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Reviews of Hampton Inn Knoxville - Airport

2.5 out of 5
Hampton Inn Knoxville - Airport
148 International Ave., Alcoa, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 584 reviews" "
Rating 8 - Good. 177 out of 584 reviews" "
Rating 6 - Okay. 46 out of 584 reviews" "
Rating 4 - Poor. 31 out of 584 reviews" "
Rating 2 - Terrible. 22 out of 584 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yuen Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated. Spacious.
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the airport and lots of food options.
Stayed 3 nights in Mar 2024

8/10 Good

Mark

The lobby was under construction. No vending or ice machines on my floor. Or anywhere…per policy, I received new towels, the bathroom was in order, but no one made the bed. The fitted sheets did not fit the bed. The containers on the walls (soap etc.) were convenient, but I was concerned about the contents and the frequency with which the containers were cleaned. Thank you.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, expensive pet fee $75. Currently renovating (great) but parking limited due to construction equipment
Stayed 1 night in Mar 2024

2/10 Terrible

Elizabeth

Traveled with family
Arrived around 9p beds were not made has to get linens and make our own beds. I expect more from Hampton Inn
Stayed 1 night in Mar 2024

4/10 Poor

Melanie

Disliked: Staff & service
For a Hampton Inn, I was not impressed. The lady that checked us in ended up checking someone else into our room the second day. I found out when I asked for towels and gave her my room number. She said I was a no-show. What? She had checked me in the day before! I was in a hurry, so I asked her to please not let someone else into my room and please have the towels put in the room. She didn't even do that. She had an attitude like I had done something wrong. The lobby was not a typical Hampton Inn set-up. We didn't even bother having breakfast there. One of the elevators got stuck while we were there. The room was ok. Nothing special.
Stayed 2 nights in Mar 2024

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean some remodeling going on our closet door was a barn door and was not in the right position to be operational
Stayed 1 night in Mar 2024

6/10 Okay

Lisa, Vineland

Traveled with group
!
Stayed 1 night in Mar 2024

8/10 Good

julio

Stayed 1 night in Mar 2024

10/10 Excellent

ERIK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean.,quite
Stayed 1 night in Mar 2024

10/10 Excellent

William, Knoxville

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Doing a full renovation and new look is really nice.
Stayed 1 night in Feb 2024

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is under renovation and the new rooms look great… But the lobby area and the lack of ice & drink machines during the renovation was negative for our trip
Stayed 1 night in Jan 2024

8/10 Good

Athony

Liked: Cleanliness, staff & service
The staff & service was the star here. My room was nice and clean. The place was under a remodel. It should be much better once completed.
Stayed 1 night in Jan 2024

8/10 Good

Roberta

Traveled with partner
Liked: Staff & service, amenities
Property was close to airport, only rated lower due to construction, but that was not an issue for us.
Stayed 1 night in Jan 2024

2/10 Terrible

LaCrietia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

4/10 Poor

Melba

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place is a total mess, construction on the lobby, elevators malfunctioning, dust and construction things around the entire first floor, the receptionist is seating on a desk in front of the elevators like an old school teacher, this place shouldn't been open on those conditions,
Stayed 1 night in Dec 2023

10/10 Excellent

Sydney

Stayed 1 night in Dec 2023

4/10 Poor

Louise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Matteo

Business traveler
Disliked: Staff & service, amenities
The breakfast was horrible and staff was not organized
Stayed 3 nights in Dec 2023
Response from Hampton Inn Knoxville Airport on Dec 22, 2023
Thank you for your feedback. While we are under renovation, we are striving to provide the best possible experience for our guests. We will use your feedback to improve our guest experience and hope that you visit us once renovations are completed.

6/10 Okay

Tai Wah Rosanna

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Leslie

Stayed 2 nights in Nov 2023
Response from Hampton Inn Knoxville Airport on Dec 22, 2023
Thank you for your feedback.

10/10 Excellent

Topanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i was worried when we first walked in due to the construction, but i was very pleased when we got to our room. very very clean! the room was also very nice! would definitely stay here again!
Stayed 1 night in Nov 2023
Response from Hampton Inn Knoxville Airport on Dec 22, 2023
Thank you for your feedback. We appreciate your business and will share your feedback with our staff.

