Ratings based on 37 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

classical old hotel with great historical memories

Posted Jan 15, 2017
Pros: classic and traditional
Location: excellent, city center, near sea
classical old hotel with great historical memories, you can memorize the golden history of 20th century of Egypt History. Being one of the oldest and mean time highly sophisticated and equipped hotel. with new renovation, it makes it more convenient with modern life and meantime maintaining history the location by Sea added other magic as well as the heart of Alexandria location
Comment from Hotel Management
Jan 16, 2017 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel - Alexandria
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Great property and best location in Alexandria

Posted Jan 7, 2017
Period property with very spacious rooms and common areas, and beautiful vintage furniture. Outstanding view over the bay of Alexandria, the citadel, the port and the corniche. Located across the street frin Saad Zaghloul square and directly on the see front, 10-minute walk to the library and just few minutes to Minshiya square and the nice corniche promenade.
Comment from Hotel Management
Jan 18, 2017 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel - Alexandria
1 out of 5
by A verified traveler

Old hotel and low sense of respect

Posted Dec 13, 2016
As a guy who visited egypt the first time to meet old friends from college abroad and see the tourist sites, i was excited. Spent several days in Cairo at a 3-5 hotel hapilly without any fuss and chosen to stay at this hotel in alexandria because it is 'relatively' closer to the historical sites. I didnt mind spending money for a good accomodation. The check in and out at this hotel took forever & the male staffs at the reception was not friendly (not even a smile). Because its already a bit late about 10pm, me and my local friend decided to hv our food for take away and just eat in my room at the hotel while watching tv and catch up with each other. Just right after i show off the antique room and the sea view at the veranda to my friend, my room phone rang. The reception says no outside visitors are allowed. I told him ok, pls let us finish dinner at least in the room because he is not going to stay over at the hotel anyway. The reception sounded willing but to my surprise sent the bellboy to escort my friend out like a criminal. We try to reason calmly and they insist we have dinner in the public dining room. We were told its Egypt's law and were threaten to call the tourism police. I do not know about this law, i respect it but do we hv to be too serious about it? i feel humiliated and guilty for my friend (who is egyptian) to experience this unnecessarily. We lost our appetite and my friend just went back home. The hotel lacks sense of humanity and respect.
Comment from Hotel Management
Jan 16, 2017 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your accommodation. It is with much concern that we received the last review First, please allow me to thank you for taking the time to put down your comments & concerns. Second, let me express my regret that your stay was not up to your expectations due to the inconveniences you have mentioned in your review. I would like to confirm to you that all the mentioned points were taken seriously & enough action was initiated. please rest assured that at Steigenberger Cecil Hotel all our guest comments are regarded with enough attention & we spare no expense, time or effort to make any change or take any action in case necessary. Looking forward to welcome you soon again We remain yours’ Sherif Leon General Manager Steigenberger Cecil Hotel – Alexandria
2 out of 5
by A verified traveler

Business

Posted Nov 30, 2016
Carpet dirty, bathroom sinks of sewer, knife in room for fruit dirty, soiled fabrics- chair and cushions. Bathroom not as clean as should have been. Reception staff have wrong information about tourist site. They were also not helpful when we enquired about using a space to review business files. Breakfast placemats were dirty. Chinese restaurant was inedible. Needs improvements
Comment from Hotel Management
Dec 4, 2016 by STG Cecil , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your accommodation. It is with much concern that we received the last review First, please allow me to thank you for taking the time to put down your comments & concerns. Second, let me express my regret that your stay was not up to your expectations due to the inconveniences you have mentioned in your review. I would like to confirm to you that all the mentioned points were taken seriously & enough action was initiated. please rest assured that at Steigenberger Cecil Hotel all our guest comments are regarded with enough attention & we spare no expense, time or effort to make any change or take any action in case necessary. Looking forward to welcome you soon again We remain yours’ Sherif Leon General Manager Steigenberger Cecil Hotel – Alexandria
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 13, 2016
Pros: The staff and great large room.
Cons: Nothing
Location: Very busy location with restaurants and shops nearby.
We stayed for three days and everything was perfect. Check in was easy, our room was large with great ocean view. The staff was great and took care of all our needs. They provided a car to take us around town as well as a half day tour of the city. The breakfast buffet was very good with many options.
Comment from Hotel Management
Oct 16, 2016 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel - Alexandria
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, USA

Old World Charm with Excellent Med Sea Views

Posted Oct 2, 2016
Pros: The location right on the Corniche, spectacular views from the balconies, proximity to restaurants, good Wi-Fi, & an excellent included breakfast.
Cons: A bit over-priced, especially for single (solo) travelers. I paid USD $140 per night (1 person) with breakfast & felt it was a little high.
Location: Easy to walk in either direction on the Corniche; turn left & walk to Citadel of Qaitbay (35-45 mins) & turn right for Bibliotheca Alexandrina (25 min
The legendary Cecil Hotel is worth a stay while in Alexandria, Egypt. The Corniche location and proximity to restaurants and sights is excellent. The restaurant "La Taverna" is right on the same plaza and if you want to have a few cold beers on your balcony, walk 2 mins to small shop called "Drinkies" for take-away beer. Great hotel with friendly staff, excellent breakfast (one of the best I've had in my travels), and the history of the place makes it worth a visit. The hotel now has a Chinese restaurant on the rooftop (6th floor) with excellent views, even if you don't eat there, take the old elevator (lift) up for the views.
Comment from Hotel Management
Oct 10, 2016 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel - Alexandria
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego, california

