Ratings based on 376 Verified Reviews

2.9 out of 5
41% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Howard

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Manager, Hotel Management
Howard, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
I appreciate you taking the time to post your review. We are delighted to know you had a fantastic time being with us. We hope to see you again at Extended Stay America. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
We appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Never again

Posted Sep 12, 2017
Sketchy place. No one at desk and when she arrived was unfriendly. I dont recommend this hotel
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. The lack of responsiveness of our staff is unacceptable. We have training in place for our associates to practice the true meaning of hospitality, so we apologize that we fell short of this in your case. We are meeting with the team to address these issues so they do not occur again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
5 out of 5
by James

Good value

Posted Sep 9, 2017 on Hotels
Just a great quite hotel
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
James, thank you for staying at Extended Stay America. It is wonderful to read how much you enjoyed our property and also you found us to be a great value. It was a pleasure having you stay with us, and we look forward to welcoming you back when in the area. Sincerely, General Manager
1 out of 5
by A verified traveler from Miami, FL

Regret staying here

Posted Aug 31, 2017
Pros: Nothing
Cons: Everything
Location: Location is ok.
To begin, the lady at the front desk was extremely rude. Then to room smelled really bad. There was a barking all day and night. The hotel mentioned free breakfast. All they had was bagged muffins and a pot of terrible coffee. When asked for water, the rude receptionist pointed at the vending machine.
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
Natali, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are extremely sorry for the cleanliness and service issue you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
2 out of 5
by venkata

Posted Aug 28, 2017 on Hotels
Very bad maintenance, not polite reception. Not clean. Very poor breakfast.
Comment from Hotel Management
Aug 30, 2017 by Manager, Hotel Management
Venkata, I apologize that we failed to provide you an exceptional stay. We're sorry you experienced so many difficulties during your stay with us. Our respective teams are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
3 out of 5
by A verified traveler from Washington,DC

Needs improvements

Posted Aug 21, 2017
The staff is ok & the housekeeping needs to be improved that's the biggest problem the housekeeping. And there is no manager access when needed.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
William, thank you for taking the time to evaluate your stay. We are sorry you were not pleased with our service. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Smoky non-smoking room.

Posted Aug 20, 2017 on Hotels
This place is a dump. Disappointed in the Extended Stay brand.
Comment from Hotel Management
Aug 22, 2017 by Manager, Hotel Management
Please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are terribly sorry for falling short of expectations during your visit. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager