Ratings based on 1,114 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 21, 2017
The location was ideal for dining and shipping, but the room was outdated and dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara

Nice Staff

Posted Feb 20, 2017
Pros: The nice and warm atmosphere on Saturday night in the common area in the lobby. It was crowded and everybody seems to have a good time.
I booked the hotel under my name but my plane was cancelled. I called the hotel and asked to transfer the booking to my friend's name. Even though I booked through Expedia and the credit card check-in issue, the front desk was able to help with the name change. My friend arrived to Albuquerque early after a long drive. The hotel was also able to give her a room before regular check-in time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to interstate,

Posted Jan 30, 2017
Pros: Quiet, comfortable, convenient to interstate
Quiet, convenient hotel. Sheraton brand is a good choice. Comfortable bed, clean room. Small bar in lobby as well as a Starbucks.
Comment from Hotel Management
Feb 4, 2017 by GM-Damen, Hotel Management
I'm glad that our location was convenient for you during your recent stay. Albuquerque Uptown is the place to be for both shopping and dining all within walking distance from our hotel. Thank you for your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Nice location, away from Interstate noise and close to shopping
Comment from Hotel Management
Jan 26, 2017 by GM-Damen, Hotel Management
I'm pleased to read that our hotel location worked out well for you during your visit to Albuquerque. We hope that you will stay with us again in the future! Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Everyone
by A verified traveler from Deming, NM

Very comfortable. the staff was veryfriendly.

Posted Jan 9, 2017
Pros: Very clean and comfortable
Cons: I felt that the hotel could have offered a free breakfast, considering the expense of the room.
I went to your hotel for the All State Band event that took place at UNM. The room and services were very good.
Comment from Hotel Management
Jan 26, 2017 by GM-Damen, Hotel Management
Thank you for sharing your experience from your recent stay. I'm pleased that your visit during the All State Band event was a success. Take a look at our rates that include breakfast the next time you are in Albuquerque you will find them very reasonable. I appreciate your business, and we hope to see you back soon! Yours in Hospitality, Damen Kompanowski
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Nice Hotel close to all the fun stuff

Posted Dec 29, 2016
Pros: The cleanliness
Cons: Furniture is worn
Location: Lots to do nearby
Nice and central to all stores and restaurants. Check in was quick. Front desk personnel not very friendly, condescending, especially Hispanic to Hispanic. Not impressed with his attitude!
Comment from Hotel Management
Feb 4, 2017 by GM-Damen, Hotel Management
Tomigirl, I appreciate you for sharing your experience during your recent stay. I can assure you that we do everything we can to make the best experience possible for all of our guest no matter what ethnicity. From the information you provided, we feel short during your check-in, and I apologize. I hope you will give us the opportunity in the future to change your opinion of our service. We look forward to your next stay! Yours in Hospitality, Damen Kompanowski
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean,bed is very comfortable, breakfast is good

Posted Dec 22, 2016
It is a good stay,we enjoyed ! It worth the value and staff are friendly. I
Comment from Hotel Management
Jan 3, 2017 by GM-Damen, Hotel Management
I'm pleased to read that you found our hotel clean, beds comfortable, and our breakfast good. Thank you for your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
Hotel did not smell as strongly of smoke as the other similar hotel in the area. Clean, quick service. Room service was good and timely. Pillows and bedding were in good condition. Very nice bathroom. view was mostly of the hotel roof, but surrounding area is pretty. I don't gamble but the bingo was pretty full.
Comment from Hotel Management
Jan 3, 2017 by GM-Damen, Hotel Management
I'm pleased to read that you enjoyed your stay with us at the Sheraton Uptown. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfortable hotel in uptown

Posted Dec 4, 2016
Pros: The location and fitness center.
Cons: I forgot toothpaste and I would have been great if it was available at the hotel store.
Enjoyed the stay at the Sheraton. It would have been nice to include in-room wifi as an amenity. The fitness center was great. Good variety of new equipment and clean facilities.
Comment from Hotel Management
Dec 6, 2016 by GM-Damen, Hotel Management
I'm glad that our location and fitness center worked well for you during your recent stay. I'm pleased to inform you that in the future if you forget toothpaste or a toothbrush we have them on hand. Just notify us via guest services or at the front desk and we will provide the item or items for you. Thank you for your business, and we look forward to your next stay. Yours in Hospitality, Damen Kompanowski
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Sandy Hook, CT

Very comfortable and cozy. Lots of amenities.

Posted Nov 26, 2016
Pros: Comfy beds
Cons: Plumbing, loose fixture in bathroom
Location: All good. Chipolte, Egg & I, IHOP. Easy access to countryside
Bedding was great. No need to even leave the hotel with so many amenities inside. Nearby restaurants very good. Overall had a wonderful stay.
Comment from Hotel Management
Nov 29, 2016 by GM-Damen, Hotel Management
Lynda, I'm pleased to read that our comfy beds and bedding worked well for you during your last stay. I'm also glad that my staff was able to take care of the plumbing issue I hope it was not to inconvenient. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski