Ratings based on 127 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Terrance

Another great stay!

Posted Apr 3, 2017 on Hotels
Second time staying here, best hotel in this price range BY FAR. Cant say enough good things about Lorna, Front Desk Manager. Super nice, helpful, wants you to really enjoy your stay. The pool is well kept. Breakfast is above average. Staff is always cleaning, this place is modern and well kept, you can tell they take pride in it. My little girls feel like Princesses here and are already planing our next trip.
Comment from Hotel Management
Apr 13, 2017 by Walterene, Hotel Management
Thank you very much for commenting on your stay with Holiday Inn Express Alexandria, LA. We are always happy to hear that your stay was enjoyable. We hope to see you on your next trip to Alexandria, LA.
5 out of 5
by Victor

Posted Mar 25, 2017 on Hotels
Great business traveler hotel After work social with Ray is very enjoyable I will continue to return on my annual business meeting
Comment from Hotel Management
Mar 31, 2017 by Walterene, Hotel Management
Thank you so much for commenting on stay. We do appreciate you being a loyal guest here at the Holiday Inn Express, Alexandria, LA. We pride ourselves in our reception and Mr Ray is the icing on the cake. We look forward to seeing you on your next trip to Alexandria.
4 out of 5
by sullivan

very pleased

Posted Mar 7, 2017 on Hotels
The shower curtain rod was broken, and the cleaning person took my bottle of water i use to brush my teeth. The room and bed was very clean and comfortable. The location was good, on the service road off the main road. Quiet no road noise. The ladies working the front counter were very nice and helpful.I would stay there again.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thank you so much for commenting on your stay. We are very happy to hear that you had a comfortable and relaxing stay at the Holiday Inn Express, Alexandria, LA. We do hope to see you on your next trip to Alexandria, LA.
5 out of 5
by Stephen

Posted Feb 23, 2017 on Hotels
I was greeted by Lisa who was exceptional. She helped me out and explained everything in the hotel. Super nice and friendly I would stay here again just because of her.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thank you for taking time to comment on your stay at Holiday Inn Express, Alexandria,LA. It is always good to hear our staff has made your stay exceptional and look forward to your next trip to Alexandria, LA.
5 out of 5
by Patricia

Posted Jan 10, 2017 on Hotels
very pleasant, clean , staff very prompt to needs
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Thank you for taking time to comment on your stay. I'm very happy to hear that you enjoyed your stay and hope to see you on your next trip to Alexandria,
4 out of 5
by Robert

New and comfortable

Posted Jan 1, 2017 on Hotels
The hotel is new and the rooms are clean. It is within easy access of the freeway. We had issues with hot water in our room but were moved to a different room and given points for our trouble, so I was very happy with the service.
5 out of 5
by Patrick

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
5 out of 5
by A verified traveler

Great hotel, BEST HOTEL STAFF I"VE EVER MET.

Posted Dec 12, 2016 on Hotels
Hotel is recently renovated, very nice. Good breakfast including Cinabon rolls. But the staff was the best part. They are on top of EVERYTHING. Little touches like fresh baked cookies, hot chocolate station, etc. They made my daughters feel like queens. From the front desk, to the room attendant, the Maintenance/handyman, breakfast attendant. They all spent time talking to my kids and showing them fun things. From staying in over 100 hotels, THIS IS THE BEST HOTEL STAFF I'VE EVER COME ACROSS, FROM THE RITZ CARLTON ON DOWN! They take pride in their hotel and it shows. We didnt want to leave. We'll be coming back just to relax.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you so much for commenting on your stay. We always love hearing that we were able to make your stay memorable. We do hope to see on your next trip to Alexandria.
3 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
I paid over what the normal rate was because i pre booked my stay on hotels.com not pleased about that
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for commenting on your stay. Unfortunately we cannot help with 3rd party reservation.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Great place to stay. Very comfortable. Would stay there again.
Comment from Hotel Management
Nov 11, 2016 by walterene55@hotmail.com, Hotel Management
Thank you for taking time out to comment on your stay. We always love hearing our guest had an enjoyable stay. Hope to see you on your next trip to Alexandria