Ratings based on 432 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Jun 8, 2017 on Hotels
OutstandingPosted Jun 6, 2017 on Hotels
Outstanding service. From shuttle to the front desk.
Posted May 22, 2017 on Hotels
Posted May 17, 2017 on Hotels
Will not be staying there again
Nicely kept hotel - needs a few touchesPosted May 15, 2017 on Hotels
The room was very clean, the hotel was quiet and the location was good. There are not a lot of desirable restaurants within walking distance, but there are a number within a short drive. Despite being less than 5 minutes from the airport, the hotel was quiet. The staff was friendly and polite, but poorly groomed. One person was wearing jeans and a sweatshirt and looked like he had not showered in a month. Had he not greeted me politely I would not have known he was hotel staff. The inside of the hotel was very clean, however, the outside seating area, which had lovely comfortable furniture, was filthy (to be fair it had rained the day before) and there were used glasses that sat for the entire length of my stay. There was only one ashtray and it was not emptied. On the plus side, the coffee was good and the room was comfortable and very clean.
by A verified traveler
Posted May 10, 2017 on Hotels
We reported throw up in the pool to the staff, they told us they would clean it up. The next morning it was still in the pool. Only reason we booked this hotel was to swim. Hotel Cascada was under maintenance and canceled our reservation. Will never stay at this location again.
by A verified traveler from Columbus OH
Mediocre at bestPosted May 3, 2017
Location: Close to the airport.
Torn and tattered shower curtain. Torn, loose and moldy anti-slip tub mat. Mattress that was too small for the bed frame leaving exposed frame and box spring supports on both sides of the bed. Moldy tile in tub. Inattentive restaurant staff who spent more time with her (loud) visiting family than doing her job. Skunked beer, mediocre packaged food, and old salad dressing that appeared to be years past its shelf life. I expect more from a Hilton Brand property.
Posted May 3, 2017 on Hotels
Nice stay, but shuttle service didn't show up.Posted May 1, 2017 on Hotels
Stay was good - service upon arrival was great. Catching the airport shuttle didn't happen. The driver didn't show up for work and ended up taking an Uber @ 4:15AM. Can't say that's ever happened for me before, but they didn't have a back up. It was only a $5 ride, but disappointing - their early shuttle service is why I paid $40 more than other hotels in the area.
for Everyoneby A verified traveler from Chicago, IL
Close to airport and freeway so very convenientPosted Apr 18, 2017
Great service. Pleasant and courteous staff. Breakfast had good variety of foods and the service was quick and efficient. The room was clean, modern and very comfortable. I would stay at the hotel on my next visit.