Exterior

Reviews of Best Western Of Alexandria Inn & Suites & Conference Center

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 359 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 116 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Definitely worth the price. Amenities were amazing. No bedding for 3rd bed/couch and no towels or washcloths in room but staff brought to our room right away.
Stayed 1 night in Mar 2024

8/10 Good

Michael, Bartlesville

Liked: Staff & service, amenities, property conditions & facilities
The TV didn't work. Parking was easy. Highway access was a little convoluted.
Stayed 1 night in Mar 2024

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Not what expected.
Stayed 1 night in Mar 2024

10/10 Excellent

tellerson, OPELOUSAS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

8/10 Good

Kealy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This is an old hotel and there were some run-down aspects, such as a door that didn’t shut properly, broken hairdryer, and empty shower product dispensers. The staff was nice, though, and quickly brought a hairdryer over, and the room itself was quite comfortable. Our neighbors next door were loud, playing then TV all night, so thin walls. Overall, we were satisfied.
Stayed 1 night in Feb 2024

10/10 Excellent

Lloyd, Maryville

Stayed 2 nights in Feb 2024

6/10 Okay

CHRIS

Clean & big
Stayed 1 night in Jan 2024

4/10 Poor

Landon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Plumbing and toilet backing up in room no hot water
Stayed 1 night in Jan 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley on Jan 23, 2024
We apologize you didnt enjoy your stay, but we are in the process of updating and making changes to our rooms to make things better accomodating for a better guest experience, I hope u give us another try in the future.. Thanks again Best Western

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location & friendly staff
Stayed 4 nights in Jan 2024

6/10 Okay

Donna, Slidell

Traveled with group, Business traveler
Definitely not worth the price paid. Toilet wasn’t securely attached to the floor. Breakfast was not properly stocked for the larger crowd booked there. Beds were not comfortable. Toiletries were generic. Only stayed here since it was our convention hotel. Would never stay here otherwise. Lower level hotel with poor facilities. Flooding public restrooms and dirty carpets in public common areas. Would not recommend.
Stayed 1 night in Jan 2024
Response from Ashley on Jan 23, 2024
I apologize that you werent satisfied with your stay, we are in the process of updating our rooms.. Thank you for the review it gives us the ability to change things to make it more accomodating to our guest, I hope u give us another try.. Thanks Again Best Western

10/10 Excellent

Kandace

Stayed 2 nights in Dec 2023

10/10 Excellent

Warren

Liked: Staff & service, amenities, property conditions & facilities
The room was great
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 23, 2024
We are glad you enjoyed your stay, We try to ensure our guest are comfortable and happy...

8/10 Good

Elianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 23, 2024
Thanks for staying with us, We hope to see you again..

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Breakfast staff was cordial and accomodating...tables in breakfast were very worn
Stayed 1 night in Dec 2023
Response from Ashley on Jan 23, 2024
Thanks we are glad you enjoyed your stay, we try our best to make u feel as comfortable as possible... Thanks for choosing Best Western

2/10 Terrible

Suresh

Stayed 1 night in Dec 2023
Response from Bianca on Jan 4, 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Trina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its a great place to stay
Stayed 1 night in Nov 2023
Response from Ashley on Jan 23, 2024
Thanks we are glad you enjoyed your stay.

8/10 Good

Nikkesha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Mark

Liked: Amenities, property conditions & facilities
Would stay again .
Stayed 1 night in Nov 2023
Response from Ashley (front desk) on Jan 23, 2024
We appreciate your business, we are glad you were satisfied with your stay.. We hope to see you again.. Thanks Best Western

8/10 Good

kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the money
free Breakfast is much better than most hotels. Mattress and pillows were sub-standard
Stayed 2 nights in Oct 2023

10/10 Excellent

ERIK

Stayed 4 nights in Oct 2023
Response from Ashley (front desk) on Jan 23, 2024
Thanks we are glad you enjoyed and we appreciate your business... We look forward to seeing you again..

