nice place but being refurbed
Posted Feb 28, 2017
arrived sun 19th feb, nice staff but building work going on. got in room about 2.30pm very dated and tatty kitchen, nice balcony and sea view. no hot water, ran hot for about 2 mins then cold, told staff they said it would be fixed, honestly think they tried to solve the problem but we was without hot water for four days. cold shower then ! got hot water thurs 23rd. Pool, pool area and bar shut, no mention of this when we booked, refurbishment work noisy i.e jack hammers, cement mixer, tile cutters, no mention of this either when booking. After saying all this we would still return because we found the staff very accommodating and polite, showed us one of the refurbished rooms and they have been done to a very good standard. i understand refurb work must go on but feel we should have been informed before booking.
Comment from Hotel Management
Mar 7, 2017 by Peres, Hotel Management
Dear Mr. Dave,
Thank for your feedback. We truly regret for all uncomfortable situations that you had. Please, accept our apologies, due refurbishment, since is needed to provide a better service to our guests. We hope to welcome you back again! However, we are happy to know that you enjoyed our balcony and the service provided by our staff. We hope to welcome you back again.