The hotel was very clean and had great views. However, the power went out several times during our first night, which triggered all of the lights to come on each time so sleep was elusive. Then the air conditioner stopped working in the middle of the night so I called the front desk. The front desk told me it only worked if it was really warm outside and suggested that I open a window. When I opened the window, the mosquitos and bright lights along with the loud partiers were present I til the wee hours. When I called the front desk to address this, I was told that someone would bring up an electrical plug-in to keep the mosquitoes away. After 30 minutes, a very friendly cleaning lady arrived with the said device, which worked well.
The other major complaint I had was parking. They had 5 spaces for small cars on site and they asked us to move the car before we even completed the check-in process. Finding a parking spot took another 15 minutes. Once that was accomplished, we were able to enjoy the amazing views of turquoise water and palm trees with a cold glass of cava.
The breakfast is amazing and the staff was very welcoming. Despite our lack of sleep, the location and staff made up for the other frustrations.
I rarely leave comments about the resorts that we stay at but I felt it necessary to leave detailed comments so that other potential customers might know what the potential caveats may be. Again, staff was very friendly, just as are most of the people we encounter.