Ratings based on 983 Verified Reviews

3.5 out of 5
67% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Texas

Location

Posted Sep 18, 2017
The picture is misleading in regards to location. This hotel is right on the corner of two busy streets. Room access is outdoor and we stayed on the outer perimeter of the facility. So incredibly noisy with the traffic right outside. That made for not such a good nights sleep. Our bathroom smelled of mildew and overall the room just felt dirty. Not to mention the breakfast was less than desirable. The staff was really nice though. We wanted a hotel close the the Isleta Ampitheater and found much better options closer that I wished I would have been aware of.
Comment from Hotel Management
Sep 21, 2017 by Melissa M General Manager , Hotel Management
We appreciate your comments. I apologize for the inconvenience of your stay. Please give me a call if you would like to discuss. further. Thank you
2 out of 5
by A verified traveler

Posted Sep 15, 2017
Old and deteriorating hotel with an unfriendly staff. I would never recommend this hotel.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thank you for the feed back. I apologize for the inconvenience you had with the issues. I will share your comments with the staff. I will use this as a training tool so this doesn't happen again. Thank you again for the comments. We appreciate your business. Sincerely Melissa M
2 out of 5
by A verified traveler

Posted Sep 13, 2017
Pros: Location
Cons: All of the above
No wash cloths in the room. The carpets were dirty and the bathroom was a mess, dirty, toilet seat broken. For the price, not worth it. Maybe for $49.00 not $87.00. No vending machines for cold water as the cold water in the room was hot. Not impressed.
Comment from Hotel Management
Sep 15, 2017 by Melissa M, Hotel Management
Thank you for the comments. I will share them with the staff. I apologize we did not inform you were the vending machine is located. I apologize there were issue also in the room I will address the staff to make sure these issues are resolved. Sincerely
2 out of 5
by A verified traveler

Posted Sep 1, 2017
Cons: everything!
Location: We had to backtrack to get to the highway.
too close to a noisy street. The bed was uncomfortable and small. The breakfast was terrible and smelled bad.
Comment from Hotel Management
Sep 4, 2017 by General Manager , Hotel Management
hank you for the comments. I will share this with the staff and use your comments as a training tool. Thank you again for staying with us. Sincerely Melissa M General Manager
2 out of 5
by A verified traveler from Albuquerque

Unresponsive staff

Posted Aug 28, 2017
We called the front desk 3 times for a ride and was told their shuttle driver would pick us up in a few minutes. But that turned into 60!minutes so we called Uber instead. No apology, poor customer service.
Comment from Hotel Management
Aug 31, 2017 by Melissa m, Hotel Management
Thank you for the comments. I will share this with the staff and use for training to make it better on your next stay. Thank you for staying with us at the Albuquerque Airport location. Sincerely Melissa M General Manager
4 out of 5
by A verified traveler

Convienent to airport.

Posted Aug 28, 2017
Pros: Close to Airport.
Only stayed one night. Hotel was clean, close to airport.
Comment from Hotel Management
Aug 28, 2017 by Melissa M General Manager, Hotel Management
Thank you for the feedback. Sincerely
2 out of 5
by A verified traveler

Not the best choice

Posted Aug 25, 2017
Smelled like humidity and too much noise from the room facing towards the street
Comment from Hotel Management
Aug 28, 2017 by LQ Customer Care, Hotel Management
Dear Frank, We would like to offer our sincerest apologies for the odor and noise issues you encountered during your stay. Your feedback is extremely valuable to us and will be shared with our management team, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. Respectfully, Diana - LQ Customer Care
1 out of 5
by A verified traveler from 16396 fir st hesperia ca 92345

..la quintas are not all equal

Posted Aug 23, 2017
We had 2 rooms resereved our first party showed up and bcuz we came late they gave our room away. We showed up and had to have a smokers room and thats a no no with my asthma. The pool was green initially our doir key didnt work and come morning the breakfast was blown out nust a,poor experience overall wud not recommended
Comment from Hotel Management
Aug 27, 2017 by LQ Customer Care, Hotel Management
Dear Michael, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please note that this information has been passed on to our management staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveler from FL.

Quick and easy near airport.

Posted Aug 17, 2017
Fine for short stay and restaurants within walking distance.
Comment from Hotel Management
Aug 19, 2017 by Melissa General Manager , Hotel Management
Thank you for the comments. We appreciate your business. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Nice place to stay.

Posted Aug 16, 2017
Location: Very close to the airport.
This is an older building; however it is well maintained. The room was very clean and the staff was nice.
Comment from Hotel Management
Aug 19, 2017 by Melissa M General Manager, Hotel Management
Thank you for the comments. We appreciate your business. Sincerely