Ratings based on 168 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Happy to arrive

Posted Mar 17, 2017
After a long 6 hour journey latterly in Madrid rush hour we were happy to arrive. So when reception proved welcoming and helpful and we had a good clean room we were so relieved Staff were great especially receptionist Also breakfast staff who despite so many guests kept the food replenished Thanks
Comment from Hotel Management
Mar 20, 2017 by Noelia B -Guest Service Manager, Hotel Management
Dear guest Thank you for rating your stay and spending your time writing the review We are pleased to know that the stay met your expectations We hope to see you soon !
4 out of 5
by RAJENDRA KUMAR from Mumbai India

Posted Jul 31, 2016 on Hotels
Good
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Dear guest, thank you for your comment. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Good for soccer tours

Posted May 21, 2016
Pros: The girls at the front counter can speak in English and pretty!
Cons: I stayed at the hotel for a week visiting soccer clubs. If the hotel could provide some sport TV program would be lovely to me.
Location: I visited stadium of TrivalValderas, AD Alcorcon, and Atletico Madrid and Cerro del Espanio to watch games and have meetings.
I stayed at the hotel for visiting soccer teams and soccer academia in Madrid. This hotel is located near by the station of Alcorcon taking 5 minutes by walking. So, it was easy to go other location of soccer places and clubs. And, it was easy to access to a down twon of Alcorcon. There is a big shoping mall taking 5 minutes by walking from the hotel. The mall is consited of movie theater and play lands as well. We could buy souvenirs and daily foods as well. The all hotel staffs are friendly and work very hard. I could see the cleanliness at every where and all times. There is a restaurant beside the hotel and McDonald's 3 minutes by walking. I think the hotel is the best one for me.
Comment from Hotel Management
May 24, 2016 by Noelia Barbudo, Hotel Management
Dear Kenji We are be very grateful for your comments and we are please to Know that your stay has fulfilled your expectations. On behalf of our team we thanks we thank you and hope to see you soon. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place but located too far from citycente

Posted Feb 9, 2016
It was comfortable, the staff was kind and helpful, free wifi in the entire hotel at every hour
Comment from Hotel Management
Feb 11, 2016 by Front Desk, Hotel Management
Dear guest, Thanks for your comment; The hotel is to 15 km from the center but is well conected with public transport and in 20 minutes you could be in Madrid center.Thanks & best regards
3 out of 5
by A verified traveler

Posted Nov 8, 2015
Horrible bed, springs felt through the mattress. Comfort comparable to a cheap motel in the US.
Comment from Hotel Management
Nov 11, 2015 by Gloria, Hotel Management
Dear Customer, thank you for your comment and we consider it to improve the quality of our services Best regards
4 out of 5
by Juan from San Juan Puerto Rico

O.k. For the price

Posted Sep 29, 2015 on Hotels
They forgot to clean the room the second night
Comment from Hotel Management
Dec 19, 2015 by Gloria, Hotel Management
Dear Juan,we would like to apologise for the inconveniences during your stay.we are going to find out why this happened And we will speak with the person in charge of the cleanliness of the hotel.Sorry for the incoveniences. Thanks for your comment; best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Belair, South Australia

A better than average out of centre hotel

Posted Aug 15, 2015
With excellent cheap rail connection to city centre and free parking on-site this is a good alternative to more expensive no parking city options
Comment from Hotel Management
Oct 8, 2015 by Front office, Hotel Management
Dear Customer, thank you for your comments a greeting
4 out of 5
by eliezer from FL USA

Last day

Posted Jul 22, 2015 on Hotels
Holiday inn standard as expected. Y
Comment from Hotel Management
Dec 12, 2015 by Gloria, Hotel Management
Dear Customer, thank you for your comments a greeting
4 out of 5
by A verified traveler

Small Rooms

Posted Jun 9, 2015 on Hotels
The room was very tiny!! :(
Comment from Hotel Management
Sep 19, 2015 by Gloria, Hotel Management
Dear Customer, rooms comply with the regulations in terms of size. Sorry if I caused any discomfort regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Jan 2015 visit

Posted Jan 26, 2015
Great location, next to highway , metro and shopping all within walking distance . Decent size room with decent size bathroom but beds are not very comfortable . Internet is free but very slow but it's slow everywhere not just the hotel. Breakfast is also free and ok. Parking is free and there are always spaces available, a huge plus since parking is a major issue anywhere in Madrid .
Comment from Hotel Management
Mar 7, 2015 by Gloria, Hotel Management
Dear Mercedes Thank you taking the time to comment your stay in our hotel. We will review the status of those beds. We hope to see you again on your next stay. Best regards