Ratings based on 586 Verified Reviews

4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by James

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
by Svetlana

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Sep 5, 2017
Excellent stay Will do it again for sure Clean and new rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017 on Orbitz
Nice hotel but charges for parking. .........................
4 out of 5
by Robert

Posted Aug 27, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.
5 out of 5
Recommended
for Everyone
by A verified traveler

1 night stay

Posted Aug 23, 2017 on Orbitz
Passing through Alexandria for the night and needed a place to stay. We cam across the Residence in as they had accomodations for a suite, which we needed. The staff was more than helpful and kind in making sure we had everything we needed for our 8 month old child. The room was incredible with a great view and very clean. It absolutely blew out our expectations and quite frankly made every hotel afterwards look bad. Great place and great people!
Comment from Hotel Management
Aug 29, 2017 by Marquis / Assistant General Manager, Hotel Management
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.
2 out of 5
by A verified traveler

Never again

Posted Aug 22, 2017 on Hotels
A lot of things were wrong. Customer service was horrible. I waited 7 minutes to get into the gate for the garage. Then waited 10 minutes to be greeted/helped by the front desk. They don't tell you, there's no parking and you have to pay. They are selling expired food. When you call the front desk, No one answers. My door to my room was extremely hard to open from both the inside and outside. The faucet in my bathroom dripped and it was turned all the way off. the bathroom door wouldn't shut completely because the toilet was on the way. The microwave in my room didn't work. And if you ordered take -out you had to meet them in the lobby. Needless to say, I won't be staying there agai.
Comment from Hotel Management
Aug 29, 2017
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you encountered during your stay. If you have a moment to reach out to me please do I would love to share your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sicklerville NJ

All around great stay and the staff were incredibl

Posted Aug 21, 2017
Very happy and the shuttle was perfect never had to wait more than 10 minutes even from the furthest point. Super staff and was better than expected.
Comment from Hotel Management
Aug 29, 2017 by Marquis Stafford / AGM, Hotel Management
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.
4 out of 5
by Juarez

Nice Stay

Posted Aug 16, 2017 on Hotels
My family was pleased with the 4 nights at The hotel.
Comment from Hotel Management
Aug 29, 2017
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.
4 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Alexandria.