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Reviews of Astoria Retreat B&B

4 out of 5
Astoria Retreat B&B
62 Avila Way, Alexander Heights, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way i was welcomed despite the fact that i arrived earlier than check in time. I loved the clean environment and quiteness. The place really felt like home.
Stayed 2 nights in Nov 2023

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed, nice en suite, and friendly hosts. Operating under covid protocols meant we weren't able to access a space with dining table or chairs for our meals though. Work desk and chair good for working on laptops, but Wifi not strong enough to enable good zoom or microsoft teams online meetings, using cellphone as mobile hotspot required for that.
Stayed 5 nights in Nov 2023

2/10 Terrible

Cristiano

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Well appointed for an overnight stay. Owners happy to help and are easily contactable.
Stayed 1 night in Jul 2023

10/10 Excellent

Benjgee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cosy and quiet and very comfortable, definitely recommend

8/10 Good

Alwyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no access to the pool and were was the dining room that was on the web page.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was a bed and breakfast with extra charges for breakfast. On Wotif breakfast at zero $ but owner wanted $30. Not right.
Stayed 1 night in Feb 2020
Response from Michael on Feb 24, 2020
Dear Guest, Our motto is CONVENIENCE, SECURITY, PRIVACY and our over 200 reviews most of them in excellent and good category speak for themselves. With very clean rooms, comfortable beds, secure separate entry for the guests, well appointed kitchenette for guests’ use only, large and secure parking we are comfortable, convenient, private and secure place to stay. We added another element to our motto: CHOICE. Our guests, booking Silver, or Gold room can chose booking without breakfast, or more expensive, with breakfast. Your choice was the cheapest option without breakfast, booking with breakfast was $30 more. When booking you are directed to Expedia website where these options are clearly outlined. You booked without breakfast, IT WAS YOUR CHOICE. You said that all the rest except breakfast was fine, only the issue with breakfast as you said is “not right”. In the light of all above we consider you review NOT RIGHT, you give false impression that you didn’t receive the breakfast, which you should have, it is you who chose and pay for one night stay without breakfast. I do not ask you for editing your review, we have enough good ones, I ask you to remove it, as it is FALSE and UNFAIR.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

location; close short distance to shops! services are good.
Stayed 1 night in Nov 2018

10/10 Excellent

lyn, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room and love how it's in the suburb don't need to drive to city to stay at a nice place!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Astoria B+B!
The hosts were amazing and very helpful! They made the stay easy and were very accommodating with any requests. The room was great and really welcoming. Will definitely stay again!

10/10 Excellent

Colleen, bunbury WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the time we needed to be there great location
Very happy with the accommodation, friendly staff,

10/10 Excellent

mark, Geraldton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice little B & B
a nice little B & B in the northern suburbs clean and comfortable

10/10 Excellent

Sharyn, Geraldton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home!
The owners really take a lot of care and pride in the comfort of the rooms and ensuring that you have everything you need and were lovely to talk to. The bed was the most comfortable I've ever stayed in, access to a kitchenette was great, and there were little touches like a slice of cake on arrival and a chocolate after my room had been made up. Parking was right out front (and free) and the place was easy to get to from the airport. There are shops a short drive away. I'll be back for sure!

10/10 Excellent

David, Victoria , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astoria Retreat
I stayed for three days and was delighted with the owners and the overall facilities that were offered. Nothing was too much trouble for them, providing a special breakfast pack at night time when I had to leave early in the morning. I will certainly be staying again on my next visit to Perth

2/10 Terrible

Stephen

Disliked: Staff & service
Caution - customer service is very unaccommodating
I booked this as a surprise for my wife, 3 months in advance. 3.5 weeks prior, I realised we couldn't do this date, and tried to cancel, or change dates. The owner originally sounded helpful, saying she would look into it, although never got back to me. After following up, she said there was no chance for a refund, or an exchange. They did offer a "special deal" of buy 1 night, and get 1 free some time in the future, although we were still required to pay the full listed price for nothing, even with ample notice. To make matters worse, I tried to gift the 1 night stay to some friends from work, although she quickly asserted her rights as business owner to refuse anyone other than the booker of the B & B. When I threatened to challenge this with the Department of Commerce saying: - You'll provide no refund - You'll provide no change of dates - You'll disallow even the gifting of the stay to anyone else she finally relented and asked for a written request (which I thought was fair enough) of who the friends would be. I couldn't end up finding a friend who was available to stay, although by that point I almost didn't want anyone to have to go through with it :) I've rated as average everything else because there's no N/A option, and we didn't end up staying there. But I would strongly caution against booking this place unless: - You're absolutely certain of your booking dates/availability - You're happy with customer service that is resistive to help and accommodate.

