Posted Aug 11, 2016 on Hotels
The room they initially gave us, when I walked into it, there was a man, in his birthday suit, asleep on the bed. When I went to tell them, they knew it had been rented because it was in the book the manager looked in. I was told their "system was down", however they knew it was rented. I didn't receive an apology or anything. They acted annoyed and like they didn't care it happened.
This huge hotel only has two designated handicap spaces. There should be way more than two. The two nights we were there, a car felt the need to park in the loading zone. The first night, I complained to the front desk so they could either warn the owner to move their vehicle or have it towed. Neither happened. The next morning, the car was still there. The exact same thing happened the second night. That car parked illegally made it impossible for us or the vehicle next to it, which the owner was in a wheelchair, to get out. I also attempted to use your laundry facility but after one load of clothes spending 1.5 hours in the dryer, I gave up and just packed up all our wet clothes. I'd rather pay to use a washer and dryer that actually works than the "free" dryer that doesn't work. A horrible experience when you're there for business but looking to relax.