Ratings based on 495 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff..accommodating and helpful

Posted May 23, 2017
The hotel is a little dated but clean and comfortable. Shuttle service was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

A great value!

Posted May 11, 2017
This is what an inexpensive airport hotel should be like! Modern and clean and close to the airport. Staff was helpful. When I had to leave at 5:30 AM, they had a prepared "to go" breakfast ready for me.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Lovely to hear that you were pleased with your stay here at our hotel. Your satisfaction is very important to us, we will do our best to make your next visit a better experience. We hope to see you again soon. Kind regards.
2 out of 5
by A verified traveler

Management/ownership doesn't care about this hotel

Posted May 5, 2017
Pros: The front desk and food area staff were amazing.
The pool and hot tub were too dirty to use. My shower needed maintenance and the man taking care of that didn't take too much note. The walls, floors and doors were not sound proof.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
I assure you that the pool is cleaned on a regular basis, including weekly special treatment and I want to apologize for the issues you experienced finding the condition of clean, poor. Your feedback on your stay here with us will be escalated, our key people will surely address the issues and call the attention of our housekeeping and maintenance team. We appreciate your time in completing our survey and for giving us your forthright review, we will make certain your next visit will be a far better experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel, great ammenities

Posted May 2, 2017
Pros: The free breakfast is FANTASTIC! Omelets made to order, waffles, biscuits & gravy, pastries, sausage and fruit. Pool and exercise room are great too!
Cons: The hotel holds your room deposit for over a week and still charges you for the room. Eventually the charge is released but very inconvenient.
Location: Definitely visit Old Town, great food, shopping and local attractions
Convenient location to get around to sites in Albuquerque. Very comfortable room with the biggest shower. Bathroom had a pocket door (which was a great space saving option) and well lit vanity area. I liked the closet with room to hang clothes and stow luggage out of view. I really enjoyed the free breakfast with made to order omelets and a variety of food choices from fresh fruit and pastries to a waffle making station. I also appreciated the free evening snack bar with chips, salsa and nacho cheese and a station to make your own quesadillas or grilled cheese. Free coffee available 24 hours a day-Loved that!
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast, We will happily share your comments with our staff, Chef and we look forward to seeing you soon! Thank you for sharing your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Convenient

Posted Apr 30, 2017
Close to airport, dining. Friendly staff and comfortable room.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
We are thankful for your awesome comment and great details of your experience at our hotel. Thank you for giving us a five star rating. We are happy to hear that you enjoyed our hospitality as well as our high standard of housekeeping. Thank you for staying with us and we hope to see you again in your future travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB, Can

Short one night stay

Posted Apr 29, 2017
Super friendly staff who goes out of their way to please!!
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Thank you for choosing our hotel. We are so pleased to hear that you enjoyed your stay with us. Your lovely remarks on our staff will be shared with the team, thank you for your review!
2 out of 5
by A verified traveler

Posted Apr 28, 2017
I had to ask for a new key twice on check in and was given another room with the same door problem. It was a long wait at breakfast to get an omelet by the lady with a hot pad at a concerage desk. Smelly room and filthy hall carpets.
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
I am very sorry to hear of the difficulties you experienced during your recent stay with us. I assure you that we take such issues very seriously and we are investigating to ensure that this mishap will never be experienced to all our valued guest again. It is very important to us to address these sorts of issues right away and ensure that you are able to enjoy the rest of your stay. On behalf of our entire staff, we thank you for choosing our hotel! We hope you give us a chance to serve you again to experience the improvements we have made with our service.
3 out of 5
by A verified traveler

Close to the airport. Improved by renovation but..

Posted Apr 10, 2017
Pros: Great rates, friendly staff and awesome breakfast options with a great looking front room
Cons: Fine details that were clearly overlooked in the renovation and cleaning up broken car glass in the parking lot...
Location: Close to food, airport and the freeway
I first stayed at this hotel 13 years ago when I first moved to ABQ. It was simple and nice back then. All this time later they have renovated the place to make it look more modern and clean. The staff was very helpful and friendly. We had a flight cancellation and got in the afternoon after we were supposed to. So with no rooms ready as we got there before check in time, they found us a room, though unfortunately it was still quite used from the night before (timing is everything). When we returned later in the evening it was spotless. My main complaints about the place is that while the renovation was nice, it's still about 10% from being done. The paint jobs were lacking, there were broken panes of glass in our window (a few cracks through a pane or two), the toilet seat looked like it had been there since the last time I stayed (it wasn't dirty per say, but it looked soooo old and cheap), and the pocket door paint was quite worn down (as was other paint on walls). Lastly, it wasn't a great sign to pull into a parking spot to see glass clearly broken out from a window still laying in the lot. That's something you may not want to just sweep into a nice pile and then leave there for me to find. Again, overall it was a pleasant stay for a good deal, and this may seem like being picky, but it was my experience. I'll likely look elsewhere to stay next visit to ABQ.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
I apologize for the inconvenience you experienced due to the ongoing renovations during your recent stay with us. Thank you for taking the time to write such a thorough and detailed review regarding your experience at our hotel, we will do our best to make up for our shortcomings, I hope you will accord us the opportunity to serve you better. Kind regards.
3 out of 5
by A verified traveler

Location great

Posted Apr 3, 2017
Door was broken and walls are very thin could here guests all night long up and down hallways hard to sleep.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
I am terribly sorry to hear of your disappointment with your experience following your stay with us. Your review will be forwarded to our management, trust that we will check on the room you stayed in and addressed accordingly. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler

Good for the price.

Posted Mar 28, 2017
Pros: Price and breakfast.
Cons: Beds.
Good for the price. It had vacancy when others did not. We saved money. Overall hotel looked renovated but done quickly, Liked the contemporary style. Room was small and beds were Full and not Queens. Made it difficult to sleep with kids. Restroom door did not lock, Breakfast was good, had options and can have omelets made to order. Breakfast staff was very nice. Plenty of tables and chairs for guests. Good parking as well.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Lovely to hear that you were pleased with your stay here in our hotel. Thank you for sharing your thoughts finding our price reasonable. We will do our best to make your next visit a better experience. Kind regards.