Great location, rude staff, poor housekeeping
Posted Oct 1, 2016
This hotel has a great location, right near the centre, hurtigruten terminal and tourist info. The reception staff were very rude and do not really know how to treat customers. One of them woke us up by constantly knocking on the door when we had put the do not disturb sign.
Having said this, the breakfast staff were actually quite helpful.
Breakfast is decent but not great from a quality point of view, variety could improve as well.
The worst part of our stay was housekeeping - we stayed for 3 days and all 3 days the room was serviced poorly. Bedsheets not replaced, room not vaccumed, dirty cups not replaced, toiletries not refreshed and trash not cleared. Almost as poor as budget 2-star hotels.
The toilet was also quite compact and the toiletries were worse than those in a budget hotel.
I would stay here again only for the convenient location.