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was Very comfortable and clean. It's undergoing some remodeling which will make this hotel even better. Good service and good breakfast. Shuttle service to the airport very good and punctual.
Stayed 2 nights in Oct 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have stayed at this Hampton several times as it is close to my Alcoa office. The endless construction is beginning to wear on me however. I'm tired of smelling paint and other odors all the time and being totally honest, the quality of the new construction isn't the best - very sloppy work. Hopefully it'll get better as it is a convenient place to stay.
Response from Hampton Inn Knoxville Airport on Dec 22, 2023
Thank you for your feedback. We are working as quickly and efficiently as possible to ensure our guests have the best experience possible. While we understand that renovations are not fun, we want to provide you, and all of our guests. the best product possible. We appreciate your business and will share this feedback with our staff.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Still under construction. Not their fault.
Stayed 1 night in Oct 2023

10/10 Excellent

Alain

Stayed 1 night in Oct 2023
Response from Hampton Inn Knoxville Airport on Dec 22, 2023
Thank you for your feedback.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok, but needs cleaning
Stayed just one night as our plane got in late. We need a place to crash overnight until continuing on the next day. I understand but they’re doing construction. However, the cleanliness that we had an issue with was not due to construction. It was the hair in the showers and the yellow brown streaks on the shower walls, those just kind of made us go ewwww.
Stayed 1 night in Oct 2023

10/10 Excellent

Angel L

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Dale

Traveled with group
Liked: Staff & service, amenities
The property is being refreshed so there are workers and equipment around the property. The rooms available were already remodeled and were very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brandy

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
The floor that my room was on had been recently renovated. It was clean and well appointed. The courtesy breakfast offered a nice variety and was clean and well attended.
Stayed 1 night in Jun 2023

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is under construction. We were not aware of this! There was virtually no place to park and at one time our car was blocked in. Trash and debris is everywhere and it is very, very noisy. Our room had been renovated, but someone needs to buy these people some magic erasers and brooms because the clean up was sub par. We received no apologies, just blank stares and shrugs. Very disappointing.
Stayed 1 night in Jun 2023

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean, Friendly and quiet
We’ve stayed here numerous times and the time before this was 2 years ago and they said they were redoing the hotel. Fast forward 2 years and still not done. It’s dated but clean although the beds and pillows are the worst. Not much counter space in bathroom and not enough drawers for two people. The staff is phenomenal and they go above and beyond to help make your stay pleasant. I get their hands are tied but honestly I don’t think we will go back in 2 years.
Stayed 7 nights in May 2023
Response from Quisha on May 19, 2023
Thank you for staying with us!

10/10 Excellent

Jocherri

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2023
Response from Quisha on Apr 19, 2023
Thank you for staying with us!

6/10 Okay

Marian

Stayed 1 night in Apr 2023
Response from Quisha on Apr 29, 2023
Thank you for staying with us!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Quisha on Apr 19, 2023
Thank you for staying with us!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok need a few more options
Stayed 2 nights in Mar 2023
Response from Quisha on Apr 19, 2023
Thank you for staying with us!

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Small rooms. Whole hotel under construction/renovations.
Stayed 3 nights in Mar 2023
Response from Quisha on Mar 27, 2023
Thank you for staying with us!

6/10 Okay

Eric D

Business traveler
Liked: Cleanliness
Need to finish work. Noisy.
Room was nice. Host offered water. But had to ask room number after checkin. Need to make more clear. I say this because I was awoken at 1AM by person who didn't know their room number violently shaking the door. Combined with construction starting at 8AM - too much noise and not enough rest.
Stayed 1 night in Mar 2023
Response from Quisha on Mar 23, 2023
As a security issue we are not allowed to say room numbers out loud, but we do apologize for the confusion of someone knocking on your door. Thank you for staying with us!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Quisha on Mar 23, 2023
Thank you for staying with us!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Quisha on Mar 17, 2023
Thank you for staying with us!

4/10 Poor

Fawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Quisha on Mar 16, 2023
Thank you for staying with us!

10/10 Excellent

David

Stayed 1 night in Mar 2023
Response from Quisha on Mar 27, 2023
Thank you for staying with us!

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in need of updating.
Stayed 1 night in Feb 2023
Response from Quisha on Mar 6, 2023
We are currently under a full renovation. Thank you for staying with us!

8/10 Good

Cameron

Business traveler
Disliked: Amenities, property conditions & facilities
Nice property but service did not seem to be a priority
Stayed 1 night in Feb 2023
Response from Quisha on Mar 4, 2023
Thank you for staying with us!