Ratings based on 555 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Fayetteville NC

I don't Understand how this is a 4 Star Hotel?

Posted Jul 24, 2017
I stayed here 7/21/17 and 7/22/17, You Have to wait 3 to 4 minutes each time for 1 Slow working elevator which is hot inside. The hallways to the rooms are hot also. Paid $20 for a parking pass and came back from being out in town and The Parking garage was FULL. The Night Mgr told me to park across the street at AMC Theatres parking garage and pay $7 & I had to walk back in the RAIN because the shuttle was not running at that time. They didn't want to refund my $20 at first but they did after I got upset and I had to pay the $7 and AMC Parking Garage. Totally unprofessional and unaccommodating for there guest that pay to stay there..I wanted to speak to the Mgr and she said she would have him call me at 8:30 am the next morning..The next morning I went down and asked why the Mgr has not called me yet and a new lady said he dont work weekends (this was a sunday morning) So i the asked for the shuttle to bring me to my car, the front desk called him, he was in the kitchen and said it would be 5 minutes ..but more like 10... while asking for the shuttle the older lady sitting in a chair behind the desk was talking to the lady I was talking to about some other guest trying to get 3 rooms (I'm assuming with a coupon or special price) but she quickly said Oh No that's not happening, they can get two but they are not getting 3... WHY would you talk about your guest in front of other guest
5 out of 5
Recommended
for Everyone
by A verified traveler

Only place to stay when you visit Virginia

Posted Jul 17, 2017
Thanks to Residence Inn my trip was unforgettable and I plan on staying again!!
3 out of 5
by A verified traveler from Toronto, ON

Challenging to Request Early Check-In, Broken Iron

Posted Jul 3, 2017
We booked this hotel to attend a funeral. We had a difficult time requesting and confirming an early check-in. When we called the week before they could not find our booking (name misspelled) and we were told to call back the day before arrival. I called the day before and the desk said they could not confirm an early check-in until the following morning. We had a 10 hour drive, so this made our planning extremely difficult. We did not know if our room would be ready in time for the wake, so this added unnecessary stress to an already difficult situation. Fortunately, we took our chances, arrived at the hotel by noon, had to wait a while, but were in our room by 12:30. Upon our arrival, our iron didn't work, and although a new one was requested through the front desk, it was never delivered.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
by Scott

Posted Apr 22, 2017 on Hotels
Close to airport. Clean. Friendly staff at front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Wonderful experience at this hotel

Posted Apr 20, 2017
Pros: Clean rooms and relaxing atmosphere
Cons: Can't think of anything that could be improved
Location: Nice eateries and shopping nearby
Hotel staff was friendly and hospitable, clean rooms, relaxing environment. About 30 min from DC with traffic. Would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Good location with access to the Metro.

Posted Apr 17, 2017
Facility was clean and well managed. Room was clean and nicely furnished. Staff was very friendly and helpful.
Comment from Hotel Management
Apr 18, 2017 by Allan Assisant General Manager , Hotel Management
Thank you for staying with us at The Residence Inn Old Town Alexandria South at Carlyle. We thank you for your comments and will continue to improve our service to make your stay a wonderful experience.
5 out of 5
by Leslie

Very Pleased.

Posted Apr 11, 2017 on Hotels
We were very pleased with the hotel. It was very clean. The staff were all very pleasant and helpful. The breakfast was very good. The location was good also.
Comment from Hotel Management
Apr 18, 2017
Thank you for staying with us at The Residence Inn Old Town Alexandria South at Carlyle. We thank you for your comments and will continue to improve our service to make your stay a wonderful experience.
4 out of 5
by Shawn

Con stay

Posted Apr 2, 2017 on Hotels
Everything was great as usual except for parking. We were told that the hotel parking was full and there was an alternative lot but that was full also. I asked where to park since I was out of town but I wasn't given any other suggestions and had to find something on my own. Also the ice maker in the room made noise at 2 am and I called to the desk. They gave some suggestions but they didn't work so it continued to make noise.
Comment from Hotel Management
Apr 18, 2017
Thank you for staying with us at The Residence Inn Old Town Alexandria South at Carlyle. We thank you for your comments and will continue to improve our service to make your stay a wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great Staff + Food Included (on certain nights)

Posted Mar 31, 2017
We happened to have our trip land on Sat - Thurs. The hotel ended up having a dinner (with 2 drinks limit, per adult) on Mon, Tues & Weds......PLUS.....breakfast buffet every day. This saved us A LOT (as we have a 9 year old daughter) on food. It was a major plus for us!