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Reviews of Holiday Inn Express Madrid-Alcorcón, an IHG Hotel

3 out of 5
Holiday Inn Express Madrid-Alcorcón, an IHG Hotel
Calle Argentina, s/n, Alcorcon, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 210 out of 543 reviews" "
Rating 8 - Good. 243 out of 543 reviews" "
Rating 6 - Okay. 68 out of 543 reviews" "
Rating 4 - Poor. 13 out of 543 reviews" "
Rating 2 - Terrible. 9 out of 543 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staying here was fine. It was clean and the staff was helpful and friendly. There were several small maintenance issues we came across, none of them terrible but it cheapened the experience. Things like loose screws in towel rods, lifting vinyl tiling in bathrooms, etc. The continental breakfast was sufficient but nothing special. The location was a little difficult to navigate but on foot, there is a large shopping mall within 5 minutes with restaurants and shopping/theater. Overall, not a bad experience but certainly nothing to write home about. I would stay here again if I needed something quick and inexpensive, but if I wanted to spend quality time in my hotel I would need someone else.
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and comfortable 😌 Convenient to the Madrid Airport- 20 minutes. Would stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

ATUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and perfect place to stay in Madrid
Stayed 2 nights in Dec 2023

6/10 Okay

Frances

Traveled with family
It was fine
Stayed 2 nights in Dec 2023

10/10 Excellent

HUGO, Georgetown

Traveled with partner
Liked: Amenities
Awesome hotel, friendly staff and close to the mall and restaurants.
Stayed 2 nights in Dec 2023

10/10 Excellent

Veronica Lorena Garcia de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easily accessible to highways!
Stayed 3 nights in Dec 2023

8/10 Good

Carla

Stayed 3 nights in Dec 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
All is very good
Stayed 4 nights in Nov 2023

10/10 Excellent

dan qing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good, except too distance from the center of the city.
Stayed 2 nights in Oct 2023
Response from Noelia on Oct 29, 2023
Dear guest,We appreciate you sharing your experience at the Holiday Inn Express Alcorcón.We were disappointed to learn that the location of the hotel was not what I expected. Indeed the town of Alcorcon is on the outskirts, 15 km from the center of Madrid but the connection for example by bus is 10-15 min and by train 20 min to the station of Atocha.We look forward to welcoming you back.A greeting

8/10 Good

Chander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gloria on Aug 7, 2023
Gracias por sus comentarios

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property for the cost.
Stayed 2 nights in Jul 2023
Response from gloria on Jul 29, 2023
Estimado cliente,gracias por su valoraciónUn saludo

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Not good!
A/C not working....
Stayed 1 night in Jun 2023
Response from gloria on Jul 3, 2023
Dear guest,thank you for your comment.best regards

10/10 Excellent

Vikrant

Liked: Cleanliness, staff & service, property conditions & facilities
Its an old but well managed & well maintained property. Staff is courteous and helpful. On the improvement side, it wd help if they can offer some day-wise variation in their breakfast menu. You get bored of it after two days. Overall, it was a good experience.
Response from gloria on Jun 13, 2023
Estimado cliente,agradecemos su comentario.un saludo

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

MARCELO

Stayed 1 night in Mar 2023
Response from gloria on Mar 28, 2023
thanks¡

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that staff, very friendly and helpful.
Stayed 3 nights in Feb 2023
Response from fom on Feb 20, 2023
Gracias por sus comentarios

8/10 Good

Alcibiades

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022

8/10 Good

Don BANDULA

Stayed 5 nights in Nov 2022

8/10 Good

CHANI

Liked: Cleanliness
Stayed 3 nights in Nov 2022

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Good location outside the city center with the ease of parking, but 5 minutes walking to the train and less than 25 minutes train ride to the city center Atocha. From Atocha, it is then easy access to most of the interesting spots of visiting. Very nice and helpful staff, nice breakfast included. Clean and quiet room. about 8 minutes of walking to a shopping mall. To summarize, very good value for money. highly recommended. The only draw back is bad wifi connection and not repaired even after two tries.
Stayed 4 nights in Sep 2022
Response from fom on Oct 18, 2022
Estimado huéspedesperamos nos vuelva a elegir si necesita alojamiento en la zona.Un cordial saludo

