Front of property

Reviews of Sleep Inn Airport

3 out of 5
Sleep Inn Airport
2300 International Ave SE, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 265 out of 594 reviews" "
Rating 8 - Good. 148 out of 594 reviews" "
Rating 6 - Okay. 80 out of 594 reviews" "
Rating 4 - Poor. 51 out of 594 reviews" "
Rating 2 - Terrible. 50 out of 594 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly, breakfast options could be different maybe not everyday but every other day but it was hot and adequate. It wasnt a big issue but the pool was closed “for cleaning” but the hot tub was available it was ok but would have been nice if the water was more heated and the jets werent pushing out cold water and causing like a massive over flow of bubbles that practically leaped over your head. But the room was clean, and conveniently close to the university. And yes you could hear people moving around in the halls but there was nothing crazy. This is my 2nd stay at this hotel and i didnt have no issues the 1st time so its ok and doesnt have a crazy deposit requirement. Only issue is if the parking lot is full you do have to park kind of on the sidewalk. But the area seemed very quiet during the night even during the morning with it being so close to the airport there was hardly anyone around you didnt hear crazy traffic noises. Theres a variety of food places close by. The rooms probably need an update but bed was comfy and it was clean. (Ive stayed at worse for more money)
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jeanne, We appreciate your detailed feedback on your recent stay. We are glad you found the staff friendly and the breakfast satisfactory. We apologize for the inconvenience regarding the pool situation and will pass your comments about the hot tub to our team for review. It's great to hear you found the room clean and conveniently located near the university and various dining options. Your input on the parking situation and room updates is duly noted for future enhancements. Thank you for choosing to stay with us again.

8/10 Good

Lynndel

Traveled with family and small children
Liked: Cleanliness, staff & service
Grandkids were disappointed that the pool was closed. Breakfast was pretty good. Will stay there again
Stayed 1 night in Apr 2024
Response from DB on Apr 22, 2024
Dear Lynndel. Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the pool and will take it into consideration for future improvements. We're glad to hear that you enjoyed our food and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Marc, Salmon Arm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually nicer than it appears in the pictures. Very clean hotel and quiet, friendly staff, and nice and clean rooms. great breakfast. Very good price-performance ratio. We enjoyed our stay. Thanks
Stayed 1 night in Apr 2024
Response from DB on Apr 22, 2024
Hello Marc,We are delighted to hear that you had an extraordinary experience during your stay with us in Albuquerque! It's wonderful to know that our staff, amenities, and location met your expectations. We appreciate your kind words and are thrilled to be your preferred choice for future visits. Thank you for mentioning our shuttle service; we will make sure to pass along your compliments to the driver.

4/10 Poor

Barton

Traveled with family
Liked: Property conditions & facilities
Our tv didn’t work and they said there was nothing they could do. The room had food particles on the floor which hadn’t been cleaned much.
Stayed 1 night in Apr 2024
Response from DB on Apr 22, 2024
Hello Barton, Thank you for sharing your experience with us. We appreciate your loyalty and are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

6/10 Okay

Tanya

Traveled with family and small children
Disliked: Staff & service
Took forever for pool cleaning. Asking info about service animal when they're not suppose to.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Tanya, We value your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take guest concerns seriously and will address these issues internally. Our aim is to provide exceptional service to all guests. Please reach out to our management team for any further assistance needed.

6/10 Okay

Pearl

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from DB on Apr 20, 2024
Hello Pearl, Thank you for sharing your experience with us. We are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

10/10 Excellent

Cynthia, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting Albuquerque so I really didn't know much about this hotel or it's location. Rest assured, not only is the hotel & it's location perfect, everything about this place was perfect! From staff to cleanliness, breakfast, surroundings, price, shuttle... Perfection!! If I ever return to Albuquerque, this will ALWAYS be my go to place to stay. I wish I would've gotten the guys name, but he drove me to the airport in the shuttle, please thank him for me... He was great!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Cynthia,We are delighted to hear that you had an extraordinary experience during your stay with us in Albuquerque! It's wonderful to know that our staff, amenities, and location met your expectations. We appreciate your kind words and are thrilled to be your preferred choice for future visits. Thank you for mentioning our shuttle service; we will make sure to pass along your compliments to the driver.

8/10 Good

Steve

Liked: Staff & service, amenities
I liked that there was reserved parking for veterans. No tub, shower only. Not bad but a little run down since last time I dtayed there.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Steve,We are pleased to hear you appreciated our reserved parking for veterans. We have noted your feedback regarding the room condition and will share it with our team for future improvements. Thank you for staying with us, and we hope to welcome you back for a better experience next time.

4/10 Poor

Shayna

Disliked: Staff & service
I love that this place is affordable and they aren’t sticklers about check in being at 3pm (at least since we’ve stayed there. Everything was great but there was a staff worker there that must’ve been having a bad day. She snapped at us for questioning a small detail regarding our check-in. I didn’t catch her name but she has dark red hair and is there usually at night. After that happened, I almost immediately didn’t want to stay at this hotel anymore. Mind you we are returning customers. It was kind of sad liking this hotel and then having that experience. We’ll probably come back, I just hope she’s having a better day, respectfully.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Shayna, Thank you for sharing your experience with us. We appreciate your loyalty and are glad you find our hotel affordable and accommodating. We apologize for any inconvenience caused during your recent stay and will address this with the team internally. We look forward to welcoming you back in the future for a more pleasant experience.

