Ratings based on 241 Verified Reviews

3.5 out of 5
70% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2018
It was comfort and I only stayed one night. I would suggest cleaning the stairways and elevator
3 out of 5
by A verified traveler

Posted Feb 18, 2018
Expensive and small room. Staff wasn’t the nicest. Room feels like jail cell and expensive for weekly and monthly rates for what you get
Comment from Hotel Management
Feb 18, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to share your review. We always try to keep our room pricing very competitive with another hotel in the area, so we are sorry you didn't found us to be of right value. Although our associates receive thorough training, we will re-emphasize on delivering a pleasant experience to all our future guests. We encourage you to try us again the next time you are in this area, and we are confident you will have a much better Experience. Sincerely, Hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler from albuquerque

PRivate and very close to the airport and downtown

Posted Feb 2, 2018
Easy to find it with the phone, no many trafic in the main street
Comment from Hotel Management
Feb 2, 2018 by Hotel Management , Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know our proximity to the airport was perfect for your needs and that you had an enjoyable stay with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Orange County

Not the best stay.

Posted Jan 4, 2018
Staff was great at checkin and checkout. Our room had wet carpets when we got in which made the room smell like mold because it wasn’t properly dried out. There were a few lights in the room that were burnt out. The free breakfast consisted of granola bars and coffee. We were a bit disappointed with our stay.
Comment from Hotel Management
Jan 7, 2018 by Hotel Management, Hotel Management
Natalie, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your room and regret the inconvenience this caused. We are working with our housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. Your concern in regard to breakfast have also been shared with the brand leaders to assist them when determining new offerings for future implementation. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from New Mexico

Bad Guest Service (sneaky staff)

Posted Jan 2, 2018
Horrible.They are racist and unfriendly.My boyfriend smoked 100 ft away from the room. The staff saw that he smoked and went INTO our room after we had just payed it.Then they told us we had to leave because the room smelt like smoke.even though we smoked outside. When we told them it wasint right for them to do that.They pulled 100 dollars of my card without my permission.The cleaning lady had no right snooping through our room.She waited till we left then went in and did not even clean it!
Comment from Hotel Management
Jan 5, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel, close to restaurants

Posted Dec 29, 2017
Comfortable and clean place. Second time staying here.
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Rosie, thank you for returning to stay at Extended Stay America. We are delighted to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from sfo

Good night

Posted Dec 29, 2017
I love this hotel! It has so much character and beauty. The staff is super friendly, and the service is top-notch. It's always such a treat when i get to stay at Hotel Icon, and i highly recommend it to others!
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Abhinav, thank you for posting such kind comments about Extended Stay America, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing your comments with our team. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from abq, nm

Posted Dec 25, 2017
Easy to find close to stores. Nice staff Lovely place
Comment from Hotel Management
Dec 25, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from albuquerque

CLOSE TO AIRPORT, NICE AND CLEAN AND EASY TO ACCES

Posted Dec 21, 2017
Pros: close to highway and downtown, 3 minutes from the airport and restau, the front desk was so nice and professional when called for some required help,
Cons: all clean, nothing to improve, located in perfect area, nice view to the volcanos area and very close to the air force base, nice, free parking lot
Excelente y previoso, Por causas ajenas a mi voluntad tuvimos que salir antes de lo previsto
Comment from Hotel Management
Dec 23, 2017 by Hotel Management, Hotel Management
Luis, thanks for choosing Extended Stay America for your needs. We are thrilled to know you liked our courteous service and that our airport location was the highlight of your entire stay with us. Thank you once more for your kind comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Very nice for the money

Posted Dec 19, 2017
Super friendly front desk, room was clean, heater worked great! Did not use the breakfast but it is available.
Comment from Hotel Management
Dec 19, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management