Seasonal outdoor pool

Reviews of Sheraton Albuquerque Airport Hotel

3.5 out of 5
Sheraton Albuquerque Airport Hotel
2910 Yale Blvd Se, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 449 out of 1003 reviews" "
Rating 8 - Good. 261 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 73 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, however, their tv service was not working, so no TV. Also was only able to charge phones in bathroom socket.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Liked: Staff & service
All was well- except- no Tv (system not working) and when you travel alone without your computer, that means something!! Also, the handles for all water (shower/sink) were loose
Stayed 1 night in Mar 2024

10/10 Excellent

CONNIE, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Al 100
Stayed 1 night in Mar 2024

10/10 Excellent

Letha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, rooms were spacious and comfortable and clean
Stayed 1 night in Mar 2024

6/10 Okay

Dwight

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was very close to the airport and the restaurant was delicious! The staff were all very accommodating and friendly. Unfortunately, our room was freezing; the thermostat wouldn’t get over 68* F, the wind was blowing so our window whistled all night keeping us awake. Our cords fell out of the plug-ins and the hallway smelled awful.
Stayed 2 nights in Mar 2024

6/10 Okay

Emily

Traveled with family and small children
It is perfectly fine for close proximity to airport but rooms a falling apart a little, towel rack not attached to the wall securely. Burned out bulbs, short staffed in restaurant, etc
Stayed 1 night in Mar 2024

6/10 Okay

Phyllis

Elevator was super slow Hotel needs upgrades
Stayed 1 night in Mar 2024

4/10 Poor

John, Indianapolis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv did not work, the place is way under staffed and dated.
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
There check-in system was off line and could not check-in. Room smelled and had food trash on floor.
Stayed 1 night in Mar 2024

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service! Arrived to Albuquerque around 1230p, decided to see if hotel had any available rooms. The reception clerk did not bother to greet me. I proceeded to tell her we arrived early then she basically shut me up and asked for last name. Gave her my last name and stated in a bad tone "we don't have a reservation under that name" i told her she was mistaken and stated "nope, i don't see the last name on the list". As i was looking for the reservation, she said oh i found it. Asked for my ID, i laid it on the marble countertop and it slid off, she then stated " oh wow, no need to throw it at me" i told her i laid it there and slid off, she said "yea sure, whatever". I said wow, can't believe your attitude, she stated "yea the same for you". Never have i had such horrible service anywhere before especially not at a Hotel like Sheraton. I did not get her name, she is a short darked hair Hispanic girl. As we entered our room, the temperature was very cold in the room, went to turn the heater and shortly realized the heater would not turn on instead the room got colder. Called the front desk and was sent a maintenance man to make adjustments. The next morning as we were trying to turn on the AC we realized now we could not cool the room. Called the front desk and they stated the maintenance man would go switch off the heater and turn on the AC. So we never had the option to go from heat to AC with the thermostat which was super inconvenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Allison or Lucy, Chinle

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities
Staff was nice when we could find th Beds in this room were terrible. My after market hipbones felt as thoughthey would come through the skin bed so hard never again will we stay here.em. Would not answer phone had to go down to front desk. First room they assigned us reeked of sewer gas. Went to front desk gave us another room. Was not a King bed as reserved
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the rooms were very nice. Would've been a tad better if I could control the temperature. I couldn't get it below 73 degrees.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

4/10 Poor

Tyler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets were stained, smelled like sewage no fridge, waitress at restaurant had only three tables with people yet told us an hour plus. A/C was also broken. Feel bad for the staff trying their best, but terrible hotel to stay at.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Tyler,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

6/10 Okay

Mirela, Morgantown

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Ed on Mar 1, 2024
Dear,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Your comments will be shared with our leadership team.Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Robert,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Carole

Business traveler
Liked: Staff & service, property conditions & facilities
Staff and restaurant awesome
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Carole,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jerome,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Jan

