Ratings based on 1,146 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Defiance AZ

Nice location for shopping

Posted Mar 20, 2017
No bellboy offered assistance with luggage, we had large luggage, a large bag, clothing bag, & snack bag
2 out of 5
by A verified traveler from US

Bed bug infested room

Posted Mar 13, 2017
Staff was curteous, accommodations were comfortable. One big issue, my wife and I woke up with several bed bug bites. Hotel management has been informed and they said they will have the room evaluated and advise us of the results.
1 out of 5
by A verified traveler

Unimpressed. Gross

Posted Mar 12, 2017
Room wasnt cleaned. Poop streaks on a toilet seat is a dead give away. Over priced, and "uptown" makes it sound "nice and clean" when it was the exact opposite. Thumbs down. Will never go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to shopping!

Posted Feb 27, 2017
Pros: location, staff
Cons: another restaurant, more reasonably priced, with a broader menu Airport shuttle service would be greatly appreciated.
Location: Uptown area. Lots of shopping and restaurants within walking distance, but shuttle service is excellent.
Wonderful hotel, friendly, accommodating staff! Sheraton Club is wonderful! Would highly recommend these accommodations!
3 out of 5
by A verified traveler

Posted Feb 21, 2017
The location was ideal for dining and shipping, but the room was outdated and dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara

Nice Staff

Posted Feb 20, 2017
Pros: The nice and warm atmosphere on Saturday night in the common area in the lobby. It was crowded and everybody seems to have a good time.
I booked the hotel under my name but my plane was cancelled. I called the hotel and asked to transfer the booking to my friend's name. Even though I booked through Expedia and the credit card check-in issue, the front desk was able to help with the name change. My friend arrived to Albuquerque early after a long drive. The hotel was also able to give her a room before regular check-in time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to interstate,

Posted Jan 30, 2017
Pros: Quiet, comfortable, convenient to interstate
Quiet, convenient hotel. Sheraton brand is a good choice. Comfortable bed, clean room. Small bar in lobby as well as a Starbucks.
Comment from Hotel Management
Feb 4, 2017 by GM-Damen, Hotel Management
I'm glad that our location was convenient for you during your recent stay. Albuquerque Uptown is the place to be for both shopping and dining all within walking distance from our hotel. Thank you for your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay, worth it

Posted Jan 27, 2017 on Orbitz
Room was clean and bed was very comfy! I found it very weird, however that the sliding doors had a sort of child lock, which only opened 1.5 inches. So strange. Other then that, great stay! Would totally go back.
Comment from Hotel Management
Feb 4, 2017 by GM-Damen, Hotel Management
I'm pleased to read that you found your stay worth it! I will pass on your kind words to my staff about our clean rooms and comfy beds. Thank you for your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel

Posted Jan 25, 2017 on Orbitz
Pros: Location was good in visiting a friend.
Cons: Stains on duvet are apparently due to chemicals used in cleaning them.
Location: Hotel is near ABQ Shopping Center.
This is a nice hotel with a good location. Staff were friendly and helpful.
Comment from Hotel Management
Feb 4, 2017 by GM-Damen, Hotel Management
Kathy, I appreciate your kind words about our location and friendly staff. I hope the duvet was not too much of an inconvenience, but I will alert my staff so they are on look for similar issues. Thank you for your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Nice location, away from Interstate noise and close to shopping
Comment from Hotel Management
Jan 26, 2017 by GM-Damen, Hotel Management
I'm pleased to read that our hotel location worked out well for you during your visit to Albuquerque. We hope that you will stay with us again in the future! Yours in Hospitality, Damen Kompanowski