Ratings based on 586 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Clean hotel close to airport

Posted Nov 13, 2017
The room was clean and comfortable and staff were very accommodating to any needs. The shuttle to the airport was even available at 4 am! It was a great location for my stay in Albuquerque and i felt safe. Onsite breakfast and the vouchers for an omelet and quesadilla were a fabulous touch.
Comment from Hotel Management
Nov 13, 2017 by Manager, Hotel Management
It is so wonderful to see that we were able to provide you with a superior level of service and accomodations. We would love to see you back on your next trip to the area!
3 out of 5
Recommended
for Everyone
by A verified traveler

close to airport and has shuttle service

Posted Nov 10, 2017
Cons: new carpets in the room. in fact, no carpets would be better
hotel served our purpose and also had long term parking.
Comment from Hotel Management
Nov 11, 2017 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our parking. We hope you'll return in the future to see how we continue to improve our Hotel and hospitality.
2 out of 5
by A verified traveler

Uncomfortable

Posted Nov 6, 2017
The room was tiny and the bed was uncomfortably hard. The door key also stopped working several times.
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe,NM

Clean & Close to UNM

Posted Oct 30, 2017
Pros: Good deal for the $. Clean, convenient and serviceable. Appreciated the Wi-Fi, free breakfast & parking.
Cons: Room & hall carpeting could use an upgrade. Toiletries were OK but could have used a shower cap.
Location: The location was off the beaten path but felt safe. Easy to get to Bio-Park and UNM.
Traveling on a brief business trip for the first time in Albuquerque and need something clean, safe and close to the UNM campus. I appreciated the great rate and the room was tidy & comfortable.
Comment from Hotel Management
Oct 30, 2017 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our rate and room. We appreciate you taking the time to share your experience and for bringing this feedback to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kailua Kona, Hawaii

Nice extras

Posted Oct 27, 2017
Cookies at check in and soup, salsa, chips,make your own casadilla at 6 PM were nice extra on top of made to order omlet at breakfast.
Comment from Hotel Management
Oct 27, 2017 by Manager, Hotel Management
I appreciate that you've taken the time to bring this to our attention. We truly value the feedback regarding our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
1 out of 5
by A verified traveler

Posted Oct 20, 2017
Canceled reservation by phone. Was not given a confirmation code and requested email confirm never came
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Posted Oct 20, 2017
Very friendly staff. Felt very welcome. They one thing the pool was closed for cleaning
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Thank you for your review and comments regarding our staff and hotel. Our ever present goal is to exceed expectations of service and accommodations. I hope you'll return to enjoy a five star experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Close to airport with shuttle

Posted Oct 17, 2017
Lack of refrigerator in the room , which is a must for me as I use insulin that must be kept cole
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
I apologize for the inconvenience. Please do inform our front desk staff when you visit us again about your concerns and immediate, special needs. I assure you that they will attend to you promptly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable bed. Great breakfast.

Posted Oct 17, 2017
Room needs attention to carpet cleanliness. Heater/ac took time to heat/cool room.
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
We are held to provide our guests comfortable accommodation and relaxing experience here at our hotel and it is very sad that your shared experience expresses otherwise. Your feedback will be shared with our entire team, particularly the housekeeping department for immediate resolution on the diminishing quality of service, I assure you this oversight will be addressed by our key people. I sincerely apologize for the setback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
The place was nice and clean. Staff was nice. They had a decent breakfast and light dinner everyday. I felt comfortable and welcome. There was an issue with the door lock but staff did there best to repair it. The location was convenient to where I needed to be. Overall, I would stay here again. For the price, It was totally worth it.
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
We are very happy to learn that you were comfortable and had a great time with us. We always aim to give you the best lodging experience and very glad that you found our location good and convenient. Thank you so much for the compliment you give to our staff and for letting them know they are doing a good job. We hope to have the chance to welcome you again here at our hotel.