Terrace/patio

Reviews of Sheraton Suites Old Town Alexandria

4 out of 5
Sheraton Suites Old Town Alexandria
801 N Saint Asaph Street, Alexandria, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 542 out of 1008 reviews" "
Rating 8 - Good. 270 out of 1008 reviews" "
Rating 6 - Okay. 86 out of 1008 reviews" "
Rating 4 - Poor. 56 out of 1008 reviews" "
Rating 2 - Terrible. 54 out of 1008 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Excellent service
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit, though overnight, gave us a convenient place to sleep after a trip abroad. The hotel was relaxing and accomodating. Breakfast and hotel staff were very pleasant and the room was spacious, clean and quiet. We will be back.
Stayed 1 night in Mar 2024

8/10 Good

Kimberly, Des Moines

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, staff were professional and pleasant comfy bed, dinning room for four, love the private spaces within the room and a nice shower experience too. Any complaints I have (just one) I’ll address with the management, it’s not due to the property conditions or the hotel staffs.
Stayed 1 night in Mar 2024

6/10 Okay

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience. The only issue was when I checked in they never explained that for breakfast I had to have a voucher (which I paid in advanced when booking) and almost had to pay for breakfast again. They need to tell guest how it works. Also they charge you a $5 fee when they take your credit card for the deposit and they don't say anything that they charge you for that. Most of the night were quiet except one night that we could hear the other guests running and screaming in the hallway/room. But overall good experience, metro station is a 12-15 minute walk, you have a grocery store across the street and one of the busses has a stop right across the street from the hotel. .
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Enjoyed my stay food and drink very limited, but there are plenty of places around it to make up for that poor drinks and lack of a menu.
Stayed 8 nights in Feb 2024

2/10 Terrible

Crystal

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The door to the bathroom is not closed off both ways just one way so the person in the bedroom can smell you while you take a number two how inconvenient is that…..
Stayed 1 night in Mar 2024

2/10 Terrible

Nehemiah

Disliked: Staff & service
Customer service was horrible
Stayed 1 night in Mar 2024

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good so clean
Stayed 2 nights in Feb 2024

8/10 Good

Vaughn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was parking there for an extended trip. Trip left early AM so spent the night.
Stayed 1 night in Feb 2024

10/10 Excellent

Tameshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park was the only thing i didn’t like as much but everything else was great
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the room and facilities were excellent. Breakfast was good and worth the added expense for the convenience. Parking seemed unreasonable at $32 per day but maybe that's common for this area? I'm just not used to paying it plus we had 2 vehicles with us and parking was exremely tight in the parking garage for a truck or SUV. Very nice rooms and overall good value.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best bed, linens, pillow, room temp, combo I have had in several years staying in a variety of hotels. One of my best night's of sleep in years in a hotel. I am coming back for future stays in the DC area.
Stayed 1 night in Feb 2024

2/10 Terrible

Francis

Stayed 1 night in Feb 2024

8/10 Good

Pauline

Business traveler
Liked: Amenities
really delighted this place is right across the street from Hanks my favorite restaurant in old town alexandria
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit about three times a year and I love this property and the staff. The suites are spacious but cozy, clean, and I haven't had a room without a great view. The property is quiet but walkable to the park, playground, grocery, and there's public transportation close. The staff is so friendly and accommodating. I've called the front desk with special requests and issues, and they always do their best. The only criticisms I have are related to the decor and amenities. The decor used to be very warm and cozy, but after the pandemic it was updated for a very modern, sharp-edged style that I like less. Years ago there was a pool and that was awesome, but it's no longer there. And I miss the microwaves which also disappeared after covid. But I've been to plenty of other local accommodations and this one's still my favorite.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very responsive to our requests. They returned a lost coat and sunglasses that we left in common area. Great inner courtyard!
Stayed 4 nights in Jan 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2024

2/10 Terrible

Redouane

Stayed 2 nights in Dec 2023

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Josean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Dyrelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will definitely stay again when we return to DC
Stayed 2 nights in Dec 2023

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay and plan to come back!
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Day Stay
The employees were very polite even working on Christmas Day.
Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Outdoor space is amazing. Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here if you need flexibility
Due to flooding at our home making roads impassable we had to leave 1 day early. I mentioned this at checkin and they were very polite. When i asked them to not charge me for that night they refused without explanation. Hotels.com staff also requested this and were denied. As a frequent traveler i have gad to change plans iften and know that refunds can be issued at the managers discretion
Stayed 2 nights in Dec 2023

10/10 Excellent

CÜNEYT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent with a twist!
They never had the correct number of towels, I paid extra for more people. I had to go get more towels each day for a week. Otherwise, excellent!
Stayed 6 nights in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby staff were outstanding

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As is the case every time we stay at the Sheraton Suites Old Town this visit was great! Exceptionally clean & a wonderful staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Helene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the fifth or sixth time we have chosen to stay at the Sheraton Suites. The facility is very good, the location is prime but the staff goes above and beyond to make you comfortable and accommodates any need you may have. We recently stayed over Thanksgiving and they were attuned to our being away from home at the holiday. From the front end personnel to the cafe and housekeeping they are aware of what you want! It's the Ritz without the price tag!!!
Stayed 6 nights in Nov 2023

8/10 Good

Vera

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only issue is that they did not have any throw pillows for back support when sitting on the deep sofa. We had to bring over the pillows from the bed.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Donavan

It took multiple trips to the front desk regarding access to the room via the card key. After two tries the person finally issued a new room.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Caitlan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spent the night mid road trip with our 1 year old - staff was great with her and the room was clean.
Stayed 1 night in Nov 2023

10/10 Excellent

HAYMAN WOODWARD, WASHINGTON

Stayed 3 nights in Nov 2023

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Stayed 2 nights in Nov 2023

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very comfortable property with spacious rooms and friendly staff. It is about a 15 minute walk from the center of Old Town Alexandria, so convenient yet quiet. We appreciated the excellent bar and staff to relax in after a busy day.
Stayed 1 night in Nov 2023

10/10 Excellent

Semorian DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

10/10 Excellent

Catherine, waco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything I needed it to be for my business trip.
Stayed 1 night in Nov 2023

6/10 Okay

arthur

Traveled with family
No maid service last 2 days!
Stayed 5 nights in Nov 2023

10/10 Excellent

Zakiye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall a great stay. Room was big and comfortable. Hotel was in good shape and kept clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick C, Peoria

Stayed 4 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Britt-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023