8/10 Good

Ellie, Perth West Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Our two night stay
Apart from a mixup at the beginning about our stay, which got sorted out, we could not fault the cleanliness of this place, ten out of ten. We requested a queen bed and got a double, not very good as my husband is 6 foot 3 inches, but otherwise all was very good, The breakfast was very nice, and plenty of it.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stay anywhere else but here.
I booked 4 nights at this "Retreat" as I was travelling in Perth for business. Natalie, the manager, has to be the rudest person I have ever come across. From the moment you enter she is condescending, arrogant and not helpful. I booked what I thought would be a room furnished with a TV, ensuite and basic amenities - instead I was booked into a hostel style room with only a single bed and nothing else. I promptly left and booked elsewhere, am still waiting on feedback re. a refund for the 2nd and 3rd night, as I paid everything upfront unfortunately.

10/10 Excellent

Stephen, Kalgoorlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top spot north of the river
The hosts were a very friendly couple , who couldn't do more for you . Very clean , comfy and would recommend it to anyone .

10/10 Excellent

Juergen, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you! We will come back!
Absolute great hosts, very nice and super helpful. , perfect in every respect. When we come back to perth we will stay there again

10/10 Excellent

the guest , Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and cosy hotel
I got warm welcoming and the owner kindly explaned the hotel system. The room was cleane, tidy and there has got the nice comfortable bet for have some good sleep. If you need some extra facility they will provide with no time. I really felt comfortable so I highly recomend.

8/10 Good

William, Kiama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy B&B
Very friendly owners. Only comment, be aware breakfast is not included in price.

8/10 Good

Helen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WA business visit
Very convenient for work, Michael was a very gracious host

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astoria stay
Lovely small B and B with a very welcoming couple that ran the place. Perfect for what we wanted, would definitely stay again.

10/10 Excellent

Joshua, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, Outstanding; Value: Great deal, Fantastic; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Spotless, Immaculate, Beautiful; Secure entry and good privacy. Very quiet surroundings with easy access to main roads. Great breakfast. Excellent food just around the corner.

10/10 Excellent

Chelsea, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Fantastic;

10/10 Excellent

Julia, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The Astoria , was a very comfortable stay away from home .The B&B was very clean & comfortable and had the added benefit of a pool on the hot summer days.The hosts were lovely and the special treat left every day in your room was a nice touch.Would highly recommend a stay here.

10/10 Excellent

Robert, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal, Great price ; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can't use stove to cook

10/10 Excellent

Glenn, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Very friendly owners; Cleanliness: Spotless;

10/10 Excellent

Phillip, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Service: Remarkable, Outstanding; Cleanliness: Spotless; A lovely experience

8/10 Good

MC, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Needed a room as a friend was having a party that was outside of Perth city centre, found this little gem. Host very friendly, rooms really comfy, great stay for a night out visiting.

10/10 Excellent

Kevin, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Cleanliness: Spotless;

10/10 Excellent

Alexander, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, all you need; Value: best value I have found; Service: Go the extra mile; Cleanliness: Spotless; The Hosts are very accommodating, you have direct access to rooms so its not like you are underfoot in someones home. Quality toiletries supplied.

8/10 Good

Warren, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;

10/10 Excellent

Garry, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hosts

10/10 Excellent

Alexander, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Bradley, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Affordable; Service: Respectful, Friendly; Cleanliness: Spotless, Immaculate;

10/10 Excellent

Richard, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Excellent; Service: Go the extra mile, Really terrific; Cleanliness: Spotless; Handy to shops, gas station and Wangara.

10/10 Excellent

Michael, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Remarkable; Cleanliness: Immaculate;

10/10 Excellent

shane, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tony, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Economical; Service: Outstanding; Cleanliness: Spotless;

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Professional, Friendly; Cleanliness: Faultless;

10/10 Excellent

kim, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Outstanding; Cleanliness: Immaculate; i will stay here again when i am next in Perth

10/10 Excellent

Rob, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Highly recommended

8/10 Good

Robert, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Pleasant; There are a few restaurants within easy driving distance of the B&B

8/10 Good

Rowan, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; A great place to stay in outer Perth. would highly recommend it.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful;

4/10 Poor

Greg, Australia - WA - Regional WA

Disliked: Staff & service, property conditions & facilities
Facilities: Nothing special; Value: Excessive; Service: Poor people skills; Cleanliness: Tidy;

6/10 Okay

Chiang, Australia - NSW - Sydney

Liked: Cleanliness
Disliked: Staff & service
Facilities: Basic; Value: Could be better; Service: Below average; Cleanliness: Pleasant;