactly what we needed driving across the country with a dog and all our stuff. Plenty of security cameras (all perfectly placed) and external lights made the property feel safe. The only downgrade is that the hotel is located on the outskirts of Albuquerque. Which means more homeless can be seen around the hotel than other high end hotels located near downtown area. But like I said, we still felt safe and clean staying here.
Response from Manager on Oct 5, 2023
Hi Biran,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

Maialoha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Maialoha,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Sathya Geetha

Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Hello Sathya Geetha,Thank you for your positive rating. We strive to provide excellent service to all our guests. Please let us know if there is anything else we can do to make your stay even better.