4/10 Poor

crystal

Disliked: Cleanliness, amenities, property conditions & facilities
Soap didn’t work, microwave didn’t work, a light was lit, breakfast food was out, dirty and run down. Will not stay again.
Stayed 2 nights in Oct 2023
Response from Creasy on Oct 23, 2023
It was our pleasure to have you as our guest and I apologize for any issues you experienced during your stay. I do hope you would consider giving our hotel another chance the next time you are in our area.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again. Place looks like it’s never been cleaned since it’s been opened.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
It was our pleasure to have you as our guest and I do apologize for any issues you experienced. I do hope you would consider giving our hotel another chance in the future.

4/10 Poor

Terry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The cleanliness of the room was terrible Worst I had ever stayed in If I had not booked through Expedia I would have cancelled my reservation and went somewhere else. I was in Alexandria, LA dealing with an extreme family medical emergency and did not have the energy to even complain about the room. I had Lysol wipes and cleaned the bathroom and surfaces were we utilizing as best as I could I told them no room service even while I was there, because of the state of the wipes when I was done
Stayed 3 nights in Oct 2023
Response from Nicole on Nov 2, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Bobbie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite comfortable. Ample space and was just as described. Pleasant front desk staff, ni e wifi, ac was perfect. Breakfast right across the veranda from us No complaints at all. Would certainly stay here again.
Stayed 1 night in Oct 2023
Response from Creasy on Oct 24, 2023
Thank you for being our guest and for letting us know you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a Little Look-Over
Room 626 has a loose faucet, blowdryer that does not work, no shampoo in dispencer, alarm clock with no setting instructions, and no USB charging ports.
Stayed 1 night in Sep 2023
Response from Creasy on Oct 24, 2023
We don't have a room 626 but we will do our best to find the room in need of attention.

10/10 Excellent

Jerlean

Traveled with family
Several members of our family traveled to Louisiana for a funeral, and we stayed at your hotel and was very pleased with everything, especially the full course breakfast that was served.we will definitely be staying again but hopefully fpr a happier occasion
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
It was our pleasure to provide comfortable accommodations for you and your family during a difficult time. Thank you for letting us know you enjoyed your time with us and the breakfast. We look forward to seeing you again in happier times very soon.

4/10 Poor

Diane

Stayed 1 night in Sep 2023
Response from Creasy on Oct 23, 2023
We thank you for being our guest and I do apologize if you did not enjoy your time with us. I do hope you would consider giving our hotel another chance in the future.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service
Nice place,
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
Thank you for being our guest and we hope to see you again soon.

6/10 Okay

John

Business traveler
Disliked: Staff & service
Don’t waste your time or money
Pretty much everything I asked for from the staff was met with a resounding “No”! Will never stay here again. Place was one of the cheapest hotels around and roughly half full while way more expensive hotels were sold out. Front desk clerk during checkin was more concerned with a phone call from a past customer and signing out other employees timecards than checking in myself and the 3 other guests waiting behind me. Took approximately 10 minutes for her to finish her phone call and other duties while we all waited to get checked in. I asked about a 1st floor room, she said none were available and I noticed no fewer than 6 first floor rooms that went unoccupied during my stay. I asked about a late check out and was denied that too. Most of the staff was rude and unhappy to be there. Again, will never spend my miney there ever again.
Stayed 2 nights in Sep 2023
Response from Creasy on Oct 25, 2023
We thank you for choosing our hotel and I apologize that you did not enjoy your time with us.

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Cleanliness
Rooms on the bottom floor had crickets in the room. Super scary. They did accommodate my room change to a better one on the top floor. However the towels were dirty. Probably not staying there again.
Stayed 2 nights in Sep 2023
Response from Creasy on Oct 25, 2023
We thank you for being our guest and I'm very sorry to hear you did not enjoy your time with us. I do hope you would consider giving our hotel another chance the next time you are in our area.

6/10 Okay

Tequila

Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
Thank you for being our guest and we hope to see you again soon.

