Posted Oct 24, 2016
Housekeeping very poor. No trash removal, no clean daily bath linen supplied esp. after room instructions to leave soiled linen on floor for replacement. Soiled chair as room décor in sitting area, scratches on walls, and dead bugs found on wall. Checked into hotel at appropriate time and provided itinerary # and verified booking for 2 rooms with credit card last 4 digits, initialized and signed check-in documents. Check-in without incident. However at check out, Rm 1 was charged to credit card and Rm 2 was documented as no show even with me having keys in my possession and having stayed 2 nights. Also the paperwork signed at check-in could not be located before my leaving the facility. I was unable to review or provide cash payment to hotel prior to submission of charges to my credit card. I spoke to staff at front desk and e-mailed manager of issues.