Front of property

Reviews of Sleep Inn Airport

3 out of 5
Sleep Inn Airport
2300 International Ave SE, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 552 reviews" "
Rating 8 - Good. 142 out of 552 reviews" "
Rating 6 - Okay. 71 out of 552 reviews" "
Rating 4 - Poor. 49 out of 552 reviews" "
Rating 2 - Terrible. 49 out of 552 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello darrell,We are delighted to hear that you would consider staying with us again. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Carol

Traveled with partner
The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Carol,We are pleased to hear that our staff provided you with helpful and friendly service during your stay. Thank you for sharing your positive experience with us.

4/10 Poor

Ron

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty carpet and loud. Bad area with a lot of shady people walking around. I’d never stay there again
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ron,We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us as we continually strive to improve our guests' experience. Please reach out to the management team directly to address any further concerns you may have.

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Hans,We are delighted to hear that you had a wonderful stay at our hotel! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a comfortable stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Kimberly,We're delighted to hear that you had a comfortable stay with us. Our team strives to provide a relaxing experience for all our guests. If you ever have any feedback or suggestions, please do not hesitate to contact us directly.

4/10 Poor

Jacquelyn R

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay wasn’t pleasant. Dirty rooms and neighbors dog barked all night. Towels and sheets were stained.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Jacquelyn R,We are sorry to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team so they can address your concerns thoroughly. Your comments will help us improve our services for future guests.

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was much appreciated
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kathleen,We are delighted to hear that you found our airport shuttle service valuable during your stay. Your feedback is truly appreciated, and we hope to welcome you back soon.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Seems not very safe. Sign stating that hotel not responsible for damage of or stolen car made it uncomfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Elisabeth, We appreciate your feedback and take guest safety seriously. Your concerns have been noted for future improvements to ensure a comfortable stay for all our guests. We encourage you to reach out to the management with any further issues or questions you may have.

10/10 Excellent

Horan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Horan,We're delighted to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Adolfo,We appreciate you choosing to stay with us and hope you had a wonderful experience. We value your opinion and would love to hear more about your stay, feel free to reach out to us directly. We look forward to welcoming you back soon for another great stay!

6/10 Okay

Lizeth

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Lizeth, We are glad to hear you chose to stay with us! We hope you had a pleasant experience, and if there is anything we could improve on, please do not hesitate to contact us directly. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. No TV for time stayed. Other good overall.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Willie, Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear you enjoyed your stay overall. For any future concerns, feel free to reach out to the hotel directly.

4/10 Poor

Lucille

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lucille, We appreciate you choosing our hotel for your stay. If there were any specific concerns during your visit, please don't hesitate to reach out to us directly so we can address them accordingly. We value your input and strive to improve our services.

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Neil,We are glad to hear you found our hotel convenient and clean during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Jayesh,We are glad to hear that you had a wonderful experience during your stay at our hotel. We hope to welcome you back soon.

6/10 Okay

david

Not the cleanest motel.
Stayed 2 nights in Feb 2024
Response from Dinesh Baldawa on Feb 19, 2024
Hello David, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excellent

Damodar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Damodar,We are thrilled to hear that you had an excellent experience during your stay with us! Should you have any additional feedback to share, please don't hesitate to reach out so we can address any concerns. We look forward to welcoming you back soon!

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Tanya, We appreciate you choosing our hotel for your recent stay! If there was anything we could have done to make your experience better, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more memorable stay.

8/10 Good

Willie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Willie,Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It was our pleasure to ensure your satisfaction. We hope to have the opportunity to welcome you back in the future.

8/10 Good

EagleSong, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
The bed, comfortable; shower, easy to use & lots of hot water; cleanliness, well tended; room amenities, pleasant not too much smell; typical hotel self-serve breakfast, well displayed and tended. I'll stay again.
Stayed 1 night in Feb 2024
Response from Dinesh Baldawa on Feb 9, 2024
Hi Eagle Song, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and convenient hotel to stay. Parking is great and airport shuttle service was easy and convenient!
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Peggy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean and convenient. Our team takes pride in providing exceptional service, including our easy and convenient airport shuttle service. We hope to welcome you back on your future travels.

