Posted Sep 6, 2016
We stayed for 5 days and enjoyed every day of it. The hotel foyer is welcoming, the room we had was very comfortable and visually pleasing. The house keeping service was excellent. My only negative would be that the frontline/reception staff didn't really seem to know what they were doing. We were in a Club Room which meant we had access to their club lounge for complimentary nibbles and beverages from 5.00pm. You could also get bottled water, coke, juices throughout the day from this lounge. Upon our arrival and check in I asked the staff about the lounge and nobody knew, we did eventually find out ourselves and we thoroughly enjoyed being able to utilise this facility. We had a lady, Diane, who was fantastic. Quickly cleared tables and surfaces and very helpful. The breakfast provided was also excellent. The lady who worked that shift not so good though. Dirty dishes on tables not cleared and more than once we had to move them ourselves from our table and would still be there when we finished. We used the gym facilities which we liked even though small adequate for a comfortable workout. Pool facilities were good also. We checked out feeling we would definitely stay again and enjoyed our time there.
Comment from Hotel Management
Oct 10, 2016 by GM, Hotel Management
Thank you for sharing your experience from your recent stay. I'm pleased to read that you were able to utilize our club lounge during your stay. I have passed on the information you provided to our front office associates so that we can better explain in the future. I appreciate your business and we look forward to your next stay!
Yours in Hospitality,