Posted Sep 23, 2016
Staff are nice. But the hotel stands for itself old but comfortable even the elevator.
Comment from Hotel Management
Oct 10, 2016 by Sherif Leon - General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel - Alexandria
4 out of 5
by A verified traveler

Noisy street corner with no beach nearby

Posted Aug 13, 2016
Pros: Interior charm remains and food was very good
Cons: keep the quality of the food high and the standards of cleanliness, those are the redeeming features of a hotel that cannot change its surroundings.
Location: Library of Alexandria is walking distance and the Citadel is a long walk around the harbour.
The Steigenberger is a charming hotel that was probably a real jewel 50 years ago. Now the neighborhood is quite run down and very dirty. The traffic is horrific and the constant car horns are barely attenuated by the hotel windows and heavy curtains. It is a shame what has happened to Alexandria. The traffic would be fine except for the constant horns and complete disregard for pedestrians. The waterfront looks like a scene out of a post-apocalyptic movies with buildings falling apart and filth everywhere. too bad. Security is not a problem, it is the lack of consideration and rudeness of people.
Comment from Hotel Management
Sep 8, 2016 by Sherif Leon , Hotel Management
Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. We are pleased that you enjoyed your stay, Yet, regret any inconveniences during your stay , please rest assure that immediate corrective action was taken. Looking forward to welcome you again soon Sincerely, Sherif Leon General Manager Steigenberger Cecil Hotel – Alexandria
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, poor staff

Posted Feb 28, 2016
Pros: Location, Parking front of the hotel, sea view is amazing, and room is comfy
Cons: Yes, please get a new hotel management its just not Steigenberger standard at all !!
Location: Nearby to almost every location in the city by car, taxi, or tram
Like most of the 4 starts and below hotels, the staff isn't quite trained to be professionals. Not all of them of course, but many points indicating that it has a poor management control over the hotel staff specially at night. This is of course is not expected from a Steigenberger hotel staff in any country, I stayed in Steigenberger hotels before (even in Egypt but different city) and my experience was quite amazing and that was one of the things that encouraged me to try this one in Alexandria. However, I wanted to order food from room service @ 12:30 AM, where the phone keeps ringing till forever for two tries, then I tried contacting the front-desk which answered after almost 15 rings, apologize for the room service answering problem, then "yelled" on another man while I am listening on the phone who took my food order on the front desk phone !!! This is of course never happened even in a 1 star rating hotel, but if there is no management you can expect even worse. Rather than that incident, and the very bad music you hear in the 4th floor from 1:00 AM to 5:00 AM comes from the down-under disco (these guys needs to change the DJ guy he has a bad taste it sucks ;) nothing you would complain from.
Comment from Hotel Management
Mar 6, 2016 by SL, Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your accommodation. It is with much concern that we received the last review First, please allow me to thank you for taking the time to put down your comments & concerns. Second, let me express my regret that your stay was not up to your expectations due to the inconveniences you have mentioned in your review. I would like to confirm to you that all the mentioned points were taken seriously & enough action was initiated. please rest assured that at Steigenberger Cecil Hotel all our guest comments are regarded with enough attention & we spare no expense, time or effort to make any change or take any action in case necessary. Looking forward to welcome you soon again We remain yours’ Sherif Leon General Manager Steigenberger Cecil Hotel – Alexandria
5 out of 5
Recommended
for Everyone
by A verified traveler from London

I would go back to Alexandria just to stay here!

Posted Nov 7, 2015
Pros: It was calm and had a sense of history. The doormen in red! All the staff were professional and went the extra mile
Cons: They said they are planning a refurb of the public spaces; I hope they manage to keep the charm and atmosphere of the place.
Location: It's right on the Corniche and walking distance to the Library, Quaitby Fort, Souks, the museum etc. Very close to Delices! Our room had a sea view.
We were visiting my daughter who lives there. She recommended 'The Cecil' as the best hotel in Alexandria. We saw other 4-5 * hotels but the majority were way out of town and in - or part of - a Mall - we really didn't want that type of bland experience. The other thing is that in rush hour to travel the 10km along the Corniche to the sights from there can take well over an hour. The Steinberger Cecil is really charming. Calm and restful - the perfect antidote to the hustle of Alexandria! Breakfast is great - my daughter came every morning (but it is rather pricey if you buy it by the day)! Everything you want -loads of choice, fresh fruit, cheeses, meat, a mix of western and middle eastern and a chef to make any type of egg and anything they don't have. I couldn't get over the sheer number of staff - and they really were helpful and friendly; We called down to reception say for a toothbrush and it came straight away; one day the lift attendant saw me looking at the Alexandria gazette (in English) in the lobby. The next morning one was pushed under our door - at no extra cost. We spent quite a lot of time in our room as I was getting over flu and it was really well appointed. New and fresh furniture and beds, lovely mattress and bedding - a balcony overlooking the Square and the Corniche. I was really sorry to leave.
Comment from Hotel Management
Nov 21, 2015 by Ahmed Hosny , Hotel Management
Dear Valued Guest, Thank you for choosing Steigenberger Cecil hotel for your recent visit to Alexandria. It was our pleasure having the chance to host you. I would like to sincerely thank you for sharing your feedback about your recent visit. To receive such praise from our guests’ is very gratifying and knowing that you enjoyed your stay is a reward in itself. I do hope that we will have the opportunity once again to serve you in the very near future. We wish the best of luck for your daughter. Sincerely, Ahmed Hosny General Manager Steigenberger Cecil Hotel - Alexandria