10/10 Excellent

Kristin M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service.
Stayed 5 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Kristin M,Thank you for sharing your feedback regarding your recent stay with us. We are sorry to hear that you were not satisfied with the level of customer service experienced during your stay. We appreciate your input and will certainly address this matter with our team to improve our service standards in the future. Please do not hesitate to reach out to our management team directly to further discuss your concerns.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean room and convenient to the airport. Needs a bit of renovation. It's a bit difficult to get a good night's sleep since it's a bit noisy, especially early in the morning.
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Peggy,Thank you for staying with us and sharing your feedback. We're glad you found our rooms clean and location convenient. We appreciate your input regarding the necessary renovations. However, we apologize for any inconvenience caused by the noise. We will take your comments into consideration for future improvements.

4/10 Poor

Genevieve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator not empties from previous guests. Stained duvet cover. Sticky floor. Cold room.
Stayed 1 night in Jan 2024
Response from Manager on Feb 7, 2024
Hello Genevieve, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We would appreciate it if you could contact our management directly so that we can fully address these issues and take appropriate action to ensure a better experience for our future guests.

10/10 Excellent

Christopher, Columbus

Business traveler
Liked: Cleanliness, staff & service
Staff was very helpful and location is near airport. The airport shuttle was very convenient. Complementary breakfast was substantial with hot and cold options. Pool did not seem clean.
Stayed 1 night in Feb 2024
Response from Dinesh Baldawa on Feb 4, 2024
Hello Christopher ,Thank you for your review and comments regarding our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Maria

Liked: Amenities
Shuttle service from and to airport. Clean property. Friendly and helpful staff. Clean room. Small refrigerator, microwave, nice closet, hair dryer. Good shower. AND free breakfast from 7 to 9 am! Some restaurants near by. I will book again!
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Maria,Thank you for taking the time to share your positive experience at our hotel! We're glad to hear that you enjoyed our shuttle service, clean property, helpful staff, and well-equipped room. It's wonderful that you found our breakfast to be a great addition to your stay. We appreciate your kind words and look forward to welcoming you back in the future!

10/10 Excellent

Marvin

Traveled with family and small children
.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Marvin,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service
Everyone who works at this Sleep Inn was kind and helpful. The rooms are adequate. The beds were really comfortable and in good shape. I would stay here again
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Dawn,Thank you for your kind words about our staff and the comfort of our beds! We appreciate your feedback and are glad you had a positive experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Maia

Stayed 3 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello Maia,We truly appreciate your positive rating! It's a pleasure to have served you during your stay at our hotel. If there is any specific feedback or anything else you would like to share with us, please don't hesitate to reach out. We are always here to provide you with the best possible experience. We hope to welcome you back in the future for another outstanding stay.

6/10 Okay

VANESSA

Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello VANESSA, We appreciate you taking the time to rate your recent stay at our hotel. We strive to provide excellent service to all our guests and we're sorry if we fell short of meeting your expectations. If there are any specific issues you would like to discuss, we encourage you to reach out to us directly so we can address them. We hope to have the opportunity to welcome you back in the future and provide a better experience.

4/10 Poor

Giuseppina

Liked: Staff & service, amenities
Very loud tv woke me up at 2:30 am and still on till morning past 10 am....maybe staff should do rounds? And check? surely would find what room came from and deal with it so to not have animosity between room guests? Just a suggestion
Stayed 2 nights in Jan 2024
Response from Dinesh Baldawa on Jan 15, 2024
Hello Giuseppina, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Excellent

Michelle

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Jan 16, 2024
Hello Michelle,We are delighted to hear that you had a fantastic stay at our hotel! It's great to know that you enjoyed your time with us. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Doug, Thank you for choosing our hotel for your recent stay. We appreciate your rating and feedback. If there is anything specific you would like to share with us about your experience, we kindly invite you to reach out to our hotel directly. We value your input and strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Luis,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dinesh Baldawa on Jan 9, 2024
Hi Richard, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Dana

Bedbugs were found in my room (#317) at 2am on 1/7. I checked out of the hotel and slept in my car. The lady at the front was told about the bedbugs.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 26, 2024
Hello Dana,We sincerely apologize for any inconvenience you may have experienced during your stay in room #317. We take any concerns regarding pests very seriously and have immediately addressed the issue. We encourage guests to report any issues directly to our front desk so that we can promptly assist. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Anita

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very noisy making it difficult to sleep. Walls are thin so you hear everything. No central air. Toilet tank didn’t always refill with water - had to take the top off and fiddle with it. Listing said mountain view - no such luck. Staff were nice, but facilities are poor and very outdated.
Stayed 1 night in Jan 2024
Response from Dinesh Baldawa on Jan 8, 2024
Hello Anita, I am sorry to hear that you did not enjoy your stay with us. Please accept our apologies for the lack of hospitality you experienced. We value your feedback and thank you for your business.