10/10 Excellent

Ashlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

GURMEET

Business traveler
Disliked: Cleanliness
The rooms are very small. They don't have safe nd refrigerator in the room. Breakfast is same if stay for one week. If you ask any toiletries they don't have it
Stayed 7 nights in Sep 2022
Response from fom on Sep 22, 2022
Buenos diasno sabemos donde ha podido ber que las habitaciones tienen minibar.Por seguridad de nuestros clientes las cajas fuertes estan en recepcion.El desayuno gratuito es un desayuno continental

10/10 Excellent

Alonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tHE STAFF IS AMAZING, THE LOCATION IS NOT THE BEST ONE FOR POINT OF INTEREST, BUT IT IS OK. PRICE -VALUE RELATIONSHIP IS REALLY GOOD
Stayed 15 nights in Aug 2022
Response from fom on Sep 16, 2022
Muchas gracias de todo el equipo

8/10 Good

Dayan

Traveled with family and small children
Liked: Staff & service
Good location for the go! Great breakfast buffet and very good convenient car parking included.
Stayed 4 nights in Aug 2022
Response from fom on Aug 26, 2022
Muchas gracias por sus amables comentarios y esperamos nos vuelva a elegir si necesita alojamiento en la zona

10/10 Excellent

abdelghani Lotfi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from FOM on Jul 25, 2022
Muchas gracias por sus amables comentarios y esperamos nos vuelva a elegir si necesita alojamiento en la zona

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful and friendly staff
Stayed 2 nights in Jun 2022
Response from gloria on Jul 12, 2022
Gracias por su valoración. Un saludo

6/10 Okay

Kar Wei

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, comfortable stay with friendly staff and great breakfast. However, a few issues: 1. Water is extremely hot and scalding 2. Wait for the counter to give another room for shower, waited more than 20 minutes and went down to ask room key to shower 3. Did not sound apologetic 4. 2 to 3 times, there were staff come in my room without knocking and permission but they did apologised. Where is the privacy?
Stayed 5 nights in Jun 2022
Response from gloria on Jul 12, 2022
Dear guest We appreciate your comment and we are sorry for what happened. We spoke with our staff to find out what happened. Once again we apologize for the inconvenience caused. All the best

10/10 Excellent

silvano david, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, affordable rates and a very clean facility
Stayed 7 nights in Sep 2021
Response from Gloria on Oct 13, 2021
Dear Silvano, thank you for your comment. Best regards

8/10 Good

Luis Leobardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, very friendly staff, location is far from Madrid downtown but it is close to transportation, shopping and restaurants.
Stayed 3 nights in Oct 2021
Response from Gloria on Oct 13, 2021
Dear Luis, thank you for your comment. The hotel is in Alcorcon, a city 13 kms from Madrid, with a metro and train station 7 minutes walking. Best regards

10/10 Excellent

Margeri Di Giorgi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2021

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent but so so breakfast
Everything was as expected, except for breakfast. We were there for 3 nights and everyday we saw eggs in the breakfast sign but none of those mornings we got to see the eggs. I’m still waiting for them
Stayed 3 nights in Jan 2020
Response from FOM on Feb 6, 2020
Dear guest thank you for your kind comments I transmit the same to the whole team a cordial greeting

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from GSM on Jan 13, 2020
Dear Customer, thanks for your punctuation regards

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good value.
Stayed 7 nights in Jan 2020
Response from gsm on Jan 13, 2020
Dear Customer, thanks for your comments regards

10/10 Excellent

Luis, Stuart, Fl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.Good service.Safe area. Great breakfast.
Stayed 3 nights in Dec 2019
Response from gloria on Dec 30, 2019
Dear guest, thank you for your comment. best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from gloria on Dec 27, 2019
Estimado cliente, agradecemos su valoración un saludo

