Ratings based on 134 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
for Couples
by A verified traveler from Scotland

Excellent Hotel for a relaxing holiday.

Posted May 28, 2017
Pros: Where it is situated, Its easy to get into Alcalá de henares and there is buses right outside which takes you into Madrid and back.
Cons: The rooms could do with a little bit of TLC to bring them back up to first class standard.
Location: Short walk away from Alcalá de Henares where there is plenty of places to eat and drink. The main food of the area is tapas. Plenty of history also.
The Rafael Forum Alcalá de Henares is a short walk from the centre of Alcalá de Henares (about 10 minutes) where there is lots of history and plenty of places to eat and drink. About 5 minute walk away was lovely park. The hotel itself is both a business and leisure hotel with a mixture of guests, although i would not say it was suitable for families with very young children. The room i had was a superior room with a jacuzzi bath which i would highly recommend, although the room was clean and comfy, it could do with a little bit of maintenance (such as the board at the back of the bed was starting to come away). On the roof of the hotel was a jacuzzi plunge pool which was very refreshing on a hot sunny day and covered places to sit away from the hot sun. The breakfast in the morning was absolutely fabulous with both hot and cold options of food, bean to cup coffee machines and a huge selection of teas as well as orange juice and water. There was something for everyone although there is a supermarket a few minutes walk away. The food in the hotel was surprisingly good, the restaurant has a good range and the room service had a great selection which was cooked fresh and brought quickly to your room. The hotel was easy to get to by bus from the airport, with a bus stop just across the road with buses to the airport every half hour and busses to Madrid every few minutes. I would recommend this hotel if you are visiting alcalá de henares and will stay here again.
Comment from Hotel Management
Jun 29, 2017 by Reception Dpt., Hotel Management
Thank you for your very kind words and for taking the time to write such a positive review of your recent stay.
2 out of 5
by A verified traveler

Not happy at all.

Posted Mar 14, 2017
On The hotel website it says the jacuzzi at the terrace opens in spring and summer. On arrival, I was told it is closed and only opened in summer. Wifi at the hotel is horrible. I could not place WhatsApp calls not to talk about watching movies online. The hotel location is very far from Madrid and the area is not the greatest.
4 out of 5
by A verified traveler

Quiet nice hotel

Posted Sep 15, 2016 on Hotels
The hotel is a short distance outside the center, but inside walking distanse. Breakfast was very good. Wi-Fi-not very fast. The bed was in the middle of the room facing the window ,facing an appartment building. Needed to have the blinders down at all time. It was very hot ouside, but the aircondition was very good.
5 out of 5
for Everyone
by A verified traveler from Barcelona

Good location, easy access to old Alcala area.

Posted May 1, 2016 on Orbitz
Clean, modern hotel. Actually one of the best hotels we've stayed in Spain for the price and commodity.
4 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
Very modern hotel. Only stayed 1 night and did not eat there.
4 out of 5
by Christian from London

Great hotel for business trips in a quiet location

Posted Jan 26, 2016 on Hotels
I have only one small complaint about my room. The moulded silicone surrounding the bath should be replaced, otherwise the room was clean and tidy.
4 out of 5
by A verified traveler

Good hotel but far away

Posted Oct 29, 2015 on Hotels
A nice hotel but the location was remote and difficult to get to by public transport.
5 out of 5
by jean from Dublin Ireland

Short Stay

Posted Oct 20, 2015 on Hotels
Great hotel walking distance into the town of Alcala de Heneres. very lively as festival on - great. Staff very helpful and friendly. Overall a very comfortable and enjoyable stay.
4 out of 5
for Business Travelers
by A verified traveler from England

Nice Hotel, fresh, clean,

Posted Oct 1, 2015
Pros: Rooms, clean, bright and fresh.
Hotel and room was great, I asked for rooms next to each other and double beds but that info was not passed forward from Expedia to the Hotel.
4 out of 5
by Richard from Fairfield

Comfortable and a good deal but....

Posted Aug 23, 2015 on Hotels
Very comfortable hotel, beds were better than most. More dust in the room than there should have been. One big problem is there was no mention when I booked this hotel that the restaurant was closed from July 16-August 26. Good thing I didn't select the breakfast plan. Nearest restaurant was 1/2 mile from hotel. Also no mention of a 12eu/day parking fee. There is parking on the nearby streets but all of these items should be listed under hotel notes.