Ratings based on 240 Verified Reviews

3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from colorado Springs

Smells of Old smoke

Posted Nov 28, 2017
This had obviously been a smoking room at one time & though attempts had been made to cover it up it failed. Would never stay here again.
Comment from Hotel Management
Nov 30, 2017 by Hotel Management , Hotel Management
Edward, thanks for taking the time to review our hotel. We apologize for the smoke odor you encountered and regret the inconvenience this caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thanks once more for being our guest, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Moriarty, NM

Nice hotel, close to places to eat

Posted Nov 20, 2017
Pros: close to where I needed to be
Cons: more ice in the room
Location: only slept there. did not have need of anything to do.
Quiet, slept well. Bedside lamp did not work, had to use overhead lighting. TV not plugged in all the way and remote did not work. The front desk person, Kristen came to my room and got the TV working properly. I forgot to tell her about the light til the next morning when I was check out.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Linda, thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with the service provided by Kristen. We have taken a note f your observation regarding light in your room. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 8, 2017 on Hotels
It was convenient to the airport and staff was very friendly and it was clean. Just extremely basic. Had to ask for hangars and cups
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
Thanks for choosing Extended Stay America for your stay. We are pleased to know our location was ideal for your needs and that you were impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Nov 7, 2017 on Hotels
It was decent, bed was smaller than expected
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are happy to know you were satisfied with your stay with us. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Ohio

Decent no frills place to crash.

Posted Oct 29, 2017
Pros: Location
Not a bad place, but not the Ritz either. You can save a few bucks by cooking in the kitchenette.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Ron, thank you for sharing your kind review. We are happy you had a pleasant stay and that our fully-equipped kitchen was convenient for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 27, 2017 on Hotels
Comment from Hotel Management
Oct 29, 2017 by Manager, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was ok. Nothing special.

Posted Oct 26, 2017
Pros: Price
Cons: Garbage was overflowing and standing along walkways.
Location: We were just passing through on way to AZ
Did not care for the entry door to be on the outside.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for sharing your thoughts with us. It feels good to know you liked our affordable rates and our offerings were to your satisfaction. However, we apologize for the cleanliness issue you noticed at places in our hotel and your feedback is shared with the concerned staff in an effort to improve our service. Please give us another chance to provide with a much-improved experience in the future. Sincerely, Hotel Management
3 out of 5
by Antonio

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Antonio, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
4 out of 5
by Velma

Posted Oct 16, 2017 on Hotels
Nice rooms. Bed was a little small but there was room for us. Prefer a little space. But overall a good experience.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Velma, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was good. That being said, I am sorry we missed meeting some of your expectations. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

basic but ok

Posted Oct 16, 2017 on Hotels
Room was small and with the only window to the outside access walkway. So one has to draw the curtains if privacy is desired. This makes staying in the room to do work rather depressing. There is no lobby to sit either. Rooms are recently renovated and clean. Breakfast is very basic.
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management