Ratings based on 299 Verified Reviews

3.8 out of 5
73% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from knoxville tn

Smokey mountains

Posted Nov 27, 2017
Staff was very friendly. Breakfast was great Woman who checked us in very friendly and helpful
Comment from Hotel Management
Nov 28, 2017 by JJ, Hotel Management
Thank you for your response, we appreciate your patronage. You were checked in by Joy she was very appreciative of the compliment you gave. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from S. Carolina

Comfortable and Affordable

Posted Nov 22, 2017
Pros: Proximity the Tyson Magee Airport, It was just across the street and curiously enough it was very quiet.
Cons: The pool was OK. the railing was broke and you can see excessive wear on the posts. It gives the impression that water maintenance could be lacking,
The Hotel Staff was nice, The rooms were comfortable. The location to the event I was to attend was very close.
Comment from Hotel Management
Nov 28, 2017 by JJ, Hotel Management
Thank you for your recent stay with us, we appreciate your review and comments. The pool area is going to be renovate, the interior walls, post and tiles will be completed in the next few months.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Excellent with no issues. Staff was great room was nice
Comment from Hotel Management
Nov 18, 2017 by front desk, Hotel Management
Thank you for your review, we appreciate your patronage and look forward to your next visit
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Ok hotel. The lady who checked us in was polite and kind. Morning staff not as polite. Breakfast staff was rude.
Comment from Hotel Management
Nov 18, 2017 by Joy, Hotel Management
Thank you for your recent stay with us, we appreciate your comments and use these reviews to better the service that is given to our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted Nov 6, 2017
Pros: clean
Location: ut ballgame
our room was cleaned and towels were replaced in an orderly fashion. we have no complaints.
Comment from Hotel Management
Nov 28, 2017 by jj, Hotel Management
Thank you for your recent stay at the hotel, we appreciate your leaving a comment so we can better serve the guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Clean comfortable rooms

Posted Oct 22, 2017
Staff was super helpful and friendly. There was an issue with the credit card charge and they fixed it as soon as it was to their attention.
Comment from Hotel Management
Nov 18, 2017 by Joy Mgr, Hotel Management
Thank you for your recent visit, we appreciate your comments and use the reviews to better the service that we give to our guest.
3 out of 5
by A verified traveler

Posted Oct 16, 2017
at first could not find reservation, then all keys stop working took forever to figure out then had to cancel all keys and redo them and the ones that were already out had no key to get back in, had to pay higher price because of a game that had nothing to do with us visiting Maryville College with our daughter..... will not stay at any of your hotels or recommend anything but stay away....they are over priced rip offs!!!!!
Comment from Hotel Management
Nov 28, 2017 by jj, Hotel Management
Thank you for your recent stay with us, the rates are in the system at a higher rate on weekends, we apologize for any inconvenience you may have endured while visiting this area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and value

Posted Oct 15, 2017
Stayed here because hotel was close to the airport. Hotel is not the most modern; however it is clean and the staff is extremely accommodating. I would recommend this hotel.
Comment from Hotel Management
Nov 28, 2017 by jj, Hotel Management
Thank you for your comments, with the renovation we will be more modern with the changes being done daily. We hope you will choose to visit again to see the changes we have made.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Oct 6, 2017
Pros: breakfast, shuttle service, staff.
Cons: The room lacked a coffee pot, but I didn't need one.
Location: Close enough to walk to the airport, but highway is too dangerous to cross on foot. Free shuttle was prompt. Many restaurants an easy walk.
The room is quiet, with microwave, refrigerator, good TV.
Comment from Hotel Management
Nov 28, 2017 by jj, Hotel Management
Thank you, for the review the coffee pot, however this is the new 1 cup pot you use your coffee cup and it brews 1 cup at a time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milford, CT

Great hotel by airport

Posted Sep 17, 2017
Pros: Comfortable and clean
Cons: No
Location: By service road with places to eat and gas stations. Less than 5 minutes to airport.
Super clean almost like everything is brand new. Nice pool. Plenty of parking.