Ratings based on 1,074 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Dec 8, 2016
Hotel did not smell as strongly of smoke as the other similar hotel in the area. Clean, quick service. Room service was good and timely. Pillows and bedding were in good condition. Very nice bathroom. view was mostly of the hotel roof, but surrounding area is pretty. I don't gamble but the bingo was pretty full.
4 out of 5
by A verified traveler

Comfortable hotel in uptown

Posted Dec 4, 2016
Pros: The location and fitness center.
Cons: I forgot toothpaste and I would have been great if it was available at the hotel store.
Enjoyed the stay at the Sheraton. It would have been nice to include in-room wifi as an amenity. The fitness center was great. Good variety of new equipment and clean facilities.
Comment from Hotel Management
Dec 6, 2016 by GM-Damen, Hotel Management
I'm glad that our location and fitness center worked well for you during your recent stay. I'm pleased to inform you that in the future if you forget toothpaste or a toothbrush we have them on hand. Just notify us via guest services or at the front desk and we will provide the item or items for you. Thank you for your business, and we look forward to your next stay. Yours in Hospitality, Damen Kompanowski
5 out of 5
by A verified traveler from Sandy Hook, CT

Very comfortable and cozy. Lots of amenities.

Posted Nov 26, 2016
Pros: Comfy beds
Cons: Plumbing, loose fixture in bathroom
Location: All good. Chipolte, Egg & I, IHOP. Easy access to countryside
Bedding was great. No need to even leave the hotel with so many amenities inside. Nearby restaurants very good. Overall had a wonderful stay.
Comment from Hotel Management
Nov 29, 2016 by GM-Damen, Hotel Management
Lynda, I'm pleased to read that our comfy beds and bedding worked well for you during your last stay. I'm also glad that my staff was able to take care of the plumbing issue I hope it was not to inconvenient. I appreciate your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
4 out of 5
by A verified traveler from colorado- 4 corners

Weekend getaway w/ friends.

Posted Nov 25, 2016
Lovely stay- minus the inability to use the hot tub and pool due to the 100 screaming( having a blast) children who took over the whole pool room. Furthermore, stayed club level and it was great- but the awesome cappuccino machine was brokedown. Overall-was great. Super good location. We really enjoyed the good pillows , soft bed and beautiful view-will be back again soon.
Comment from Hotel Management
Nov 29, 2016 by GM-Damen, Hotel Management
jj, I appreciate your kind review of our super location and good pillows. I'm pleased to inform you that our new cappuccino machine is on its way. Thank you for your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
by A verified traveler from US

pleasantly surprised

Posted Nov 21, 2016
Pros: My friends and I were able to play Mah Jongg in the restaurant .
Location: Everything is close by.
Everything was clean and quiet. I appreciated the parking lot security.
Comment from Hotel Management
Nov 29, 2016 by GM-Damen, Hotel Management
Susan, Thank you for your kind words about our clean and quiet hotel. I'm pleased to read that our location fit your needs during your recent stay. I appreciate your business, and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
by A verified traveler

Easy Peasy

Posted Oct 31, 2016
Pros: Quiet
Location: I like to shop uptown which was walking distance away.
I made reservations days in advance and checking in and out were as smooth as could be expected. The room was clean and the bed was very comfortable. The staff was pleasant throughout the process.
Comment from Hotel Management
Nov 6, 2016 by GM-Damen, Hotel Management
I appreciate your kind words about your smooth check-in, clean room, and comfortable beds. I hope you enjoyed your time in Albuquerque Uptown and we look forward to your next shopping trip.
3 out of 5
by A verified traveler from New Mexico

disappointed

Posted Oct 17, 2016
Pros: The location is convenient for shopping and is easy to find. The beds are very comfortable and with nice linens. The exercise room was adequate.
Cons: Free wi-fi and microwaves available in rooms would be nice.The hidden and inaccurate fees are a deal breaker for me. I probably won't stay here again.
Location: The Nob Hill shopping district is a 5-10 minute drive away. It is a little more of a chore to get to outdoors activities like hiking and biking.
I have stayed in this hotel twice before on business trips, paid for by my company and I enjoyed those stays so I booked a room for my daughter and I to have a weekend trip. The cleanliness and condition of the room was less than what I had experienced in the past. I was also annoyed by the $10 per day wi-fi fee charged for EACH device in the room. When I checked out there were fees for things I did not use, which the desk staff said would be waived, but which are on my account statement as charged.
Comment from Hotel Management
Nov 10, 2016 by GM-Damen, Hotel Management
Alice, I would like to apologize to you that our hotel and services didn't met your expectations. My staff and I look forward to changing your opinion in the future. Thank you for your business and we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
5 out of 5
by A verified traveler

Great hotel!

Posted Oct 17, 2016
Lot's to do within the area of the hotel. If you want to be close to the action this hotel offers great views and easy access. Nothing bad to say about this experience.
Comment from Hotel Management
Nov 6, 2016 by GM-Damen, Hotel Management
Thank you for your kind review of our location. Albuquerque Uptown is the place to be and I glad your enjoyed yourself. I appreciate your business and we look forward to your next stay! I'm pleased that you found our hotel beautiful and comfortable. I will pass on your kind words to our associates about their politeness. I appreciate your business and we hope to see you back soon! Yours in Hospitality, Damen Kompanowski
4 out of 5
by A verified traveler from Tokyo

便利な立地で清潔なホテル

Posted Oct 12, 2016
夜遅くにチェックインだったため客室に宿泊したのみですが、 とても快適に過ごすことができ、ハイウェイにも近く車での移動は便利でした。
Comment from Hotel Management
Nov 10, 2016 by GM-Damen, Hotel Management
Ken, Thank you for sharing your experience we look forward to your next stay! Yours in Hospitality, Damen Kompanowski
2 out of 5
by A verified traveler

I was disappointed with the room. not clean

Posted Oct 8, 2016
Location: It was in the up town location , there are two males close but do not recommend them.
The staff was good, I did not think the food was good. The room had large staines on the floor. I felt like the Beds needed to be replaced. I would not recommend this location to friend.
Comment from Hotel Management
Nov 6, 2016 by GM- Damen, Hotel Management
I would like to apologize for your recent experience. I was surprised to read your review of our malls. Albuquerque Uptown is the place to be and our open air mall and two traditional malls are typically a great asset to our area. I hope you will give us the opportunity in the future to change your mind about our hotel and Albuquerque Uptown. Yours in Hospitality, Damen Kompanowski