Good Hotel, poor staff
Posted Feb 28, 2016
Like most of the 4 starts and below hotels, the staff isn't quite trained to be professionals. Not all of them of course, but many points indicating that it has a poor management control over the hotel staff specially at night. This is of course is not expected from a Steigenberger hotel staff in any country, I stayed in Steigenberger hotels before (even in Egypt but different city) and my experience was quite amazing and that was one of the things that encouraged me to try this one in Alexandria.
However, I wanted to order food from room service @ 12:30 AM, where the phone keeps ringing till forever for two tries, then I tried contacting the front-desk which answered after almost 15 rings, apologize for the room service answering problem, then "yelled" on another man while I am listening on the phone who took my food order on the front desk phone !!!
This is of course never happened even in a 1 star rating hotel, but if there is no management you can expect even worse.
Rather than that incident, and the very bad music you hear in the 4th floor from 1:00 AM to 5:00 AM comes from the down-under disco (these guys needs to change the DJ guy he has a bad taste it sucks ;) nothing you would complain from.
Comment from Hotel Management
Mar 6, 2016 by SL, Hotel Management
Dear Valued Guest,
Thank you for choosing Steigenberger Cecil hotel for your accommodation.
It is with much concern that we received the last review
First, please allow me to thank you for taking the time to put down your comments & concerns.
Second, let me express my regret that your stay was not up to your expectations due to the inconveniences you have mentioned in your review.
I would like to confirm to you that all the mentioned points were taken seriously & enough action was initiated.
please rest assured that at Steigenberger Cecil Hotel all our guest comments are regarded with enough attention & we spare no expense, time or effort to make any change or take any action in case necessary.
Looking forward to welcome you soon again
We remain yours’
Steigenberger Cecil Hotel – Alexandria