Ratings based on 695 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from New Mexico

Hotel Disappointing

Posted Aug 27, 2015
Pros: The room and bathroom were very clean, except for the "lounge chair" in the bedroom. There was extra counter space and mirror area in the bathroom.
Cons: Free internet. Better air conditioning. Clean chair in the room. Putting the coffeemaker, ice bucket, etc. outside of the bathroom.
Location: Chili's next door with excellent carry-out service.
I was caught off-guard by not having free internet in the hotel room. You can take your laptop to the lobby and use free internet, but they charge $10 a day for internet in the room. Also the "lounge chair" in the room did not look to be clean and I was not comfortable using it. It was very hot in the city where I was staying and the "central air conditioning" was ineffective.I know a lot of hotels are doing this now, but I find it very gross to have the ice bucket, glasses, coffee maker, etc. in the bathroom area. The rest of the room was nice and clean. And the staff was very pleasant and professional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Aug 18, 2015
I often stay at the Sheraton Uptown but could they please put in a comfortable chair or love seat? The chaise in the rooms looks like a bad Boy Scout project and is less comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Pros: Excellent staff, great lounge area
Cons: As above, the toilet seats need to be raised.
Location: Plenty of restaurants and a mall within walking distance.
This may be a bit on the weird side, but the only thing I didn't like about the hotel was the toilet. The separation between the top of the seat and the level of the water in the toilet was only a couple of inches. I am not especially well hung, but it took real care to keep those dangling parts of the anatomy from dipping into the toilet, and it made wiping a real challenge. Definitely a minus!
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a really nice hotel.. Our room was very hot

Posted Aug 11, 2015
Pros: The amenities were great
Cons: Room temperatures
Location: We were just traveling through so we didn't do anything in town.
Our room was hot and maintenance came to our room and said they fixed it. The temp was set at 70 and it never cooled down past 78! We called and the front desk at 12:30 pm because we couldn't sleep from the heat they sent up a fan. Which they had to search for one. Maintenance said they would fix it the next day but we only stayed one night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Juárez, México

Buen hotel, cerca de todo

Posted Jul 31, 2015
Hotel con estacionamiento gratuito, alberca techada y cerca de varios centros comerciales y restaurantes
3 out of 5
Recommended
for Everyone
by A verified traveler

So so Sheraton

Posted Jul 29, 2015
The hotel is fine. It's clean, convenient. I was on the club floor and the hotel did not take advantage of the larger room. Instead they put in a chaise that was not comfortable or inviting. A small seating area or love seat with a table would have been much better. The bar restaurant is fine. It's not exciting and pretty predictable. The room did smell like "hotel" when you opened the door.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing stay.

Posted Jul 16, 2015
Took my family to Abq. Great experience. I would definitely do it again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2015
Great stay, comfortable room, great location, good area
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Sumner, NM

Nice to up town Albuquerque

Posted Jun 12, 2015
Overall it was an amazing time. My wife and I were there to celebrate our 1 year anniversary, and had an amazing time. We sure will be staying there for now on, when we visit Albuquerque.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Wonderful stay

Posted Jun 1, 2015
Pros: Location was great. Next to plenty of shopping spots and restaurants. Easy access to the freeway.
We had an excellent experience. Great staff. The rooms were clean. The breakfast was great.