10/10 Excellent

hongyan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the shuttle service.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello hongyan,We're delighted to hear that you enjoyed our shuttle service during your stay. Should you have any other feedback or need assistance, please don't hesitate to reach out to us.

6/10 Okay

wanda

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel was close by less thn 2 miles to airport, but the room 324 was not impressive. Floor tiles peeling up and creeked No bathtub, bathroom extremely small. Beds are double & not queen.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello wanda, We appreciate your feedback regarding your recent stay in room 324. It is valuable for us to hear about your experience, and we will share your comments with our team for further review and improvement. Our goal is to ensure all aspects of our guests' stay are enjoyable, and we regret if we fell short in meeting your expectations during your visit.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, staff and facilities are excellent. My only comment that may be a negative is that the elevator seems to be outdated however functional.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Forrest,We appreciate your positive feedback on our service, staff, and facilities. We acknowledge your comment on the elevator and will take it into consideration for future improvements. Thank you for staying with us and we hope to welcome you back soon!

6/10 Okay

Shirley

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Average hotel. But quiet. Had king accessible wiyh roll in shower. My walker could not go in the toilet/shower area. There were no grip bars by toilet. The grip bar in shower was at a straight vertical not placed at an àngle. Cut toe on tiles at end of the bed where several tiles were lifting up, creating a dangerous fall/injury possibility. Ehen front desk wss notifief the clerk got s very blank look and Said. "OKAY"..NO CONCERN. Then said no receipt could be provided to ask Expedia to give me one. Suggest Expedia check this hotel.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Shirley, We regret to hear about the challenges you encountered during your stay with us. Your feedback will be shared with the team for further review. Our goal is always to provide a comfortable and safe experience for all our guests. We appreciate your insights and suggest involving Expedia directly for any necessary documentation.

8/10 Good

Barbara

Traveled with pets
Very clean & comfortable. The only negative I feel is being charged to leave my car on the lot with no security & signs all around stating they are “not responsible for vehicle damage or theft”
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Barbara, We appreciate your feedback on our cleanliness and comfort. Regarding parking, we offer our guests the convenience of on-site parking; we recommend contacting management directly for any concerns about security measures. Your input helps us enhance our services for future guests.

10/10 Excellent

Ja 'Mal

Stayed 1 night in Mar 2024
Response from Manager on Apr 11, 2024
Hello Ja 'Mal,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. I also the liked the beds and pillows. It was very comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Fatima,We are thrilled to hear that you enjoyed our convenient location and found our beds and pillows comfortable for your stay. We appreciate you taking the time to share your positive feedback with us. If you have any future travel plans, we hope to welcome you back to experience more of what our hotel has to offer.

10/10 Excellent

Bea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Bea,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon.

6/10 Okay

Hank

Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Hank, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Dustin

Traveled with group
Liked: Staff & service
good location, felt safe. A little run down and not very clean
Stayed 4 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Dustin,We appreciate your feedback regarding our location and safety measures. We will address your cleanliness concerns with our team to ensure a more enjoyable stay for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Bel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely night staff!
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Bel,We are delighted to hear that you had a positive experience with our night staff. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team.

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello SANDRA,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The best bed I’ve slept in while traveling over the past couple of weeks. Room was clean and quiet. Stress free access to the airport just a mile away. They have an airport shuttle and provide a to go breakfast bag if you’re flying out before the continental breakfast begins. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Rebecca, We appreciate you taking the time to share your positive experience with us. It's great to hear that you found our beds comfortable and enjoyed our convenient shuttle service and breakfast options. Your recommendation means a lot to us.

10/10 Excellent

Isidro

Stayed 1 night in Mar 2024
Response from DB on Apr 19, 2024
Hello Isidro. Thank you for choosing our hotel for your stay. We appreciate your grades and will take it into consideration for future improvements. We're glad to hear that you enjoyed your stay and hope to have the opportunity to welcome you back soon.

8/10 Good

darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello darrell,We are delighted to hear that you would consider staying with us again. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Carol

Traveled with partner
The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Carol,We are pleased to hear that our staff provided you with helpful and friendly service during your stay. Thank you for sharing your positive experience with us.

10/10 Excellent

adolfo

Stayed 2 nights in Mar 2024
Response from Manager on Apr 13, 2024
Hello adolfo,We're thrilled to hear you had an amazing stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

4/10 Poor

Ron

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty carpet and loud. Bad area with a lot of shady people walking around. I’d never stay there again
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ron,We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us as we continually strive to improve our guests' experience. Please reach out to the management team directly to address any further concerns you may have.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Hans,We are delighted to hear that you had a wonderful stay at our hotel! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Kimberly,We're delighted to hear that you had a comfortable stay with us. Our team strives to provide a relaxing experience for all our guests. If you ever have any feedback or suggestions, please do not hesitate to contact us directly.