6/10 Okay

eric

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dinesh Baldawa on Jan 8, 2024
Hi Eric, Thank you for your feedback. We’re so sorry that your experience did not match your expectations. Please give us chance to provide you with a superior experience for our guests in the future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Dinesh Baldawa on Jan 8, 2024
Hello Pedro, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Dinesh Baldawa on Jan 8, 2024
Hello Steve, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

4/10 Poor

Doug

Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Doug, We apologize for any inconvenience you may have experienced during your stay. It is important to us that all guests have a pleasant and comfortable stay. If there is any specific feedback you would like to share, please do not hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Debora

Sink drain plug didn’t work. Security lock held on by one screw.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Debora, Thank you for bringing these concerns to our attention. We appreciate your feedback and apologize for any inconvenience caused. We will address the maintenance issues accordingly to ensure a better experience for our future guests. Please feel free to reach out to our management team with any further details or suggestions.

4/10 Poor

Jo Ellen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Literally just 6 inches from the side of the bed to the wall. Had to shimmy sideways to get past the hvac unit at the foot the bed. No side table on that side, no light. Floor planking was peeling up. Should be for 1 person not 2.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jo Ellen, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the room layout and condition. We always strive to accommodate our guests to the best of our abilities and will review your comments to make necessary improvements. Please don't hesitate to contact our management directly for further assistance.

8/10 Good

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities
Need to put less chlorine in the jacuzzi
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Justin,Thank you for sharing your feedback with us. We appreciate your suggestion and we will forward it to our management team for their consideration. We strive to create a comfortable and enjoyable experience for all our guests and we value your input in helping us improve. We hope to have the opportunity to welcome you back again in the future.

4/10 Poor

Maher, san diego

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Their outlet not working so my all over night was not charging so i had to leave without it and endup walk back 2 miles becsuse of their Negligence
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Maher, We appreciate you bringing this to our attention. We apologize for any inconvenience it may have caused. We encourage guests to report any issues during their stay, as our team is available 24/7 to assist with any concerns. We apologize for the inconvenience you experienced with the outlet and we regret any inconvenience this may have caused you during your stay. Thank you for your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Christopher,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back in the future!

6/10 Okay

John

Room smelled strongly of vinegar and the tv did not work.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello John, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We will share your feedback with our team to address the issue with the room odor and ensure it is rectified for future guests. Furthermore, we kindly recommend guests to reach out to our front desk immediately for assistance with any technical difficulties so we can resolve them promptly.

6/10 Okay

Lilly

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
Rooms were smaller than expected but for the price the value was good. Parking lot was limited so we parked on the street, it was well lit and We felt safe in the neighborhood until morning when someone tried breaking into our car. Thankfully they were unsuccessful!
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Lilly, We appreciate you choosing our hotel and taking the time to provide feedback. We apologize if the room size did not meet your expectations, but we are glad to hear that you found the value to be good. Regarding the parking situation, we regret any inconvenience caused. We prioritize the safety of our guests and are glad that you felt safe in the neighborhood. We take incidents like these seriously and will continue to enhance security measures.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short, one-night stay and everything went fine. Corteous and helpful concierge, in the morning a useful breakfast. Quick check out.
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Robert,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're glad to hear that our concierge provided courteous and helpful service. It's great that you found our breakfast to be useful, and we're pleased that our check-out process was quick for you. We look forward to welcoming you back in the future.

6/10 Okay

Kay

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Kay, Thank you for choosing our hotel for your stay. We appreciate your time in rating our services. If you have any specific feedback or concerns about your experience, please feel free to reach out to us directly. We value your input and would like to ensure that we address any areas of improvement.