6/10 Okay

Keep-in-mind, Denver, Colorado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i thought that thenproperty was good. However, the room that I was given was definately NOT for 4 people. It is too small and we were on top of one another. The room lacked proper air conditioning and with 4 people we were cramped in. If it was only 2 people it would have been comfortable. The breakfast was VERY good and very comfortable setting. The parking was very tight during one of the mights due to a wedding reception next door and rhe parking stall are really small. This needs to be consider if fu our driving a car. Overall, it was worth it, but it should not be sold as rooms for more than 2 people.
Stayed 3 nights in Dec 2019
Response from gloria on Dec 15, 2019
Dear Customer We appreciate your comment. The family room is designed for 2 adults + 2 children, if you are 4 adults are recommended to book 2 rooms for best comfort. Best regards

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from GSM on Dec 1, 2019
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express MADRID - ALCORCON. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia del huésped. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, contácteme directamente a o express.alcorcon@continentalhotels.eu Sinceramente,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Oct 2019
Response from gsm on Dec 2, 2019
Dear guest, we welcome your comments and hope to choose us again if you need accommodation in the area again Greetings

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Good, but not great.
The service was good, but the attendants' English speaking wasn't great. The bathrooms have this strange half glass swinging door-thing. It seems to replace a shower curtain, but it doesn't hold the water in that well. The couch was uncomfortable too, but we didn't spend much time on it anyways.
Stayed 1 night in Oct 2019
Response from Gloria on Oct 20, 2019
Dear David, Thanks for your comment, it helps us improve the quality of our services We will review the incidents you comment Best regards

2/10 Terrible

ALI

Stayed 2 nights in Oct 2019

8/10 Good

Jb, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for quick and short stay, it’s clean and the staff is nice. Need more amenities.
Stayed 2 nights in Oct 2019
Response from Gloria on Oct 20, 2019
Dear guest, thank you for your comment. You can request on front desk the amenities you need, teeth brush, comb, shower cap, etc Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Reasonably priced hotel.
Stayed 4 nights in Oct 2019
Response from GSM on Nov 29, 2019
Thank you for taking the time to tell us about your experience at Holiday Inn Express MADRID - ALCORCON. Keep in mind that your comments are extremely valuable to us. We use comments, like yours, to make continuous changes to our brand to improve the guest experience. We hope you give us the opportunity to serve you again in the future. Again, thanks for choosing Holiday Inn Express, and if I can help you, contact me directly at or express.alcorcon@continentalhotels.eu Sincerely,

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good hotel to stay at. Friendly, helpful and knowledgeable staff. Breakfast was good but basic, eggs were not available everyday. Close to underground and the train So it’s easy to get to Madrid. Easy on and off the highway. Would stay here again.
Stayed 3 nights in Oct 2019
Response from GSM on Nov 29, 2019
Thank you for taking the time to tell us about your experience at Holiday Inn Express MADRID - ALCORCON. Keep in mind that your comments are extremely valuable to us. We use comments, like yours, to make continuous changes to our brand to improve the guest experience. We hope you give us the opportunity to serve you again in the future. Again, thanks for choosing Holiday Inn Express, and if I can help you, contact me directly at or express.alcorcon@continentalhotels.eu Sincerely,

8/10 Good

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean hotel!!
The service was amazing! Very friendly staff and clean hotel. We had breakfast included and it was good! The only thing that could be improved is the quality of the pillows and the mattresses. They were very hard, even though the staff tried to give us softer pillows, it was still uncomfortable.
Stayed 5 nights in Oct 2019
Response from GSM on Dec 2, 2019
Dear guest, we welcome your comments and hope to choose us again if you need accommodation in the area again Greetings

10/10 Excellent

Skater786

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk staffs were very helpful. Breakfast was delicious.
Stayed 3 nights in Oct 2019
Response from GSM on Dec 2, 2019
Dear guest, we welcome your comments and hope to choose us again if you need accommodation in the area again Greetings

8/10 Good

XING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from GSM on Dec 1, 2019
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express MADRID - ALCORCON. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia del huésped. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, contácteme directamente a o express.alcorcon@continentalhotels.eu Sinceramente,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but far from Madrid
Stayed 2 nights in Sep 2019