10/10 Excellent

Andrew, Sugar Land

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities and a great breakfast
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
It was our pleasure to have you as our guest and we look forward to seeing you again soon.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed employees
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
Thank you for being our guest and we hope to see you again soon.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
Thank you for choosing our hotel and for the great rating. We hope to see you again soon.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine we only had serious issues with the television in the room. The volume kept going out.
Stayed 1 night in Sep 2023
Response from Creasy on Oct 25, 2023
It was our pleasure to have you as our guest and we look forward to seeing you again soon.

6/10 Okay

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Creasy on Oct 25, 2023
Thank you for being our guest and we hope to see you again soon.

10/10 Excellent

Herbert

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
This is a nice place to stay not really overly expensive the staff is very attended and very very polite at the second time I've stayed here just wonderful group of people
Stayed 1 night in Aug 2023

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty sheets are dirty the carpet very dirty bathroom extremely dirty no soap, no shampoo no lotion that elevator it didn’t work And no service for the room
Stayed 2 nights in Aug 2023
Response from Creasy on Aug 15, 2023
It was our pleasure to have you as our guest and I that our elevator was down during your visit. Also, as explained during check in, to have your room cleaned just let the front desk know by 8AM and we'll be happy to take care of it that day. As for the other issues you mentioned, I apologize but I have no record of the front desk being notified so that they could have been corrected. Again, thank you for choosing our hotel and we hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

6/10 Okay

Petra S.

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Like the inside pool but to cool needs something to make it a better warm. Like the inside area and there parking area as well
Stayed 2 nights in Jul 2023

8/10 Good

Heather

Traveled with family
Liked: Staff & service, room comfort
Decent hotel, no frills.
Hotel was decently clean but definitely dated. The heater was broken to the pool and hot tub. The elevator did not work so I had to use the stairs outdoors every time I left my room. No stairs indoors even though I had an inside room. Breakfast was fresh every morning and the omelets were made fresh!
Stayed 3 nights in Jul 2023

10/10 Excellent

Ashanti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Creasy on Aug 1, 2023
It was our pleasure to have you as our guest and we look forward to seeing you again soon.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Creasy on Aug 1, 2023
Thanks for the great rating and hope to see you again soon.

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff and ropms were good
Stayed 1 night in Jul 2023
Response from Creasy on Aug 1, 2023
It was our pleasure to have you as our guest and hope to see you again soon.

2/10 Terrible

james

Stayed 1 night in Jul 2023
Response from Creasy on Aug 15, 2023
It was a pleasure to have you as our guest and I apologize as it seems you did not enjoy your time with us. We do hope to see you again in the future so we can show you our beautifully remodeled hotel.

2/10 Terrible

salvador

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I had better hopes for this stay. Unfortunately the room has a smell of ramaon noodles and old beer. Went to breakfast and they had no food at 7:30am. Went to the front office to complain and they said they were to busy during the weekend to get food. All in i will never get the smell our of my clothes a will definitely never stay here again
Stayed 1 night in Jul 2023
Response from Creasy on Jul 10, 2023
I am very sorry to hear of the issues you experienced but appreciate you making us aware of some areas in need of attention. I do hope you would reconsider and give our hotel another chance.

10/10 Excellent

Vicky, New Iberia

Stayed 4 nights in Jul 2023
Response from Creasy on Aug 1, 2023
So happy to hear you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nasty pool. Empty hot tub. Requested towels replacement 1 day, didn't get until the next. Needed room key reflashed to access room and main building, stood at desk over 5 minutes of being ignored but had to leave for appointment. Clean reconditioned room, good full breakfast.
Stayed 4 nights in Jun 2023
Response from Creasy on Jul 10, 2023
Thank you for being our guest and I apologize for the issues you experienced. We do hope you would give our hotel another chance in the future.

6/10 Okay

CA

Liked: Staff & service
Loud by the pool and the neighbors. AC was loud too, had to block the airflow toward to bed.
Stayed 1 night in Jul 2023
Response from Creasy on Jul 10, 2023
Thank you for being our guest and we hope to see you again soon.