Ratings based on 965 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Georgia

No high speed internet

Posted Nov 14, 2017
This hotel advertised hish speed internet and doesnt have high speed internet they only have wifi and dont seem to know the difference between wired high speed internet(what they advertised in each room) and wifi once I notified the manager he tried to change my room only to find out they had no high speed internet anywhere in the hotel. I lost two days of work due to this false advertising. If you are a business savvy person and need high speed internet this is not the hotel for you. The rooms smell old the pipes drip loudly throughout the night and our hotel door kept getting jammed shut. The fire alarm went off every night we were there around 3am. If you have small children I recommend getting there shots and making sure they dont scare easy in the middle of the night. This hotel doesn’t value customer service only the green dollar that gets you in the cobb web musky smelling room. Please close the bathroom door after every flush as the smell that comes back up will take over your entire room! You have been warned!
Comment from Hotel Management
Nov 17, 2017 by Bill Bailey , Hotel Management
Thank you Tonisha for taking the time review our property and we appreciate your two day stay here at Country Inn & Suites, Knoxville Airport. We apologize for the internet inconveniences you experienced during your stay. We do offer high speed internet based upon brand expectations/requirements. We wish to have had the opportunity to address your other situations if those had been brought to our attention. Hopefully, you can allow us another opportunity in the future to redeem your loyalty to our property/brand. - Bill Bailey, Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 13, 2017
It was a nice clean hotel with many eating options nearby. Close to airport. We enjoyed our stay the staff was very nice.
2 out of 5
by A verified traveler from Virginia Beach

Disappointing Country Inn & Suites - again

Posted Nov 7, 2017
Country Inn & Suites has always been our hotel of choice. However, over the last several years, ALL CIS's have been mediocre at best and very old - this one included. - The check in associate was the most rude hotel staff I have ever met. - While nearly all mid-range hotels now include coffee, water, and (sometimes) snacks in the lobby - this CIS had none of these (they used to have delicious baked cookies) - Ice only on the first floor, vending machine out of order - VERY mediocre breakfast - Hard bed - Clock radio unplugged, had to plug it in and set it (minor annoyance - but doesn't the hotel staff check this??) Unfortunately, this review could apply to all of the several CIS's we've stayed at over the last several years - and we will NOT be staying at another CIS in the future. ** As always - Expedia was a very convenient way to book this hotel
Comment from Hotel Management
Nov 9, 2017 by Bill Bailey, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. -Bill Bailey
3 out of 5
by A verified traveler

Back in a hole

Posted Nov 2, 2017
Pros: Price
Cons: Cleanliness, Front Desk friendliness, facilities all around repair and clean, water pressure, TVs upgrade. Just a lot.
Not what I expect from a Country Inn & Suites. Water pressure was horrible. TV barely worked. Hotel felt dated and old and I don't think it has been there as long as it felt it had. Very disappointing for one of my favorite brands.
Comment from Hotel Management
Nov 11, 2017 by Bill Bailey, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. -Bill Bailey
2 out of 5
by A verified traveler from Tucson, AZ

Hotel close to airport

Posted Oct 28, 2017
Pros: good location
Cons: see above. Plus knock down the creepy spider webs on the ceiling.
Location: Short drive to Maryville, a lovely town.
Country Inn is a reasonably priced hotel. I did not expect the Hilton. On the positive side, it is close to the airport and walking distance to a big Starbucks. On the downside, the hotel has clearly seen better days. It is in need of many small fixes that would improve the place. The small refrigerator was missing from my room, although there was a space for it. There was a small microwave. A door to the parking lot, near my room, had a broken whatever-you-call-that-mechanism that eases a heavy door closed. So when people went outside, it slammed shut, making a crash that could be heard for a long distance. One morning during my stay, the cleaning person knocked on my door while I was in the shower. I was unable to reply. I left shortly thereafter. When I returned that night, my room had not been serviced. The absolutely unforgivable shortcoming of this place is the poor internet connection. It would kick me off every few minutes. I had to push "renew lease" after 10-15 minutes, over and over. For this reason alone, I would not stay here again.
Comment from Hotel Management
Oct 30, 2017 by Bill Bailey , Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. -Bill Bailey
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport hotel; hard to find unless you have GPS

Posted Oct 25, 2017
Pros: near hotel
Cons: better signage for finding. black out curtains.
Good breakfast. Need black out curtains. Wake up call didn't happen.
3 out of 5
by A verified traveler from TN

Needs to be updated

Posted Oct 16, 2017
We were really disappointed at how old and outdated the room was for the price we were charged. I don’t know that I would book another stay. Staff was very nice and friendly but the toilet was stopped up and the room was very outdated. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

very impressive lobby and friendly staff

Posted Oct 13, 2017
very impressive lobby and friendly staff , love this experience
2 out of 5
by A verified traveler from ND

needs remodeling bad

Posted Sep 29, 2017
nothing good to say except its 2 blocks from the airport entrance
Comment from Hotel Management
Sep 30, 2017 by Bill Bailey , Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. -Bill Bailey
3 out of 5
by A verified traveler from ND

just ok for a night

Posted Sep 20, 2017
Pros: not much
Cons: everything
Location: by the airport
place needs renovation breakfast was BAD.,bed lumpy,place smelled musty but appeared clean, chair had stains of lord knows what,,,,,,,,,,,,,,,,,,,,,,,,,,,