Ratings based on 326 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

In a good location, a walk to town and the beach

Posted Nov 7, 2017
Had to wait ages to be served as the receptionist was more interested in playing with children rather than doing her job. Receptionist was totally disengaged, took phone calls whilst serving us. We had booked a studio twin in March and this had been given a double. When we asked to be given the room that we had booked, we were told by the receptionist that our booking stood for nothing and was not a guarantee that we would get that room. None of the hotel facilities were pointed out to us, no assistance was offered to us. The customer service was incredibly poor. The pool appeared to be closed as the spa facilities were overrun by children. We did not eat at the hotel, we had wanted to have breakfast but were quoted £18.90 per person per day, which seemed extortionate.
Comment from Hotel Management
Nov 15, 2017 by Hotel Manager, Hotel Management
Dear Shelly, Thank you for taking some time to write a detailed opinion about the Zafiro hotel. All your comments are very important to improve our services. We will inform the staff about your complaints. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Welcoming

Posted Nov 4, 2017
Had a lovely week at Zafiros. Staff were friendly and helpful and the buffet was excellent. We'll definitely visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Oct 26, 2017
Friendly all staff and good experience time Thank you. I hope I wish come back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and old town, room quite smalll

Posted Oct 25, 2017
We only had one day of sunshine and it was cold to use outdoor pools most days the spa was booked so we went to the eix adult only hotel and had a massage and used jacuzzi we had lunch there and a chicken breast sandwich chips and big salad as only £4.90 such a bargain compared to most places Our hotel was at least double price . We did yoga in the morning though no proper yoga mats Indoor pool is not that warm but ok for quick swim Pirate ship And playgrounds good for kids
Comment from Hotel Management
Nov 6, 2017 by Hotel Manager, Hotel Management
Dear expedia user Thank you for your comments and for choosing our hotel Zafiro Tropic We are happy that you have enjoyed your stay and hope to see you again at our resort. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Very nice hotel in good location however pools are cold and there needs to be some work done on the spa pool
4 out of 5
Recommended
for Everyone
by A verified traveler from chigwell

Superb facilities

Posted Oct 8, 2017
Visited this hotel very recently and stayed in the royal room on 5th floor with jacuzzi on balcony. Be very careful when booking this room as it was very clear on expedia what i was booking but when i got there they have me a 1st floor room and said as i booked through expedia and not their website it was tough. So rude reception man and said if i couldn't prove i couldn't have 5th floor. After much arguing we finally got it. The blocks vary in size and facilities massively and alot of the balconies will be very overlooked or have trees in front of them. The ground floor ones were only meters from the pool side. The rooms were well appointed with comfy beds but alot of the furniture was dated. Not very 4 star. The food was very varied of average quality and alot of the time cold but something for everyone. The outside facilities were excellent and superb for children of all ages. The entertainment was very goos and varied with great staff. Only few minutes walk to shops bars and restaurants and lovely beach.
4 out of 5
Recommended
for Families
by A verified traveler from Surrey

Great hotel for the family and v.Close to Beach!

Posted Oct 3, 2017
Pros: Different Swimming pools, General rule that no one is allowed to reserve sun loungers for more than 30 minutes e.g. before breakfast.
Cons: Decor of the shower room and heat up the pools
Location: Lots of restaurants outside, lovely beach with shallow warm water.
This is our first time taking a family holiday in an all-inclusive hotel (we only did the B&B) and we were pleasantly surprised with the accommodation and amenities available. We booked a apartment room (separate living room/kitchen) for the 3 of us and we were upgraded to a poolside room with a terrace facing the giant inflatable bouncing pool ball. The room size is perfect for us, terrace has its own table, 4 chairs and two sun loungers. The shower room was slightly dated, tiles looked old but fit for purpose. Buffet breakfast suits for everyone and there is plenty of food to choose from, chefs to make you omelettes and smoothies and they have section with children cutlery for your kids. Tables are cleared almost instantly due to the high turnover of guests. Different swimming pools for groups of people, there is an own adult only area for quiet from kids and its own dedicated pool. The childrens pool is safe and shallow with max height of 35cm.. the pirate ship slide was a bit fast! The play ground keeps children entertained also. One downfall is the water in all pools are cold. Entertainment from staff and shows is good for the kids and adults alike and they put on different themes everyday. Our first day we were worried because the music was loud and could hear it from our room, but after 10:30pm it will stop - leaving us time to get our child into bed. We will definitely be coming back next year.
Comment from Hotel Management
Oct 4, 2017 by Hotel Manager, Hotel Management
Dear KT, Thank you for your comments and for choosing our hotel Zafiro Tropic We are happy that you have enjoyed your stay and hope to see you again at our resort. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Great for kids and close to the beach

Posted Oct 1, 2017
This is a good hotel with excellent facilities for kids. We don't have kids so spent most of our time at the adults only pool which was great but quite often in the shade. We didn't eat here as were self catering in one of the studio apartments. The apartment was well equipped and it saved us a fortune from eating out for every meal. The supermarket in the hotel is very expensive- head around the corner and you'll find cheaper shops. One annoying things was that they charge you to use the safe in the room! That's like charging for a lock on your door. Yet WiFi is free... I don't get that. Also, no iron in room and limited number available in room. So take non-iron clothes or bring a travel iron.
Comment from Hotel Management
Oct 28, 2017 by Hotel Manager , Hotel Management
Dear Craig, Thank you for your comments about Zafiro Tropic …. We are very happy to read that you have enjoyed your stay with us. We hope to see you back soon. Should you need anything else, do not hesitate to contact us. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Great family hotel

Posted Sep 16, 2017
Had a lovely stay at the zafiro hotel. As a couple without children we decided to stay at a hotel with a bit more going on and entertainment on in the evenings. We enjoyed the adult only pool area though it was hard to escape the noise of screaming children as there was the kids pool next to it and and 5 a side pitch behind. Rooms were clean and good size, staff friendly enough, good selection of pools and entertainment was excellent. Would recommend for families with young children but not for those looking for peace and quite.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

lovely hotel

Posted Aug 28, 2017
We stayed in a studio room which was quite spacious and clean. The hotel has great facilities from spa for adults to lots of activities for the kids. It has 5 pools, one of which is adults only. We really enjoyed our stay and the only negative thing i would say is the entertainment wasnt great.