Ratings based on 243 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel for the money

Posted Mar 4, 2018
Location: It's close to shopping in maryville and plenty of good restaurants near by.
I had some work done on my house and needed to stay for a night. The staff was very nice and courteous. I would recommend this place anytime.
Comment from Hotel Management
Mar 5, 2018 by Sherry, Hotel Management
Thank you so much for the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver B.C.

Decent for the price.

Posted Jan 23, 2018 on Orbitz
The staff at the hotel were great. They arranged a shuttle for me 4 times and each time the shuttle was prompt and the driver was friendly. The hotel itself was clean but outdated, and even though it was so close to the airport, there was no issue with noise.
Comment from Hotel Management
Jan 26, 2018 by Sherry, Hotel Management
Thank you so much for the feedback! We look forward to seeing you again! Please let us know if we can assist you any further. Sherry K. Front Office Manager
3 out of 5
by A verified traveler

Posted Jan 10, 2018 on Hotels
Overall it was clean and nice. But if I had to choice between candlewood suites in Alcoa or the one in west Knoxville..... I would def pick the one in west Knoxville.
Comment from Hotel Management
Jan 25, 2018 by Sherry, Hotel Management
Thank you for the feedback!
4 out of 5
by A verified traveler

Posted Jan 6, 2018 on Hotels
Comment from Hotel Management
Jan 8, 2018 by s, Hotel Management
Thanks so much for the feedback!
5 out of 5
by Emmie

Amazing experience!

Posted Jan 3, 2018 on Hotels
This place is perfect. Staff member are extremely polite, very clean hotel, very spacious, and close to the mountains. I had no idea what I was doing when booking this hotel, I just wanted one close to the mountains but I will be staying here from now on when visiting the area. This place knows how to treat people! They also have free laundry machine access, a gym, and a little store to buy items like drinks and food. Very happy with my stay here at Candlewood.
Comment from Hotel Management
Jan 25, 2018 by Sherry, Hotel Management
Thank you for the feedback!
5 out of 5
by charlie

Posted Dec 17, 2017 on Hotels
Comment from Hotel Management
Feb 5, 2018 by Sherry, Hotel Management
Thank you so much for the feedback!
5 out of 5
by Mark

Knoxville

Posted Dec 9, 2017 on Hotels
Everything was good, people were great! Only thing that needed attention was the computer chair in my room, old and worn out. Would stay there again!
Comment from Hotel Management
Feb 5, 2018 by Sherry, Hotel Management
Thanks for the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Very clean hotel. Staff was friendly and quick. Checked in to the hotel at 1am and someone was there to help.
Comment from Hotel Management
Nov 14, 2017 by Sherry, Hotel Management
Thank you for the positive feedback!
5 out of 5
by TAMMY

Great place to stay in Maryville!

Posted Oct 30, 2017 on Hotels
Hotel was good! Hallways smell like smoke but the rooms were good. I had requested a room with 2 beds, but upon arrival had a room with 1 bed. My BFF was only staying the 2nd night so no big deal. Jessie was SO nice and helpful and left a note for Felicia to try and get me a room with 2 beds for the next night. Worked out perfect! Staff and other guests were so friendly - like a big family there. Beds were comfy and room was clean. Would definitely stay there again!!!!
5 out of 5
by Ben

Great hotel with a great price

Posted Oct 9, 2017 on Hotels
It’s was a nice hotel very clean and comfortable great service and a great price