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I did not like the design of the lobby area. Everything was too open and noisy. The room was advertised as in room refrigerator and there was none. The room was also over crowded with the desk table, had no comfortable chair for watching tv ,bathroom drains gurgled every time someone ran water, sometimes even when the water was being run in another room. We both use walkers and found it difficult entering the elevator because the carpet was not installed flush and was difficult to get the walker wheels to go over it.
Stayed 3 nights in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jan,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Great staff. Reliable airport shuttle at 5 am. Would stay here again
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jan,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Michael

Response from Ed on Mar 1, 2024
Dear Michael,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Uday

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear UdayThank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Ronald

Liked: Cleanliness
Clean, friendly staff, welcoming environment. Computer system was giving trouble, but staff handled very well. Maid woke me up at 8 AM, which was not appreciated as I didn’t get in until late. Overall good stay.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Ronald,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Ulice

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is old and it shows. Telephone plug worn out, ceiling in bathroom falling down, poor insulation--could hear wind blowing thru the windows all night---room never got over 62degrees.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Ulice,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Bernadette

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Bernadette,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Could you please provide more on your stay with us where we can improve service?Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

4/10 Poor

Claudia, Miami

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty & dated. It smelled like sewer in the elevator.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Claudia,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

J

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
DearJ,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General Manager

10/10 Excellent

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as expected
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear George,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed SanchezAssistant General Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Excellent location for early morning flt, staff was very friendly and helpful, comfortable bed, quiet room.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Tina,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed SanchezAssistant General Manager

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service
I have stayed in this hotel many times over the years as it's right beside the airport. This time, however, I found the food nearly inedible, with a Caesar salad so thickly slathered with strong dressing that I only ate a few bites, and buffalo wings also slathered. The dirty Martini I got from the bar there tasted more like water, very disappointing. And while the room was nice, during the night the HVAC cycled on and off with the sound of a bad bearing or belt and woke us up every time. A very disappointing stay at a place I usually enjoy.
Stayed 1 night in Dec 2023
Response from Ed on Mar 1, 2024
Dear Nancy,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Nick

Liked: Cleanliness, room comfort
Room was clean and comfortable. We selected the hotel for the convenience of being able to walk to airport for an early morning flight. One complaint was that the bath plug did not work so had to keep bath running to have a bath. If you turned the tap off the bath would drain.
Stayed 1 night in Dec 2023

10/10 Excellent

SHERRI, Ansonia

Stayed 1 night in Dec 2023
Response from Ed on Mar 1, 2024
Dear Sherri,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Sandra,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Jacki

Stayed 1 night in Dec 2023
Response from Ed on Mar 1, 2024
Dear Jacki,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General Manager

10/10 Excellent

Manuel, Austin

Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Manuel,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to airport - friendly staff
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Nancy,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could have used a refrigerator in a microwave on the room
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Pedro,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Next time you stay just ask and we can deliver a refridgerator to your room.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

2/10 Terrible

richard

Traveled with partner
We had to move to a different room and the thermostat didn’t work. In general the hotel is run down and shows all its 51 years
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Richard,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.We are scheduled to go throgh renovations in 2024.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Dianne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Dianne,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and having a dinning area in the hotel is a plus for us that don't have transportation!
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Mark,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General Manager

10/10 Excellent

Jacki

Stayed 1 night in Dec 2023
Response from Ed on Mar 1, 2024
Dear Jacki,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed SanchezAssistant General Manager

8/10 Good

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport stay
Stayed 1 night in Nov 2023
Response from Ed on Dec 26, 2023
Dear Caroline,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General Manager

8/10 Good

Marisha

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Dear Marisha,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sloppy Sheraton Stay
Having stayed at this hotel many times in the past when traveling in/out of ABQ on business, I was dismayed to see the poor quality of the housekeeping. My last stay was almost 2 years ago. The front desk, restaurant/bar workers were all amazing, but the cleanliness of the room (even after changing from the first) left a lot to be desired. It was sloppy and not at all what you expect from a Sheraton hotel and for the price charged.
Stayed 1 night in Nov 2023
Response from Ed on Dec 26, 2023
Dear Anonymous, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General Manager