Ratings based on 1,392 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pittsburgh, PA
Just OKPosted Aug 11, 2017
Pros: Very close to airport. Shuttle to the airport as well as from the rental car drop off. Comfy bed.
Cons: Free wifi is a must. Make the room more aesthetic.
Location: Great location for getting to an early flight. There are restaurants within 5 miles (some less). Rental car building is nearby (2.5 miles).
I got a king bed corner room on the 12th floor. I've stayed in holiday inn's with free wifi, not sure why this place can't jump on board with that, however, they did accommodate us when we asked, in exchange for signing up with Marriott rewards, which again, is more than we've had to do with other, less expensive hotels. The fung shui of this place was all off, with a centerpiece of tangled cords connected to the phone in the the front of the room and there was a strange panel on the wall that was a suit case pedestal at the bottom, but the panel part went almost to ceiling height and had this strange, too-narrow-to-be-functional "tray" protruding at about eye-level. Bizarre. Not sure why they didn't make that more aesthetic. Shower was functional and bed was comfortable. No fridge. Shuttle service had us waiting for 30 minutes at the rental car drop-off 2.5 miles away from the hotel (they said it would take 10 minutes tops). Not horrible, just not the best.
for Everyoneby A verified traveler
Hotel Very Close To ABQ InternationalPosted Aug 10, 2017
We have family in Albuquerque, who, due to either difficult schedules or difficulties driving, cannot get us to the airport early enough to depart on our very early flights. We have found the Sheraton to be extremely accommodating in helping us get to our gate on time. The extreme proximity to our beloved airport, as well as incredibly efficient transport/shuttle, have enabled us to visit family without hassling them to get us to the gate so early. The staff is always friendly; the rooms are quiet and clean. We will continue to utilize this venue in our future travels.
for Everyoneby A verified traveler from Florida
Great airport servicePosted Jul 30, 2017
Pros: Proximity to airport
Needed a pickup from airport after dropping off a rental car, then we needed 5am service to the airport for an early flight. All was done with ease. Everything else was good also including a lite supper in restaurant.
for Everyoneby A verified traveler from Monaliza Pence
awsome customer servicePosted Jul 14, 2017
We got some issue about the hotel but the manager on night duty ... i forgot her name she resolve the issue immediately best customer service !!!! Love it !!!
for Everyoneby A verified traveler from New Mexico
My request not fulfilledPosted Jul 5, 2017
Pros: The view from the upper floors is wonderful. It is easy to get to.
Cons: More attention should be given to special requests on reservations.
Location: We enjoyed shopping, casinos, and Old Town. We also go to the Isotopes' games when they have home games when we are in Albuquerque.
We love the Sheraton. It is an excellent property. My only problem was that when I made the reservation, I requested a very quiet room. Our room was across the hall from the elevators and in the center of the building so we had people talking as they were walking past our room starting at 6:30 a.m. I get up at 6 every morning at home and was looking forward to getting to sleep late for a couple of days. Needless to say, that didn't happen.
for Everyoneby A verified traveler from Maryland
Close to AirportPosted Jul 4, 2017
You can walk to the Albuquerque Sun port in 5 to 10 minutes from this place. Large, clean rooms.
for Everyoneby A verified traveler from Redondo Beach, CA
Nice HotelPosted Jul 4, 2017
Pros: The hotel was clean and comfortable. The bar was hospitable and the food was good.
Cons: There was no bar soap in our room, only liquid body wash. A bar of soap would have been appreciated.
Location: We were only there one night and did not spend time looking around.
The hotel was very well kept and the staff went above and beyond to ensure that we had an excellent experience.
for Everyoneby A verified traveler
Posted Jul 3, 2017
Nice stay, but would have likened a refrigerator in the room.
for Everyoneby A verified traveler from Texas
Walked to the airport!Posted Jun 29, 2017
Super convenient to the airport, large pool, exc lent lobby. Very very friendly staff.
by A verified traveler from Albuquerque NM
Sheraton was chosen because of its name.Posted Jun 27, 2017
I paid top dollar for two rooms (adjoining) for three nights. Air conditioning was rattling and not working properly. We were offered fans! Temperatures were expected to be high, all rooms should have been checked out. We had to move to another room (not adjoining). My sixteen month old granddaughter walked barefoot, the carpet was filthy, the bottom of her feet turn black. Staff was polite but it was the maintenance man who worked the hardest to get us moved. We will never use Sheraton again.