4/10 Poor

Jacquelyn R

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay wasn’t pleasant. Dirty rooms and neighbors dog barked all night. Towels and sheets were stained.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Jacquelyn R,We are sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team so they can address your concerns thoroughly. Your comments will help us improve our services for future guests.

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was much appreciated
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kathleen,We are delighted to hear that you found our airport shuttle service valuable during your stay. Your feedback is truly appreciated, and we hope to welcome you back soon.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Seems not very safe. Sign stating that hotel not responsible for damage of or stolen car made it uncomfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Elisabeth, We appreciate your feedback and take guest safety seriously. Your concerns have been noted for future improvements to ensure a comfortable stay for all our guests. We encourage you to reach out to the management with any further issues or questions you may have.

10/10 Excellent

Horan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Horan,We're delighted to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Adolfo,We appreciate you choosing to stay with us and hope you had a wonderful experience. We value your opinion and would love to hear more about your stay, feel free to reach out to us directly. We look forward to welcoming you back soon for another great stay!

6/10 Okay

Lizeth

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Lizeth, We are glad to hear you chose to stay with us! We hope you had a pleasant experience, and if there is anything we could improve on, please do not hesitate to contact us directly. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. No TV for time stayed. Other good overall.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Willie, Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear you enjoyed your stay overall. For any future concerns, feel free to reach out to the hotel directly.

4/10 Poor

Lucille

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lucille, We appreciate you choosing our hotel for your stay. If there were any specific concerns during your visit, please don't hesitate to reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Neil,We are glad to hear you found our hotel convenient and clean during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Jayesh,We are glad to hear that you had a wonderful experience during your stay at our hotel. We hope to welcome you back soon.

6/10 Okay

david

Not the cleanest motel.
Stayed 2 nights in Feb 2024
Response from Dinesh Baldawa on Feb 19, 2024
Hello David, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excellent

Damodar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Damodar,We are thrilled to hear that you had an excellent experience during your stay with us! Should you have any additional feedback to share, please don't hesitate to reach out so we can address any concerns. We look forward to welcoming you back soon!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Tanya, We appreciate you choosing our hotel for your recent stay! If there was anything we could have done to make your experience better, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more memorable stay.

8/10 Good

Willie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Willie,Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It was our pleasure to ensure your satisfaction. We hope to have the opportunity to welcome you back in the future.

8/10 Good

EagleSong, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
The bed, comfortable; shower, easy to use & lots of hot water; cleanliness, well tended; room amenities, pleasant not too much smell; typical hotel self-serve breakfast, well displayed and tended. I'll stay again.
Stayed 1 night in Feb 2024
Response from Dinesh Baldawa on Feb 9, 2024
Hi Eagle Song, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and convenient hotel to stay. Parking is great and airport shuttle service was easy and convenient!
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Peggy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean and convenient. Our team takes pride in providing exceptional service, including our easy and convenient airport shuttle service. We hope to welcome you back on your future travels.

10/10 Excellent

Kristin M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service.
Stayed 5 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Kristin M,Thank you for sharing your feedback regarding your recent stay with us. We are sorry to hear that you were not satisfied with the level of customer service experienced during your stay. We appreciate your input and will certainly address this matter with our team to improve our service standards in the future. Please do not hesitate to reach out to our management team directly to further discuss your concerns.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean room and convenient to the airport. Needs a bit of renovation. It's a bit difficult to get a good night's sleep since it's a bit noisy, especially early in the morning.
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Peggy,Thank you for staying with us and sharing your feedback. We're glad you found our rooms clean and location convenient. We appreciate your input regarding the necessary renovations. However, we apologize for any inconvenience caused by the noise. We will take your comments into consideration for future improvements.

4/10 Poor

Genevieve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator not empties from previous guests. Stained duvet cover. Sticky floor. Cold room.
Stayed 1 night in Jan 2024
Response from Manager on Feb 7, 2024
Hello Genevieve, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We would appreciate it if you could contact our management directly so that we can fully address these issues and take appropriate action to ensure a better experience for our future guests.

10/10 Excellent

Christopher, Columbus

Business traveler
Liked: Cleanliness, staff & service
Staff was very helpful and location is near airport. The airport shuttle was very convenient. Complementary breakfast was substantial with hot and cold options. Pool did not seem clean.
Stayed 1 night in Feb 2024
Response from Dinesh Baldawa on Feb 4, 2024
Hello Christopher ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Maria

Liked: Amenities
Shuttle service from and to airport. Clean property. Friendly and helpful staff. Clean room. Small refrigerator, microwave, nice closet, hair dryer. Good shower. AND free breakfast from 7 to 9 am! Some restaurants near by. I will book again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Maria,Thank you for taking the time to share your positive experience at our hotel! We're glad to hear that you enjoyed our shuttle service, clean property, helpful staff, and well-equipped room. It's wonderful that you found our breakfast to be a great addition to your stay. We appreciate your kind words and look forward to welcoming you back in the future!